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Jaguar Land Rover of Chantilly
Chantilly, VA
338 Reviews
We are very proud of our brand new, state of the art facility serving Northern Virginia with impeccable customer service. Our satisfied customers hail not only from Chantilly, but our nearby neighborhoods of Centreville, Ashburn, Aldie, Fairfax, Fairfax City, Loudoun County, Haymarket, Dulles, Middleburg, Sterling, Gainesville, and Manassas. We've also established a reputation for excellent customer service in suburbs well beyond our local area; just ask from of our customers from Charlottesville, Richmond, Rockville, Bethesda, Arlington, Alexandria, Springfield, or Reston about their experience here and you'll hear glowing reviews. Our staff, trained in product knowledge, are subject matter experts in new Jaguar sales, used Jaguar sales, Jaguar service, Jaguar parts, and financing & leasing. Yet one component that leads us to hire them can never be taught: customer courtesy.
When we find your perfect vehicle, we'll make sure you're completely satisfied with your purchase arrangements. How? By informing you of all our promotional offers, low rate financing, lease specials, discount pricing, and other means to make yours a "no- hassle" deal. Plus, these are on top of all Jaguar rebates and incentives, and our everyday Rosenthal incentives. Combined, we're confident you'll find us offering one of the best deal, price, lease, and trade-ins values in the area.
We invite you to schedule your service with us too. We offer all factory Jaguar recommended services, and warranty repairs, using of course, all factory Jaguar parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 338 reviews
August 13, 2024
My car was at the dealership for two weeks with no loners available before they could assess a headlight assembly failure. Although William was supportive he seemed to be let down by the rest of the team. available before they could assess a headlight assembly failure. Although William was supportive he seemed to be let down by the rest of the team. With only 38,000 miles on my XF and while holding an extended warranty I paid dearly for when purchasing the vehicle, I was informed this assembly costing over $6,000.00 to repair was not covered. Not the experience one would expect from a luxury car dealer. More
by Sylvie XF
Employees Worked With
August 12, 2024
Outstanding service, usually able to get me in and out without issue. Always appreciate the friendly customer service provided by Mr. James! without issue. Always appreciate the friendly customer service provided by Mr. James! More
by RangeR
Employees Worked With
August 11, 2024
BJ Alger is a pleasure to work with, is responsive, knowledgeable, and a good communicator. Just what you need when your dear Landrover needs a bit of tune! knowledgeable, and a good communicator. Just what you need when your dear Landrover needs a bit of tune! More
by dnunaley
Employees Worked With
BJ Alger
August 11, 2024
Chantilly JLR are in the people business first. They also happen to sell first rate products. They also happen to sell first rate products. More
by Brokaw9503
August 09, 2024
CK was professional, responsive, and action oriented. He led a very positive, transparent experience, and I would recommend anyone to work with him. He led a very positive, transparent experience, and I would recommend anyone to work with him. More
by Chris L
Employees Worked With
August 09, 2024
Great sales service and everyone was working as a team. The best car buying experience I ever had The best car buying experience I ever had More
by Maroun G
August 08, 2024
My service advisor James Manikath was very professional and courteous throughout the entire process. He kept me informed on the status during my visit for service. and courteous throughout the entire process. He kept me informed on the status during my visit for service. More
by FPW
Employees Worked With
August 07, 2024
We have purchased 5 cars from this dealership in the past 7 years . The service department was horrible this time not happy at all. No updates on my car unless I CALLED unacceptable . Communication past 7 years . The service department was horrible this time not happy at all. No updates on my car unless I CALLED unacceptable . Communication is key and it is not there . You need to take notes from other dealers , our daughters Volvo for example she took it in and had texts the whole process . We have spent close to 800 K with this dealership I would expect MUCH better treatment for a client that has been a loyal purchaser of high end cars . Very disappointed. More
by Diane Birch
Employees Worked With
August 07, 2024
I totally realize it’s not the dealership’s problem that my tire took a few days to be delivered. However, I do think it’s unacceptable that there was not a loaner car available. I see no reason why anyon my tire took a few days to be delivered. However, I do think it’s unacceptable that there was not a loaner car available. I see no reason why anyone should be allowed to keep the loaner for ten days. More
by amy.douglas
Employees Worked With
