Jaguar Land Rover of Chantilly

Unorganized when I picked up my vehicle. Could not find the paperwork, could not locate the vehicle and neglect to wash it after being told it was washed. Ana was excellent with checking me Could not find the paperwork, could not locate the vehicle and neglect to wash it after being told it was washed. Ana was excellent with checking me in but was not there when I picked up my vehicle. More

The worst service I have ever experienced at Jaguar Chantilly. I scheduled 3 weeks in advance made it clear that I have relocated and am no longer local, that I have to drive 2 and 1/2 hours to get the Chantilly. I scheduled 3 weeks in advance made it clear that I have relocated and am no longer local, that I have to drive 2 and 1/2 hours to get there, and that I would definitely need a loaner vehicle. Upon arrival I told the service person to only do the inspection and any necessary checks due to the low mileage on my vehicle, under 10,000 miles. I was told I could not get a loaner vehicle for just an inspection even though it was 10:00 am in the morning and they were telling me they couldn’t work on my car until 2:00pm. I had another appointment that I ended up being late for. Jaguar called me a Lyft ride. The ride over was fine but after my appointment I waited outside for an hour while Lyft rider after Lyft rider claimed they could not find me at the location. I was on the phone with the serviceman William who told me he couldn’t do anything further, that I must not be where I’m supposed to be because the Lyft drivers were leaving and they were charging the dealership each time as if it were somehow my fault. Finally another service person answered my call and stayed until that Lyft driver found me. During my wait I asked if Jaguar could send a shuttle rather than send me with strangers who did not speak English and were hanging up on me and likely scamming them with the Lyft rides. (This was before the last driver actually showed up). I was told the dealership didn’t have a shuttle. My response was that’s why they should have just given me the loaner in the first place. Vehicle owners should not be disenfranchised simply because they don’t pay a thousand dollars or more per visit for services that aren’t needed at that time. Meanwhile the other issues I asked about, my vehicle app and date of last oil change were not addressed to my satisfaction. They did change my key batteries (2) free of charge and did not charge me for the visit, at least not that I know of. They also washed the car per my request. More

My service writer Anna was simply AMAZING. She has excellent communication skills and her approach to working with the customer always made me “Feel Important”. That is hard to find. We truly She has excellent communication skills and her approach to working with the customer always made me “Feel Important”. That is hard to find. We truly appreciate everything she did for us. More

Great sales and service advisors and overall very friendly staff. I've been visiting this dealership for almost 3 years and have mostly had positive experiences. friendly staff. I've been visiting this dealership for almost 3 years and have mostly had positive experiences. More

U had the pleasure of working with William in the service department and he was very helpful. He gave me information that I wasn’t aware of since I had never been in before and helped me with my issues. Very department and he was very helpful. He gave me information that I wasn’t aware of since I had never been in before and helped me with my issues. Very friendly and kind. More

My car was at the dealership for two weeks with no loners available before they could assess a headlight assembly failure. Although William was supportive he seemed to be let down by the rest of the team. available before they could assess a headlight assembly failure. Although William was supportive he seemed to be let down by the rest of the team. With only 38,000 miles on my XF and while holding an extended warranty I paid dearly for when purchasing the vehicle, I was informed this assembly costing over $6,000.00 to repair was not covered. Not the experience one would expect from a luxury car dealer. More

We left our car there for service and all point inspection. Took three days and when we got the car back no one said anything about the tires or the wear / alignment. So clearly they didn’t inspect inspection. Took three days and when we got the car back no one said anything about the tires or the wear / alignment. So clearly they didn’t inspect it. More

Outstanding service, usually able to get me in and out without issue. Always appreciate the friendly customer service provided by Mr. James! without issue. Always appreciate the friendly customer service provided by Mr. James! More

BJ Alger is a pleasure to work with, is responsive, knowledgeable, and a good communicator. Just what you need when your dear Landrover needs a bit of tune! knowledgeable, and a good communicator. Just what you need when your dear Landrover needs a bit of tune! More

Brad is a knowledgeable straight-talking no pressure salesperson. It was a pleasure to work with him. salesperson. It was a pleasure to work with him. More