Jaguar Land Rover of Chantilly

Cant think of anything to really complain about! I had a good time and love love love my car. I mean it takes some serious gas, but hey, I don't think the dealership can do anything about that. so in all good time and love love love my car. I mean it takes some serious gas, but hey, I don't think the dealership can do anything about that. so in all i love it! Oh, the service department has to be the best in the world! More

I was just there last week. I wasted a week of my life dealing with these people. I was searching online for a 2010 Subaru WRX and found that they had one in their pre-owned inventory. The pictures looked dealing with these people. I was searching online for a 2010 Subaru WRX and found that they had one in their pre-owned inventory. The pictures looked great and the price was in my price range so I made an appointment to go see the car and talk to a salesman. Oh man... everything was just wrong. Aftermarket parts everywhere (even the logo was missing), numerous rock chips/rust on the hood (couldn't see in the picture because of the angle), side of one of the tires bulging out, and get this... NO CATALYTIC CONVERTER. I could have bought that car and then turned around and sued them for selling me a car that wouldn't pass emissions. Ah, but that is not all. When I first went in they stated that their new discounted price was $22,995. That car is NOT worth 22,995. I tried to bargain with them (this was before I knew about the catalytic converter) and got $22,500. Then I said I would think about it and the next day the salesperson calls and tells me $21,700. So I went in to talk to them to see if I could maybe get the manager to come down. They then said $21,300 without the paint job or any touch up. I said okay thats fair let me go home and do a little research on the paint and what not. THEN the very next day I get a call from the salesperson saying that the price is no longer $21,300 it has GONE UP back to $21,700. Not only did the price go up but they also said that it doesn't matter if I bought the car or not because they could go sell it at an auction anyways. Furious, I went to the dealership so I could get an explanation of how their business is run. You tell me a price and then the next day the price goes up? So when I went to talk to the manager about the price going up, he tells me the car has no catalytic converter so for them to replace that the price is now $22,500. WHAT? The day before it was $21,300. Then the morning after it went to $21,700. Then in the afternoon it went to $22,500??? Why don't you just sell it for $50,000 while you're at it. What a horrible experience. Thank you, you rude and pretentious people at Land Rover of Chantilly for dissuading me from buying that car. More

Really happy with our black Jaguar XF from Rosenthal Jag of Chantilly. Our salesman was very helpful in making sure we got the proper lease and paperwork handled in a timely fashion. We even applied Cilaj of Chantilly. Our salesman was very helpful in making sure we got the proper lease and paperwork handled in a timely fashion. We even applied Cilajet to the car interior and exterior at his recommendation, and it was very good advice. When we were approached to rate our experience with them, we gladly accepted. More

This dealership even has the free shuttle for people who work. Not having to worry about how to get to work and pick up is a big peace of mind! The waiting room was excellent, clean and current shows to wa work. Not having to worry about how to get to work and pick up is a big peace of mind! The waiting room was excellent, clean and current shows to watch. I was shown the coffee machine and snack area immediately. Not many places will do that. Keep up the great work there! Everyone very friendly. I even like the idea of not being shown other cars to trade in. When I got my car back they had vacuumed and washed it too, they had noticed the months long dirt and grime on it. I don't think other dealers would have gone to that extreme to make sure the customer is happy. More

QUESTION: Has this guy ever worked in sales before? BECAUSE IT HAS BEEN A BAD EXPERIENCE. BAD SALESMANSHIP. I WAS READY TO PURCHASE A CAR BUT WHEN I ASKED FOR THE SECOND SET OF KEYS I WAS TOLD TO TAKE BECAUSE IT HAS BEEN A BAD EXPERIENCE. BAD SALESMANSHIP. I WAS READY TO PURCHASE A CAR BUT WHEN I ASKED FOR THE SECOND SET OF KEYS I WAS TOLD TO TAKE A HIKE TO ANOTHER DEALERSHIP!!! MY FATHER OWNS A 2005 LANDROVER THAT HE IS GOING TO UPGRADE - BUT WILL NOT GO TO THIS DEALERSHIP. I WAS GOING TO BUY A NICE USED CAR FROM THEM, BUT WILL FOLLOW ANDREW'S ADVISE AND GO TO ANOTHER DEALERSHIP. ON YOUR WEBSITE YOU HAVE WRITTEN "one component that leads us to hire them can never be taught: customer courtesy." THIS IS FALSE. TERRIBLE, TERRIBLE CUSTOMER SERVICE. THIS IS WHY I GOT UP AND LEFT!! NOW YOU GUYS TALKED YOURSELF OUT OF TWO CARS. More

Took a 2002 Jaguar in to have a pre-delivery inspection and diagnostic done before I purchased the car. The inspection cost $127. First time they found nothing wrong, save for a few minor things and recomm and diagnostic done before I purchased the car. The inspection cost $127. First time they found nothing wrong, save for a few minor things and recommneded I purchase the car. Purchased the car and then check engine light came on so i took it back to Rosenthal to diagnose. After an hour they tell me some incomprehensible xx about how they couldn't even get a code because some $3400 work had to be done. In other words they had no clue what was wrong and even suggested I simply change the oil to a "heavier" one. I then took it to a smaller auto shop who was able to pinpoint the problem in 10 minutes - the catalyctic converter needed to be replaced, among other things. Rosenthal has an incompetent service department who can't even diagnose or repair their own vehicles. The time and money it's going to take to fix this problem will be enormous and inconvenient. More

I drove from Baltimore to buy a used Mercedes 500Sl that I saw on the Internet. The price was pretty good. I told Chalkey the car must be able to pass Maryland inspection before I buy it. He told me everyth I saw on the Internet. The price was pretty good. I told Chalkey the car must be able to pass Maryland inspection before I buy it. He told me everything would be fine. The car was due to be delivered to me on Friday. The car never showed up and there was no call from them. I called the sales person Melanie Duke and was told it needed additional work and would be delivered Monday. It never happened. Again I called her this time threating to cancel the deal. She said I’d have by Wednesday. It came that Friday. To top it all off it would not pass Maryland inspection. The sales manager Chalkey talks a big game but can’t or won't stand behind his deal. A typical used car salesmen. He’s slimy. Melanie Duke is rude and has no people skills. Why would anyone hire her for a sales position? I will never buy anything from Rosenthal. More

Very Disappointed in the experience. I purchased a beautiful, (barely) pre-owned 2011 XF Supercharged Jaguar over the internet. I was told at the time of sale that I could purchase a Jaguar CPO warra beautiful, (barely) pre-owned 2011 XF Supercharged Jaguar over the internet. I was told at the time of sale that I could purchase a Jaguar CPO warranty for $2200 because I will drive the car +20k a year. After holding the car for 6 weeks (overseas military) until I arrived back in the States and also purchasing a rear-seat DVD system and Cilajet paint protection package, I was notified (on the day I finally took delivery) that Jaguar does not offer a CPO warranty for 2011 vehicles. Honest mistake, but they had 6 weeks to notify (via email) of this..........not the day I take delivery of the car! Next, the XF was listed with 8500 miles on it....it had 9150 when I took delivery! Then, when I took the car into a Colorado Jaguar dealership for tinting of the windows, they did a courtesy check and discovered that there was a factory recall for the 2011 XF S/C. Problem is that it had been on notice, from Jaguar, since December 2010! Why did not Chantilly check this before selling this car. Lastly, I emailed them to get a copy of the CARFAX report that I forgot to take when I took delivery......4 weeks later, nothing....even though they replied stating give us a few days! I love the car, but what BAD customer service. Lack of attention to detail and no customer follow-up after spending $60k+ at their dealership. More

Mike at Rosenthal Jaguar and Landrover in Chantilly is a great asset to this company. he was excellent and was very helpful in my purchase of a 2011 Jaguar. He was very knowlegeable of the vehicle and answe great asset to this company. he was excellent and was very helpful in my purchase of a 2011 Jaguar. He was very knowlegeable of the vehicle and answered all of my questions. He did not rush or pressure me at all. He worked with me in a very pleasant and friendly manner, this was my second car that i bought from this dealership in the past 18 months. Everyone at Rosenthal Jaguar was very professional, very friendly and made my visit an enjoyable one and the facility is beautiful. . The showroom was very clean. recommend him to all of my friends and family is very easy. More

New LR2 Spent 22 days in the shop between here and the New LR2 Spent 22 days in the shop between here and the Tyson Location, need I say anymore. As for the rentals, I am pleased to purchase a fully loade New LR2 Spent 22 days in the shop between here and the Tyson Location, need I say anymore. As for the rentals, I am pleased to purchase a fully loaded $45k SUV to be given, well attempted to be given a Yaris, and then a Aveo. Somehow that should not even be allowed. More