Jaguar Land Rover of Chantilly

I've been a customer of Jaguar Land Rover Of Chantilly for years, and they never disappoint. The service department is top-notch, with skilled technicians who always take care of my car efficiently. The s for years, and they never disappoint. The service department is top-notch, with skilled technicians who always take care of my car efficiently. The sales team is also great, providing honest advice and helping me make informed decisions. I wouldn't go anywhere else for my automotive needs. More

Located a vehicle and reached out to sales team to solidify its availability, sales manager and 2 sales staff contacted me to set appointment. Drive 1.5 hours to meet up only to bd told that the vehic solidify its availability, sales manager and 2 sales staff contacted me to set appointment. Drive 1.5 hours to meet up only to bd told that the vehicle had mechanical issues and was being sold as is . When I questioned the sales team about this they stated they had found out the day before of the mechanical issues but they had others on the lot to look at . At 7 pm the night before none of the sales team nor the sales manager brought it up in conversation however, sent me a Carfax and Rosenthals car inspection to get me to come in . Again nothing about mechanical issues . No biggie BUT For a Land Rover dealer to create a bait and switch is beyond un ex excusable. After all their Land Rover . We have used them twice in the past and will now look elsewhere because of their un excusable behavior. Bait and switch belongs across the highway in the industrial park lots . Wasted a day with Rosenthal More

We have purchased 9 Range Rover/Jaguar vehicles from Richard Grzesiak, the GM. Since the purchase of my Current Range Rover sport it has been in the shop 8 times for coolant issues. While under warran Richard Grzesiak, the GM. Since the purchase of my Current Range Rover sport it has been in the shop 8 times for coolant issues. While under warranty, Service dept could never identify the issue. Immediately out of warranty, the issue was identified…. We paid $600 to have it repaired. However, the issue was not remediated. We returned my car to Richard and BJ and they quoted us $3900 to repair the same issue!! Richard and BJ, the service advisor, both lied to my husband saying they “called”Range Rover customer service to ask for good will repair. (Good will requests are submitted online only). Kevin the service manager submitted the request and it was approved by Range Rover. Nonetheless, Richard Grzesiak, refused to perform the work. I would stay far away from Chantilly Range Rover! They lack integrity and professionalism More

The service advisor, Williams, was very customer service oriented and kept me advised from beginning to end. The technician/mechanic did not focus on the details. All removed parts were not replaced (had oriented and kept me advised from beginning to end. The technician/mechanic did not focus on the details. All removed parts were not replaced (had to return to dealership). The car wash was mediocre. More

No major issues, our sales person Ricky was great. I would however recommend that the finance office review their procedures for processing bank issued checks (not a personal check) and requiring a "h I would however recommend that the finance office review their procedures for processing bank issued checks (not a personal check) and requiring a "hold contract" until check clears, this requires the customer to complete a finance application which results in an additional hard credit check, which may affect the customer's credit. Not acceptable regardless of the dealership policy. More

Another exceptional example of superb service. Tom did a super job of first mitigating my problem by telephone and then solving it when I brought the car in. Got an appointment at the date/ti Tom did a super job of first mitigating my problem by telephone and then solving it when I brought the car in. Got an appointment at the date/time that was convenient for me. Manager checked on how it all was going and provided personal feedback. As a customer for about 20 years, I continue to be totally satisfied. More

Long time customer. I've been a customer for 6 years and the the service center experience gets better with every visit. Service is top-notch. Jobs are completed quickly I've been a customer for 6 years and the the service center experience gets better with every visit. Service is top-notch. Jobs are completed quickly or before the quoted amount of time. Facilities are pristine. I'm a regular customer of James Manikath; I could not recommend a better service representative. He's extremely informative and a consummate professional. I highly recommend this service center and dealership. More

It was pleasure to deal with them they took care about the customer and i want to special thanks to james at the customer service he was very responsible and let me try the car before he release it and am the customer and i want to special thanks to james at the customer service he was very responsible and let me try the car before he release it and am thankful to him and looking forward to to deal with in the next service thanks james More