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Jaguar Land Rover of Chantilly
Chantilly, VA
338 Reviews
We are very proud of our brand new, state of the art facility serving Northern Virginia with impeccable customer service. Our satisfied customers hail not only from Chantilly, but our nearby neighborhoods of Centreville, Ashburn, Aldie, Fairfax, Fairfax City, Loudoun County, Haymarket, Dulles, Middleburg, Sterling, Gainesville, and Manassas. We've also established a reputation for excellent customer service in suburbs well beyond our local area; just ask from of our customers from Charlottesville, Richmond, Rockville, Bethesda, Arlington, Alexandria, Springfield, or Reston about their experience here and you'll hear glowing reviews. Our staff, trained in product knowledge, are subject matter experts in new Jaguar sales, used Jaguar sales, Jaguar service, Jaguar parts, and financing & leasing. Yet one component that leads us to hire them can never be taught: customer courtesy.
When we find your perfect vehicle, we'll make sure you're completely satisfied with your purchase arrangements. How? By informing you of all our promotional offers, low rate financing, lease specials, discount pricing, and other means to make yours a "no- hassle" deal. Plus, these are on top of all Jaguar rebates and incentives, and our everyday Rosenthal incentives. Combined, we're confident you'll find us offering one of the best deal, price, lease, and trade-ins values in the area.
We invite you to schedule your service with us too. We offer all factory Jaguar recommended services, and warranty repairs, using of course, all factory Jaguar parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 338 reviews
December 22, 2017
Great experience buying from Sean I had a wonderful experience dealing with Sean and the Land Rover of Chantilly team. Everything from prompt responses of my questions, to pulling my n I had a wonderful experience dealing with Sean and the Land Rover of Chantilly team. Everything from prompt responses of my questions, to pulling my new to me SVR up to the front of the store was wonderful. I definitely recommend giving Sean and this team a shot at helping you find your next vehicle . More
by carbuyer1234
Employees Worked With
Sean Zalmai
November 06, 2017
Worst Experience ever !!!! My first trip to this dealer was on Saturday to look for new Jaguar Sedan. No one bothered even after waiting for 1 hr, Gave my number to call back wh My first trip to this dealer was on Saturday to look for new Jaguar Sedan. No one bothered even after waiting for 1 hr, Gave my number to call back when they are free and i never got a call from them. Later I took an appointment for Sunday afternoon, and after waiting for 1 hr Amir Malik (Sales Person) showed up. This guy was initially helpful in giving the information and gave the car for test drive. He was in a hurry and didn't even bothered to explain the features of the Car. I asked him to come with me for the test drive to walk through all the features of the car. True colors of Amir Malik were revealed after I am back from Test drive. The test drive took long since i was struck in traffic. He was so rude and didn't even bothered to listen why the test drive took long.This sales person behavior is totally unacceptable. Please beware and Try to stay out of this Sales Person & Dealer. I have never faced such a horrible Customer service from Car dealers and i see lot of negative reviews on this Dealer. STAY AWAY FROM THIS DEALER !!! More
by Dave
Employees Worked With
Amir Malik
September 21, 2017
Just horrible customer service. I recently purchased a Land Rover from Alex. I flew in from Charleston SC and he knew we were driving the car back that day. My wife and I showed up a I recently purchased a Land Rover from Alex. I flew in from Charleston SC and he knew we were driving the car back that day. My wife and I showed up and nothing was ready for us. We had to wait three hours for Alex to get the paperwork prepped and then the vehicle hadn't been detailed. The gas tank was empty so we had to wait for him to run to the gas station to fill it up. I live eight and half hours from the dealership because of his complete lack of customer service we got caught in traffic and it took us eleven hours to get home. Whatever you do don't buy a car from Alex, you will regret it. More
by Henry G.
Employees Worked With
Alex
September 20, 2017
Exceptional Professional Displayed. This is my second Jaguar from Jaguar of Chantilly. Sean was my salesman for the first and also for the second one. Sean always give 100% to ensure c This is my second Jaguar from Jaguar of Chantilly. Sean was my salesman for the first and also for the second one. Sean always give 100% to ensure completion of the sale. He has exceptional communication skills. He is very composed, not easily excited under stress or pressure. Sean can always be depended on to "Get The Job Done". Sean is very focused and performs his duties as a salesman in an exceptional manner. Sean takes pride in his job and always has a positive approach. I highly recommend Jaguar of Chantilly and Sean. Caroline in Services and Mr. Alvira, Finance Manager is exceptional as well. In fact, everyone that I had contact with was very professional and exceptionally nice,. Try this dealership, I know you will love it. More
by Sally
Employees Worked With
Caroline - Service, Receptionist and Mr. Avira, Finance Manager.
January 17, 2017
Poor Customer Service with some Unethical Behavior on top! My husband and I had two (2) incredibly poor experiences with LAND ROVER CHANTILLY. 1. Our sales person (Alex Hamdan) was rude and useless. We ask My husband and I had two (2) incredibly poor experiences with LAND ROVER CHANTILLY. 1. Our sales person (Alex Hamdan) was rude and useless. We asked him to overnight the final contract so that we could expedite the delivery of the vehicle. He said that Land Rover Chantilly did not have a mechanism in place for him to overnight the contract. We shared in an email that we were disappointed in his response and in as many words, he wished us luck finding a vehicle somewhere else. My husband immediately called the main number and asked to speak to the GM, Jeremy Lustman. My husband shared his experience and told the GM that he wanted a new sales person to help him complete the transaction and wanted to ensure that Alex received no credit for the purchase. The GM personally facilitated the overnighting of the contract and with a “workman” like attitude apologized for the lack of customer care. The contract was received the next day and the purchase was executed. The vehicle was delivered in a couple days to our home. We received no after-purchase customer care follow-up from anyone. 2. Approximately 28 days after receiving the vehicle, we had not received the permanent license plates and registration. The Chantilly dealership takes care of all the tag and title paperwork and as a practice has the out of state tag sent to their office first prior to forwarding tags to the vehicle owner. We called the dealership to alert them that our temp tag was expiring. We spoke with Yasmin in their tag and title office and she agreed to overnight another set of temp tags because they had not received the permanent tags from the State of GA. A few days later Yasmin called and said that the reason my tags were delayed is that I needed to have the vehicle emissions tested and send her a copy. We went out the following day and fulfilled the request. Approximately 1 week prior to the second set of temp tags expiring, we receive a call from Yasmin in Chantilly's tag office stating that they had under collected the amount of taxes due on the vehicle at time of purchase and we needed to pay an additional $700. She asked for my credit card on three separate occasions while we was trying to better understand how and why we had an under collection issues.... especially since I plugged the vehicles VIN number into the State of GA, DOR vehicle tax site prior to purchase and the amount collected was in line with what was stated on the DOR site. We asked was the under collection due to penalties because we were coming up on 60 days after initial purchase. Yasmin told me "NO", that IF there were any penalties, it would only be $20 or $30 so the new amount had nothing to do with penalties for the delays in Land Rover of Chantilly's processes. I told Yasmin that we were not comfortable providing a credit card for payment until we better understood what happened and why. We told her that we would visit the Gwinnett County Tag office to better understand the issue. The following morning, we visited the tag office and learned that the new amount that Land Rover Chantilly was trying to get us to satisfy included penalties and other fees that were not part of our contract and certainly were not penalties that we contributed to causing. The representative at the tag office provided us with a printout of taxes and late fees for our record and told us that we were in no way responsible for the additional amount and that the request from Chantilly Land Rover was problematic. The representative also stated that if Land Rover Chantilly tried to “hold our tag hostage” for the additional fees, to simply contact them and they would issue a replacement tag at no charge. We spoke with Yasmin immediately afterwards and told her how disappointed we’ve been with the less than ethical business practices and lack of customer care from their dealership. We told her what we had learned from the visit to our local tag office and she had no response other than she will share my feedback with the GM. Of course, to date, no closing the loop feedback or communication from the GM has been provided to us. This is the 3rd Land Rover that we’ve purchased (other Land Rover dealerships in GA) and the Land Rover Chantilly dealership is certainly NOT representative of the fantastic experiences received at other Land Rover dealership and certainly not worthy of operating underneath the Land Rover brand. More
by RPearson
Employees Worked With
Alex Hamdan, Jeremy Lustman, Yasmin
August 25, 2016
Buyer Beware I will make a long story short. i almost traveled to Virginia to buy a car that had a clean carfax but had been in a wreck. i feel the salesman (Richa I will make a long story short. i almost traveled to Virginia to buy a car that had a clean carfax but had been in a wreck. i feel the salesman (Richard) and the dealership knew the car had been wrecked. A mobile mechanic (auto analyst) saved me a trip. More
by badexperience
Employees Worked With
Richard
July 14, 2016
Very rude customer service - Used cars Worst Use Cars salesperson ever - Amir Malik was helpful at first having a car I was interested in taken to a local dealer for one of my mechanic frie Worst Use Cars salesperson ever - Amir Malik was helpful at first having a car I was interested in taken to a local dealer for one of my mechanic friends to check it for me. It's when I told him that I did not want to buy it, is when I saw a completely different person. All because it obviously had rear damage. Undercarriage was destroyed, trunk not lining up with bumper, and bumper missing clips. He immediately started yelling at me accusing me that I stole parts from the car. He told me that I was a waste of his time. Extremely rude and hung up the phone on my face. he threaten me if there were parts missing he would call the police? I was in complete disbelieve to get treated this way. I have a government job, I will not ruin my career to do such thing! Please beware from this dealer as I read other reviews on here that they do try to sell cars that had been in accidents, also NEVER trust CarFax 100%. not everything gets reported to them. More
by G37
Employees Worked With
Amir malik
March 02, 2015
Yelling at Dad I’ve been looking at a replacement car for the last 45 days and have test drove the BMW X5/X6M, Tesla, Mercedes GL, and the Infinity QX80. I was also I’ve been looking at a replacement car for the last 45 days and have test drove the BMW X5/X6M, Tesla, Mercedes GL, and the Infinity QX80. I was also interested in the V8 Range Rover Sport as a friend of mine really likes his. I had tried to look at Land Rover Chantilly (Virginia) in mid-December but there wasn’t anyone available to assist us as both of the sales staff were busy with others. Given the Holiday season, I brushed it off and decided to come back when there would be less traffic. A few weeks later I stopped by with my family (wife and three kids) and a Salesman named Richard started talking with us. I had run into some bad experiences with other dealerships not having the model or the engine I was looking for. Every vehicle I looked at had high power (greater than 300hp) and at least the potential for additional seats (7). It turns out that Chantilly only had one V8 and none of the 7 passenger options in the Range Rover Sport (or Supercharged). Richard then tells my wife and I that it is a very limited option that nobody wants but we could order one if we really wanted. I really wanted to see it before putting in an order but I decided to move on. The next issue was some confusion on our part. I was interested in the HUD that is on modern vehicles and my wife had found a site indicating that it was available on the Range Rover. Richard immediately informed us that we were wrong (he had been working there for 26 years) and that it is not offered as an option at all. When my wife showed him the youtube video and site, he snapped at her saying that the site was in the UK and they have different options. Fair enough on the point (information is why you go to a dealership after all) but I felt like he was rude to her and could have handled it better. We asked if we could test drive the V8 and it turns out the only one they had was on the floor. It seemed to stress out Richard to have to move the vehicle outside. It took them about half an hour to move the car outside. I suspect they hoped we would just go away as Richard didn’t even once stop by to check on us in the 30 minutes we sat there. Once it was outside, we ran into another issue… There were five of us, plus Richard, and not enough seats. My previous experience with Mercedes and BMW had been test driving without the Sales person but Richard quickly informed us that we would have to do this in shifts as he had to ride with us. Okay, maybe there rules are a bit different at this dealership so my wife and I decided I would go first (with the kids) since I was the one that wanted to procure. It was awkward the way it was handled and I think Richard could have said something earlier. For the next part, it is important for you to know a bit about the location. This dealership is nestled in with numerous others in a circle that is about ¼ a mile in circumference. I started the drive and Richard quickly told me that I could only drive on the circle as they didn’t allow any open road testing at all. I was stunned. I took the BMW X6M home for 8 hours (with the option of overnight). Every other car I had test drove, including the Tesla, was out on the open road. I told Richard that I’m not going to make a $100K buying decision based on a ¼ ride. Richard turned red and said that his customers didn’t want high milage vehicles and it had to stay in the circle. I obediently took the vehicle back to the dealership and Richard asked as soon as I parked if I wanted to let my wife drive it in the circle. I repeated that we can’t make buying decisions like that without a real test drive and this time he snapped at me in front of my kids telling me I don’t have to tell him again. He informed me that he heard me the first time. The tone and the red face silenced my children and embarrassed me in front of them. If the dealership has a policy of not allowing open road testing, it is their decision to make. I think that policy is a mistake but not enough to write this letter. Where it went over the line in my opinion was Richard snapping at my wife and I, embarrassing me in front of my children, and making us feel unwelcome at the dealership. There are three other dealerships in the area and my advice would be to make the trip into one of them (like Tyson's). I decided not to let a bad sales person ruin my experience and I ended up buying my Land Rover at a dealership that valued my business. More
by RKingsley
Employees Worked With
Richard
June 24, 2014
Worth the drive Ive bought alot of new cars in my day but this was the first time for a web buy. Their website was great and the personal attention I received will go Ive bought alot of new cars in my day but this was the first time for a web buy. Their website was great and the personal attention I received will go down as one of my best experinces. I would reccomend my sales person Sean highly. More
by jgraci4096
Employees Worked With
sean
April 14, 2014
Best Car Buying Experience Ever!!! From the moment I sent an email request for information, Sean was extremely helpful. He walked me through the suttle nuances of the differences betwe From the moment I sent an email request for information, Sean was extremely helpful. He walked me through the suttle nuances of the differences between the models. Sean afforded me every opportunity to drive each vehicle I was interested in. He was extremely honest, helpful, and patient. The entire team there was professional! If you are in the market for a Range Rover Evoque - don't waste your time with any other dealership - if you want the best, Rosenthal Land Rover of Chantilly is exactly the buying experience you deserve. More
by carolyntaylor
Employees Worked With
Sean Zalmai
