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Jaguar Land Rover of Chantilly - Service Center
Chantilly, VA
164 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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164 Reviews of Jaguar Land Rover of Chantilly - Service Center
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January 17, 2024
Another exceptional example of superb service. Tom did a super job of first mitigating my problem by telephone and then solving it when I brought the car in. Got an appointment at the date/ti Tom did a super job of first mitigating my problem by telephone and then solving it when I brought the car in. Got an appointment at the date/time that was convenient for me. Manager checked on how it all was going and provided personal feedback. As a customer for about 20 years, I continue to be totally satisfied. More
by lrryschneider
January 13, 2024
Long time customer. I've been a customer for 6 years and the the service center experience gets better with every visit. Service is top-notch. Jobs are completed quickly I've been a customer for 6 years and the the service center experience gets better with every visit. Service is top-notch. Jobs are completed quickly or before the quoted amount of time. Facilities are pristine. I'm a regular customer of James Manikath; I could not recommend a better service representative. He's extremely informative and a consummate professional. I highly recommend this service center and dealership. More
by dagreen07
January 09, 2024
It was pleasure to deal with them they took care about the customer and i want to special thanks to james at the customer service he was very responsible and let me try the car before he release it and am the customer and i want to special thanks to james at the customer service he was very responsible and let me try the car before he release it and am thankful to him and looking forward to to deal with in the next service thanks james More
by emademad1160
Employees Worked With
December 20, 2023
Ana is very professional and courteous along with being knowledgeable about the services needed for my car knowledgeable about the services needed for my car More
by georgeafaulk
Employees Worked With
December 06, 2023
Preface: NEVER bought a car from this dealership, have only used service. Recently needed new tires and bought my own elsewhere and shipped them to dealership. No miss no fuss. No upselling because BJ the only used service. Recently needed new tires and bought my own elsewhere and shipped them to dealership. No miss no fuss. No upselling because BJ the service advisor is honest and awesome. Only paid for install and alignment. Done in one day. BJ gets 105 stars. I was supposed to have a loaner and the loaner outfit, EVPM, admitted that even though BJ did his part to reserve a car for me, they screwed up and didn’t reserve one. I live a long way away from the dealership but BJ innovated and worked out transportation. The loaner people SUCK, but BJ, as usual, saved the day More
by Screen. Name.
Employees Worked With
BJ Alger
November 07, 2023
Excellent customer service from William Norrel. Ensured that everything was done I. A timely manner and I was kept informed Ensured that everything was done I. A timely manner and I was kept informed More
by chandana.kularatne
Employees Worked With
October 17, 2023
Service department is absolutely terrible. They have had my car for over a month, working on minor issues. There is little to no communication about the status of my vehicle and it is hard to They have had my car for over a month, working on minor issues. There is little to no communication about the status of my vehicle and it is hard to get ahold of anyone. When I am able to reach someone to speak to, they are uninformative and apathetic. I love Rovers but will never own another if it means dealing with this service department. More
by Cory T
Employees Worked With
Service department
