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Jaguar Land Rover of Chantilly
Chantilly, VA
337 Reviews
We are very proud of our brand new, state of the art facility serving Northern Virginia with impeccable customer service. Our satisfied customers hail not only from Chantilly, but our nearby neighborhoods of Centreville, Ashburn, Aldie, Fairfax, Fairfax City, Loudoun County, Haymarket, Dulles, Middleburg, Sterling, Gainesville, and Manassas. We've also established a reputation for excellent customer service in suburbs well beyond our local area; just ask from of our customers from Charlottesville, Richmond, Rockville, Bethesda, Arlington, Alexandria, Springfield, or Reston about their experience here and you'll hear glowing reviews. Our staff, trained in product knowledge, are subject matter experts in new Jaguar sales, used Jaguar sales, Jaguar service, Jaguar parts, and financing & leasing. Yet one component that leads us to hire them can never be taught: customer courtesy.
When we find your perfect vehicle, we'll make sure you're completely satisfied with your purchase arrangements. How? By informing you of all our promotional offers, low rate financing, lease specials, discount pricing, and other means to make yours a "no- hassle" deal. Plus, these are on top of all Jaguar rebates and incentives, and our everyday Rosenthal incentives. Combined, we're confident you'll find us offering one of the best deal, price, lease, and trade-ins values in the area.
We invite you to schedule your service with us too. We offer all factory Jaguar recommended services, and warranty repairs, using of course, all factory Jaguar parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 337 reviews
December 03, 2024
Left car for repair on a full tank. Car returned to me with a half tank of gas. Web site application charged me twice for a very expensive repair. Car returned to me with a half tank of gas. Web site application charged me twice for a very expensive repair. More
by R
Employees Worked With
Inknown
November 29, 2024
Staff was nice. Communication was good. Got a loaner that wasn't very clean, though. I actually cleaned the inside of the windshield to get the film off it. It was a Communication was good. Got a loaner that wasn't very clean, though. I actually cleaned the inside of the windshield to get the film off it. It was a '25 Land Rover with only a couple thousand miles on it. They should have higher standards. More
by Charger
Employees Worked With
November 28, 2024
Great service and great advisor BJ Aljer. BJ is extremely consultative and professional. Very courteous and professional BJ is extremely consultative and professional. Very courteous and professional More
by Avi A
Employees Worked With
November 26, 2024
I have been going here for 8 years. I have never been disappointed. The work has always been done correctly and delivered as promised. I have never been disappointed. The work has always been done correctly and delivered as promised. More
by danporter17233
November 23, 2024
The service front desk personnel are fine. Unfortunately, the techs don't always get it right & loaners are in short supply. Unfortunately, the techs don't always get it right & loaners are in short supply. More
by jmj523
Employees Worked With
November 23, 2024
Terrible! I took my Jag there for several issues, one was for inControl features. I bought this Jag used over 9 months ago and have been fighting to get my acc I took my Jag there for several issues, one was for inControl features. I bought this Jag used over 9 months ago and have been fighting to get my account released from the previous owner/Jaguar. I kept getting the round around and still can’t seem to get anyone to help me!!! More
by rkk123456
Employees Worked With
November 22, 2024
A huge shoutout to BJ Alger- Service mgr at Land Rover in Chantilly VA! He consistently goes above and beyond to ensure my car is serviced correctly and efficiently, always keeping me informed throughout the Chantilly VA! He consistently goes above and beyond to ensure my car is serviced correctly and efficiently, always keeping me informed throughout the process. His professionalism, honesty, and genuine care for his customers make him a standout in the industry. I wouldn’t trust my vehicle with anyone else. Thank you BJ. Keep it up the good work. More
by Virgil Buenaventura
Employees Worked With
BJ Alger and Jeffrey - parts dept
November 22, 2024
My service guy BJ kept me updated every day on the service progress. I really appreciated his over communicating which I was not used to from this dealer. I’m happy to say that BJ under promised and o service progress. I really appreciated his over communicating which I was not used to from this dealer. I’m happy to say that BJ under promised and over delivered in a very positive way. The loaner was also very helpful. More
by navyrn2
Employees Worked With
BJ
November 21, 2024
James was amazing and very helpful in fixing the issue with my Range Rover Sport. He went above and beyond to make sure I get the top notch service. with my Range Rover Sport. He went above and beyond to make sure I get the top notch service. More
by Murtaza B
Employees Worked With
November 20, 2024
Car was there longer than expected but William was super helpful and secured a loaner! Thanks for your great customer service William! helpful and secured a loaner! Thanks for your great customer service William! More
by mary
Employees Worked With
