Jaguar Land Rover of Chantilly - Service Center

Great attention to detail and professionalism. I would refer them to all my friends anytime I would refer them to all my friends anytime More

James my service person is amazing! Always courteous and helpful. Chantilly dealership is my go to dealership. I live in Alexandria and drive to Chantilly, even though I a Range Rover d Always courteous and helpful. Chantilly dealership is my go to dealership. I live in Alexandria and drive to Chantilly, even though I a Range Rover dealership in Alexandria. More

Quality of services performed is good. I was happy with the fact service staff went extra mile to fix the issue. Wait time while dropping off the car for service is bit longer than neces I was happy with the fact service staff went extra mile to fix the issue. Wait time while dropping off the car for service is bit longer than necessary. Service dept front desk is short staffed. When I try to reach them by phone, there is 50% chance no one would answer the call. This requires improvement. More

Professional, Responsive, Transparent and an overall great experience. I connected with 3 Reps for this service and process was still smooth. great experience. I connected with 3 Reps for this service and process was still smooth. More

Service team has been really helpful very time from scheduling the appointment till delivery of the vehicle scheduling the appointment till delivery of the vehicle More

If I could give Land Rover Chantilly 0 stars I would. Background: 2015 Land Rover Discovery, 100,032 miles. I have had only issues with this establishment since I started to take my vehicle there, sta Background: 2015 Land Rover Discovery, 100,032 miles. I have had only issues with this establishment since I started to take my vehicle there, starting 3 years ago. I took it there because my turbo charger was having issues. They replaced it and within 10 months it messed up again. Fortunately, it was still under the warranty and they replaced it for free. Recently, I took it back because I had a check engine light and a shake in my car. The service engine light was the timing belt which they changed for me. The shake in the car is a different story. They first said it was a broken motor mount. They changed it and said the car was good. When I picked it up the car still had a shake. I took it back and they said the other motor mount was broken and needed to be replaced. After that I received a call saying it wasn’t the motor mount it was something that needed to be replaced in the right wheel area. I received another call saying that wasn’t it and that they had to get the main Land Rover office involved. Eventually they said it was the transfer case. They changed the transfer case and the shake is gone but not I have a rattle in my car 3 days after picking it up. They say now that I need a new shock on that same side of my wheel they worked on where they thought the problem was. I am done. I have spent around $20K at this dealership, it takes them forever and what seems like they guess at what needs to be fixed and when that doesn’t work they go to something different. Not to add that I did not have a rattle prior to going into their shop and now I do and somehow it is my fault because it is an old car and things can get broken when a car is being fixed. Ridiculous! I would not recommend this place for ANY car owner! More

This dealership is usually very good but this time they didn’t meet my expectation. The service I requested was ignored and when I went to pick up my vehicle, I wasn’t able to speak with the person I was w didn’t meet my expectation. The service I requested was ignored and when I went to pick up my vehicle, I wasn’t able to speak with the person I was working with to get any explanation. I guess I’ll just deal with less than I bought. I still love my car but for sone reason, I wasn’t heard this time. More

It was great working with Romel Dantzler he’s very helpful and responsible for all my emails helpful and responsible for all my emails More

Excellent service and polite staff Addressed all my concerns.no delay and response was quick concerns.no delay and response was quick More

Great and super friendly and timely help by James. The software update problem did not get fixed and lane assistance not working yet The software update problem did not get fixed and lane assistance not working yet More