Jaguar Land Rover of Chantilly - Service Center

Incompetent mechanics. Get a different story every time I’m there. One visit I’m told a cross arm needs to be replaced. Next visit I’m told the cross arm is magically fine Get a different story every time I’m there. One visit I’m told a cross arm needs to be replaced. Next visit I’m told the cross arm is magically fine but I need a new engine. xxx! Took the car for a second opinion. Doesn’t need a new engine. Chantilly was trying to soak for me 32k for a new engine I didn’t need but failed to fix the problems that do exist. I’ve spent way too much money on service there for this kind of treatment. I’m left wondering how much of that service was actually needed. More

Excellent customer service. Very knowledgeable and courteous. Jaime handled my situation perfectly. I’d recommend them highly Very knowledgeable and courteous. Jaime handled my situation perfectly. I’d recommend them highly More

Communication is awful Pre maintenance service took 2 weeks to complete No one answers any phone unless it’s William weeks to complete No one answers any phone unless it’s William More

Just went for inspection and rear windshield wiper blades change. Everything went well. James handled it well. change. Everything went well. James handled it well. More

Land Rover Chantilly has been Always professional and friendly in their services. They took good care of their customers friendly in their services. They took good care of their customers More

Land Rover Chantilly rescued me when my air conditioner die during a heat wave and could not have been nicer about it. Ana was great to work with and got me back on the road as quickly as possible. die during a heat wave and could not have been nicer about it. Ana was great to work with and got me back on the road as quickly as possible. More

Pleased with the service and the staff. The pickup and service from Lyft was pleasant and on time. No problems so far. The pickup and service from Lyft was pleasant and on time. No problems so far. More

I've been a customer of Jaguar Land Rover Of Chantilly for years, and they never disappoint. The service department is top-notch, with skilled technicians who always take care of my car efficiently. The s for years, and they never disappoint. The service department is top-notch, with skilled technicians who always take care of my car efficiently. The sales team is also great, providing honest advice and helping me make informed decisions. I wouldn't go anywhere else for my automotive needs. More

We have purchased 9 Range Rover/Jaguar vehicles from Richard Grzesiak, the GM. Since the purchase of my Current Range Rover sport it has been in the shop 8 times for coolant issues. While under warran Richard Grzesiak, the GM. Since the purchase of my Current Range Rover sport it has been in the shop 8 times for coolant issues. While under warranty, Service dept could never identify the issue. Immediately out of warranty, the issue was identified…. We paid $600 to have it repaired. However, the issue was not remediated. We returned my car to Richard and BJ and they quoted us $3900 to repair the same issue!! Richard and BJ, the service advisor, both lied to my husband saying they “called”Range Rover customer service to ask for good will repair. (Good will requests are submitted online only). Kevin the service manager submitted the request and it was approved by Range Rover. Nonetheless, Richard Grzesiak, refused to perform the work. I would stay far away from Chantilly Range Rover! They lack integrity and professionalism More

The service advisor, Williams, was very customer service oriented and kept me advised from beginning to end. The technician/mechanic did not focus on the details. All removed parts were not replaced (had oriented and kept me advised from beginning to end. The technician/mechanic did not focus on the details. All removed parts were not replaced (had to return to dealership). The car wash was mediocre. More