Jaguar Land Rover of Chantilly

They were initially easy to interact with but eventually when it came time to ship the car long distance and take my trade-in, they were less able to provide quality customer service. From poor communicatio when it came time to ship the car long distance and take my trade-in, they were less able to provide quality customer service. From poor communication skills about delivery scheduling and the car arriving without temporary plates and with the temporary registration being the WRONG NAME, I can't drive legally even drive the car! Very disappointing. All attempts to remedy the situation have gone unanswered thus far. More

I recently purchased a new vehicle from this dealership. My salesman was Sean Z. Sean is a friendly and outgoing salesman. The vehicle I desired was not available at the dealership, but Sean's sales manag My salesman was Sean Z. Sean is a friendly and outgoing salesman. The vehicle I desired was not available at the dealership, but Sean's sales manager tracked one down for me at another dealership in the midwest. The problem I experienced with the sales department was a failure to communicate the status of the vehicle as it was being shipped. Nobody at the dealership could tell me when the vehicle left its point of origin or how close it was to being delivered to the dealership. Sean was not even able to tell me where the vehicle was being shipped from. I was able to discover where the vehicle came from after I saw the window sticker when it finally arrived. The sales staff does not make one feel welcome. While the front desk employee was courteous, she was also curt and non-engaing. When I visited, she seemed more interested in her cell phone than customer service. The other sales staff glowered at me and did not look happy to be there. This sullen attitude was pervasive throughout the main sales area. The finance process was uneventful. The vehicle was clean and fully fueled when I departed. I was glad to leave and will probably not purchase another vehicle from this dealership. In the future, I will use the Tysons Corner/Vienna dealership where I have had numerous pleasant experiences in the past with multiple previous purchases. After my first servicing, I will write another review. I am hopeful that the service department can make up for what was an overall unpleasant buying experience. Hopefully, your experience will be better than mine. More

I was very impressed with the efficiency that this business runs with. I had my price, car, and paperwork all ready and out the door in under 3 hours and that on a saturday. My time wasn't wasted on business runs with. I had my price, car, and paperwork all ready and out the door in under 3 hours and that on a saturday. My time wasn't wasted on useless haggling, I mean C'mon this is 2012, people have an array of resources on hand to get information from. I truly appreciated the respect that was given with keeping this mind. I had to make some minor adjustments and they satisfied my price venue. More

Cant think of anything to really complain about! I had a good time and love love love my car. I mean it takes some serious gas, but hey, I don't think the dealership can do anything about that. so in all good time and love love love my car. I mean it takes some serious gas, but hey, I don't think the dealership can do anything about that. so in all i love it! Oh, the service department has to be the best in the world! More

I was just there last week. I wasted a week of my life dealing with these people. I was searching online for a 2010 Subaru WRX and found that they had one in their pre-owned inventory. The pictures looked dealing with these people. I was searching online for a 2010 Subaru WRX and found that they had one in their pre-owned inventory. The pictures looked great and the price was in my price range so I made an appointment to go see the car and talk to a salesman. Oh man... everything was just wrong. Aftermarket parts everywhere (even the logo was missing), numerous rock chips/rust on the hood (couldn't see in the picture because of the angle), side of one of the tires bulging out, and get this... NO CATALYTIC CONVERTER. I could have bought that car and then turned around and sued them for selling me a car that wouldn't pass emissions. Ah, but that is not all. When I first went in they stated that their new discounted price was $22,995. That car is NOT worth 22,995. I tried to bargain with them (this was before I knew about the catalytic converter) and got $22,500. Then I said I would think about it and the next day the salesperson calls and tells me $21,700. So I went in to talk to them to see if I could maybe get the manager to come down. They then said $21,300 without the paint job or any touch up. I said okay thats fair let me go home and do a little research on the paint and what not. THEN the very next day I get a call from the salesperson saying that the price is no longer $21,300 it has GONE UP back to $21,700. Not only did the price go up but they also said that it doesn't matter if I bought the car or not because they could go sell it at an auction anyways. Furious, I went to the dealership so I could get an explanation of how their business is run. You tell me a price and then the next day the price goes up? So when I went to talk to the manager about the price going up, he tells me the car has no catalytic converter so for them to replace that the price is now $22,500. WHAT? The day before it was $21,300. Then the morning after it went to $21,700. Then in the afternoon it went to $22,500??? Why don't you just sell it for $50,000 while you're at it. What a horrible experience. Thank you, you rude and pretentious people at Land Rover of Chantilly for dissuading me from buying that car. More

Really happy with our black Jaguar XF from Rosenthal Jag of Chantilly. Our salesman was very helpful in making sure we got the proper lease and paperwork handled in a timely fashion. We even applied Cilaj of Chantilly. Our salesman was very helpful in making sure we got the proper lease and paperwork handled in a timely fashion. We even applied Cilajet to the car interior and exterior at his recommendation, and it was very good advice. When we were approached to rate our experience with them, we gladly accepted. More

This dealership even has the free shuttle for people who work. Not having to worry about how to get to work and pick up is a big peace of mind! The waiting room was excellent, clean and current shows to wa work. Not having to worry about how to get to work and pick up is a big peace of mind! The waiting room was excellent, clean and current shows to watch. I was shown the coffee machine and snack area immediately. Not many places will do that. Keep up the great work there! Everyone very friendly. I even like the idea of not being shown other cars to trade in. When I got my car back they had vacuumed and washed it too, they had noticed the months long dirt and grime on it. I don't think other dealers would have gone to that extreme to make sure the customer is happy. More

QUESTION: Has this guy ever worked in sales before? BECAUSE IT HAS BEEN A BAD EXPERIENCE. BAD SALESMANSHIP. I WAS READY TO PURCHASE A CAR BUT WHEN I ASKED FOR THE SECOND SET OF KEYS I WAS TOLD TO TAKE BECAUSE IT HAS BEEN A BAD EXPERIENCE. BAD SALESMANSHIP. I WAS READY TO PURCHASE A CAR BUT WHEN I ASKED FOR THE SECOND SET OF KEYS I WAS TOLD TO TAKE A HIKE TO ANOTHER DEALERSHIP!!! MY FATHER OWNS A 2005 LANDROVER THAT HE IS GOING TO UPGRADE - BUT WILL NOT GO TO THIS DEALERSHIP. I WAS GOING TO BUY A NICE USED CAR FROM THEM, BUT WILL FOLLOW ANDREW'S ADVISE AND GO TO ANOTHER DEALERSHIP. ON YOUR WEBSITE YOU HAVE WRITTEN "one component that leads us to hire them can never be taught: customer courtesy." THIS IS FALSE. TERRIBLE, TERRIBLE CUSTOMER SERVICE. THIS IS WHY I GOT UP AND LEFT!! NOW YOU GUYS TALKED YOURSELF OUT OF TWO CARS. More

Took a 2002 Jaguar in to have a pre-delivery inspection and diagnostic done before I purchased the car. The inspection cost $127. First time they found nothing wrong, save for a few minor things and recomm and diagnostic done before I purchased the car. The inspection cost $127. First time they found nothing wrong, save for a few minor things and recommneded I purchase the car. Purchased the car and then check engine light came on so i took it back to Rosenthal to diagnose. After an hour they tell me some incomprehensible xx about how they couldn't even get a code because some $3400 work had to be done. In other words they had no clue what was wrong and even suggested I simply change the oil to a "heavier" one. I then took it to a smaller auto shop who was able to pinpoint the problem in 10 minutes - the catalyctic converter needed to be replaced, among other things. Rosenthal has an incompetent service department who can't even diagnose or repair their own vehicles. The time and money it's going to take to fix this problem will be enormous and inconvenient. More