Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jaguar Land Rover of Chantilly
Chantilly, VA
344 Reviews
We are very proud of our brand new, state of the art facility serving Northern Virginia with impeccable customer service. Our satisfied customers hail not only from Chantilly, but our nearby neighborhoods of Centreville, Ashburn, Aldie, Fairfax, Fairfax City, Loudoun County, Haymarket, Dulles, Middleburg, Sterling, Gainesville, and Manassas. We've also established a reputation for excellent customer service in suburbs well beyond our local area; just ask from of our customers from Charlottesville, Richmond, Rockville, Bethesda, Arlington, Alexandria, Springfield, or Reston about their experience here and you'll hear glowing reviews. Our staff, trained in product knowledge, are subject matter experts in new Jaguar sales, used Jaguar sales, Jaguar service, Jaguar parts, and financing & leasing. Yet one component that leads us to hire them can never be taught: customer courtesy.
When we find your perfect vehicle, we'll make sure you're completely satisfied with your purchase arrangements. How? By informing you of all our promotional offers, low rate financing, lease specials, discount pricing, and other means to make yours a "no- hassle" deal. Plus, these are on top of all Jaguar rebates and incentives, and our everyday Rosenthal incentives. Combined, we're confident you'll find us offering one of the best deal, price, lease, and trade-ins values in the area.
We invite you to schedule your service with us too. We offer all factory Jaguar recommended services, and warranty repairs, using of course, all factory Jaguar parts.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 344 reviews
September 12, 2024
Worst experience ever! Took them over a month to repair car, returned it and it started leaking within an hour of getting it back. They sent a tow truck driver to fetch it Took them over a month to repair car, returned it and it started leaking within an hour of getting it back. They sent a tow truck driver to fetch it and my husband Al had to load it on the ramp as he was afraid and said it was a fire hazard. Took it back a second time and when I picked it up they had damaged the outside of the vehicle! I’m still without it and it’s been 3 months! Will never ever go to Chantilly Landrover once I finally get my car back More
by Unhappy
Employees Worked With
Romel, Elaine and Kevin
September 11, 2024
Great attention to detail and professionalism. I would refer them to all my friends anytime I would refer them to all my friends anytime More
by alstontka
Employees Worked With
September 09, 2024
James my service person is amazing! Always courteous and helpful. Chantilly dealership is my go to dealership. I live in Alexandria and drive to Chantilly, even though I a Range Rover d Always courteous and helpful. Chantilly dealership is my go to dealership. I live in Alexandria and drive to Chantilly, even though I a Range Rover dealership in Alexandria. More
by vickygio98
Employees Worked With
September 06, 2024
Quality of services performed is good. I was happy with the fact service staff went extra mile to fix the issue. Wait time while dropping off the car for service is bit longer than neces I was happy with the fact service staff went extra mile to fix the issue. Wait time while dropping off the car for service is bit longer than necessary. Service dept front desk is short staffed. When I try to reach them by phone, there is 50% chance no one would answer the call. This requires improvement. More
by knanavaty
Employees Worked With
Ali
September 06, 2024
Professional, Responsive, Transparent and an overall great experience. I connected with 3 Reps for this service and process was still smooth. great experience. I connected with 3 Reps for this service and process was still smooth. More
by LM
Employees Worked With
Other Employees :
BJ Alger and a call with 1 other- Stephen maybe??
September 01, 2024
I negotiated my car primarily through the online portal. Great service (xx), fast and efficient process. I’d definitely recommend. Great service (xx), fast and efficient process. I’d definitely recommend. More
by dw
Employees Worked With
August 31, 2024
Everyone was kind and professional, not overwhelming at all. KC took great care of us - it was a pleasure working with him! all. KC took great care of us - it was a pleasure working with him! More
by Sam
Employees Worked With
August 28, 2024
Service team has been really helpful very time from scheduling the appointment till delivery of the vehicle scheduling the appointment till delivery of the vehicle More
by Linus
Employees Worked With
August 27, 2024
This dealership is usually very good but this time they didn’t meet my expectation. The service I requested was ignored and when I went to pick up my vehicle, I wasn’t able to speak with the person I was w didn’t meet my expectation. The service I requested was ignored and when I went to pick up my vehicle, I wasn’t able to speak with the person I was working with to get any explanation. I guess I’ll just deal with less than I bought. I still love my car but for sone reason, I wasn’t heard this time. More
by Madeline
Employees Worked With
Romel
