Jaguar Land Rover of Chantilly

If I could give Land Rover Chantilly 0 stars I would. Background: 2015 Land Rover Discovery, 100,032 miles. I have had only issues with this establishment since I started to take my vehicle there, sta Background: 2015 Land Rover Discovery, 100,032 miles. I have had only issues with this establishment since I started to take my vehicle there, starting 3 years ago. I took it there because my turbo charger was having issues. They replaced it and within 10 months it messed up again. Fortunately, it was still under the warranty and they replaced it for free. Recently, I took it back because I had a check engine light and a shake in my car. The service engine light was the timing belt which they changed for me. The shake in the car is a different story. They first said it was a broken motor mount. They changed it and said the car was good. When I picked it up the car still had a shake. I took it back and they said the other motor mount was broken and needed to be replaced. After that I received a call saying it wasn’t the motor mount it was something that needed to be replaced in the right wheel area. I received another call saying that wasn’t it and that they had to get the main Land Rover office involved. Eventually they said it was the transfer case. They changed the transfer case and the shake is gone but not I have a rattle in my car 3 days after picking it up. They say now that I need a new shock on that same side of my wheel they worked on where they thought the problem was. I am done. I have spent around $20K at this dealership, it takes them forever and what seems like they guess at what needs to be fixed and when that doesn’t work they go to something different. Not to add that I did not have a rattle prior to going into their shop and now I do and somehow it is my fault because it is an old car and things can get broken when a car is being fixed. Ridiculous! I would not recommend this place for ANY car owner! More

Our experience with Rakesh was enjoyable and not rushed. We enjoyed that once we decided to purchase the process was easy and didn’t take long. I would recommend Rakesh and Chantilly Land Rover to anybody l We enjoyed that once we decided to purchase the process was easy and didn’t take long. I would recommend Rakesh and Chantilly Land Rover to anybody looking for a luxury vehicle. More

It was great working with Romel Dantzler he’s very helpful and responsible for all my emails helpful and responsible for all my emails More

I highly appreciate the friendliness of your salesperson and the quick processing of the loan. and the quick processing of the loan. More

Excellent service and polite staff Addressed all my concerns.no delay and response was quick concerns.no delay and response was quick More

Amazing and wonderful consultants Amir and finance Chris are a great asset to the dealership. Thank you are a great asset to the dealership. Thank you More

Great and super friendly and timely help by James. The software update problem did not get fixed and lane assistance not working yet The software update problem did not get fixed and lane assistance not working yet More

They are always very helpful, fast resolving any issues and I have worked with Ana many times now, and my experience is amazing! She is very helpful and always takes care of everything very smoothly! My La and I have worked with Ana many times now, and my experience is amazing! She is very helpful and always takes care of everything very smoothly! My Land Rover Sport’s tires needed to be changed and they did a wonderful job checking everything and completed the job same day! I truly appreciate the excellent customer care and support! Recommend Jaguar Land Rover of Chantilly! More

James is an incredible service manager and ensures you are completely satisfied and he is so knowledgable are completely satisfied and he is so knowledgable More

Great service adviser explained very detailed necessary's importante things to be done for the car importante things to be done for the car More