Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jaguar Land Rover Willow Grove
Willow Grove, PA
381 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 381 reviews
February 22, 2014
Mike is always very helpful and respectful on every car I have purchessed this is my 3rd car that I have bought from the willow grove jaguar/landrover and I'm sure I will buy again have purchessed this is my 3rd car that I have bought from the willow grove jaguar/landrover and I'm sure I will buy again More
by Phennessy39
Employees Worked With
Mike , Michael Smyth, Jr
February 21, 2014
You often hear about 'the stresses of buying a car'. These are not the voices of people who shop at Land Rover Jaguar Willow Grove. Though my family members have purchased cars here before, I was car'. These are not the voices of people who shop at Land Rover Jaguar Willow Grove. Though my family members have purchased cars here before, I was going to buy my first vehicle (October. 2013 Jaguar XF Supercharged). My inexperience caused some obvious concerns that were quickly set aside by the incredible staff. They not only sold me the car, Mike Jr and Kim made sure that I understood each step of the process. They were attentive, quick to answer all of my questions, and informative with those answers. Though I did not intend to speak to their service team so quickly, a large screw punctured my tire at a car wash. I spoke to both Brandon and Bob on separate occasions. Both were helpful and consistent in discussing what they thought would need to be done and what the cost would be. The next day, someone drove to my office, picked up the car, and dropped off a loaner. Before I cut out for the night, my car was repaired and back at my office for me to take home. Things will inevitably happen to a vehicle, knowing I have someone I can trust and rely on when they do happen takes away a lot of stress associated with it. Thank you LR and Jaguar of Willow Grove! You have a customer for life. More
by dmsantos16
Employees Worked With
Kimberly Dane, Michael Smyth, Jr, Bob Snyder, Brandon Best
February 20, 2014
Just wanted to acknowledge what a great experience we had Just wanted to acknowledge what a great experience we had with Michael Jr. Smyth. We purchased a new Jaguar XF. We had always been a BMW owner Just wanted to acknowledge what a great experience we had with Michael Jr. Smyth. We purchased a new Jaguar XF. We had always been a BMW owner until we went to test drive a Jag with him one day. We were sold. His professionalism and knowledge of the car won us over. The transaction was easy and he went over everything with us. He also spent alot of time going over all the features when we picked the car up. He puts the customer first and does an exceptional job answering all the questions we had. We look forward to upgrading a bigger model with him when our lease is done. I will definitely recommend both him and the dealership to all I know. More
by EBunch09
Employees Worked With
Michael Smyth, Jr
February 17, 2014
Michael Smyth Jr. Was an Exceptional salesman and I will definitely refer this dealership out. I was Not satisfied with a another salesman that I had at Willowgrove and Michael was referred. My experience definitely refer this dealership out. I was Not satisfied with a another salesman that I had at Willowgrove and Michael was referred. My experience was Excellent with Michael and Tom. Thanks Again for exceptional service More
by Valperry
Employees Worked With
Michael Smyth, Jr
February 15, 2014
This is my second purchase from this dealership and I couldn't be more pleased! I wouldn't go anywhere else. Bill Marshall is wonderful! His relaxed no pressure attitude is very welcoming! He is very kno couldn't be more pleased! I wouldn't go anywhere else. Bill Marshall is wonderful! His relaxed no pressure attitude is very welcoming! He is very knowledgeable, patient, professional, and accomodating. I can't speak highly enough of Bill! Mike Smyth Jr. is equally as wonderful! He goes out of his way to make sure you get what you are looking for and not settling. Since I am a returning customer I have nothing but great things to say about Bob Snyder and Steve Heath Jr. in service. They provide top notch service and remember you by name after your first visit even when calling on the phone! There is something special about this dealership. It is more of a family and friend atmosphere than a business. They all truly care about their customers. They are a great group that I am glad to be a part of. I would recommend them to anyone and won't go anywhere else! They do provide truly exceptional service! More
by tabrop
Employees Worked With
Bill Marshall, Michael Smyth, Jr, Bob Snyder, Steve Heath, Jr.
February 13, 2014
Thank you Mike for following through in securing the floor mats for my new Jag. I realize you work with many customers on a daily basis but that did not hinder you from addressing my concern and doing w floor mats for my new Jag. I realize you work with many customers on a daily basis but that did not hinder you from addressing my concern and doing what was necessary to make me happy. I appreciate that. You represent the dealership well. More
by marycooper1654700
Employees Worked With
Michael Smyth, Jr
February 11, 2014
Also great help received post purchase by Bob Snyder with him explaining and familiarizing me with my new car and Kinberley in fianance for her great help also . him explaining and familiarizing me with my new car and Kinberley in fianance for her great help also . More
by timney
Employees Worked With
Kimberly Dane, Michael Smyth, Jr, Bob Snyder
January 30, 2014
This has been my second experience with The Great Britains and Bill Marshall. Bill has renewed my faith that there are "true gentlemen" in the retail automobile business. His manner, attitude and all Britains and Bill Marshall. Bill has renewed my faith that there are "true gentlemen" in the retail automobile business. His manner, attitude and all around nice person has made my two purchases a breath of fresh air. My two experiences have truly been a pleasure. The first visit was wonderful and this second visit exceeded the first one. I was not taken for granted because I had returned as a customer. I found this to be true in many of my previous experiences. I just do not make the purchase if I get that feeling. Bill is extremely knowledgeable and has the patience to explain all details in this highly technical age. I could not recommend Bill with more conviction. I also would like to mention Kimberly Spaeter. Kimberly is also extremely knowledgeable and patient. Kimberly certainly knows her area of expertise and is very thorough in her explanations. In closing, The Great Britains are running a first class automobile agency, with first class people. More
by JMK0156
Employees Worked With
Kimberly Dane, Bill Marshall
January 29, 2014
Bob was an excellent sales guy from the get go. He listened to our needs for a vehicle and our price range. He presented us with a rover that was an exceptionally good buy and meets the needs of our g listened to our needs for a vehicle and our price range. He presented us with a rover that was an exceptionally good buy and meets the needs of our growing family. He was referred to us by a friend and we will be sending more people his way! The accent was just the icing on the cake! Thanks for a great experience Bob! We LOVE our Rover!! More
by Jlandwrson
Employees Worked With
Bob Nicholls
