Jaguar Land Rover Willow Grove

Great buying experience. Easy buying process and a great vehicle. Mike did a great job and got me the vehicle that I wanted. The Range Rover Sport is fantastic. Easy buying process and a great vehicle. Mike did a great job and got me the vehicle that I wanted. The Range Rover Sport is fantastic. More

Terrific Overall Experience Working with Mark Reilly and the Great Britains, in general, has been terrific. My latest purchase of a 2014 F-Type S was my second Jaguar from the G Working with Mark Reilly and the Great Britains, in general, has been terrific. My latest purchase of a 2014 F-Type S was my second Jaguar from the Great Britains and I could not be happier. The whole sales and service experience has been top notch and Mark, in particular, was extremely hopeful. Jenna also was great with the finance pieces and Todd, the sales manager, was very helpful. I look forward to visiting the Great Britains again in a few years when it's time for my next car. More

Great buying experience!! I had a great experience with Mark. I will continue to refer all of my friends and family that are interested for Jaguar or Land rover to him and the I had a great experience with Mark. I will continue to refer all of my friends and family that are interested for Jaguar or Land rover to him and the dealership. More

Great experience (as always) We just recently purchased our 3rd car from Land Rover Willow Grove in 6 years. Mike is great to deal with in sales and the service center is amazing We just recently purchased our 3rd car from Land Rover Willow Grove in 6 years. Mike is great to deal with in sales and the service center is amazing (loaners too). A real family operation, they treat you like family! More

Second Jaguar This is my second Jaguar purchased from Bob. I found him helpful and knowledgable. Over the years I have called him with questions and concerns and This is my second Jaguar purchased from Bob. I found him helpful and knowledgable. Over the years I have called him with questions and concerns and he has always gone out of his way to be helpful The service department has always taken care of any issues professionally and timely. More

Purchased my first Jaguar I attended the Philadelphia Auto Show and saw the F-Type convertible. I have always desired a Jaguar and decided this was the one. I test drove the ca I attended the Philadelphia Auto Show and saw the F-Type convertible. I have always desired a Jaguar and decided this was the one. I test drove the car, thought about it, explored the financing and decided to place an order for a 2015 V6 S. Bill Marshall called me the day he was to order the car to inform me he had a pre owned model that had just been traded in with only 3500 miles in the odometer! I test drove the car on Wednesday and drove it off the lot on Saturday. Mr Marshall was supportive, pleasant and understanding in my need to make my decision thoughtfully. There was no pressure. He kept me in mind when the trade-in arrived and as a result I have my first Jaguar! I also met with Jenna for the signing of all the paperwork and she too was professional and very nice. The entire experience was a pleasure. I will recommended this dealership and Mr Marshall. More

excellent I had a wonderful experience. Bill and his team were cooperative, friendly and knowledgeable. I love my new "used" Range Rover. I have recommended I had a wonderful experience. Bill and his team were cooperative, friendly and knowledgeable. I love my new "used" Range Rover. I have recommended Bill and the dealership to two of my friends who fully intend to visit and purchase a car. The dealership was clean and the people were cooperative and fun to work with. More

Horrible This is by far the worst dealership I have ever dealt with. I bought a 2008 Range Rover Sport 3 years ago and the experience was less than stellar, M This is by far the worst dealership I have ever dealt with. I bought a 2008 Range Rover Sport 3 years ago and the experience was less than stellar, Mark Reilly was condescending and borderline rude. Throughout the years I consistently brought my car in for service at the dealership. The service advisors were mostly Ok, especially Brandon Best. When my truck hit 90k, everything went downhill. The customer service was terrible, as if my business didn't matter to them any longer (probably because my warranty would expire at 100k). I literally had to fight with the service department over the fact that I HAD a valid warranty when they had the truck for 2 weeks and couldn't figure out that the starter was bad (when the car wouldn't start). They actually charged me and then had to round me the following day when finally realized I did in fact have a warranty. 1 month later the car was back at the dealer with a blown PCV valve and again they had it for another week. Not a week later a connecting rod blew literally through the side of the block. When I got the car towed in, they tried to blame me for this happening. After 10 days, they finally lt me know that a new motor would be covered by my warranty. 5 days later they told me they were having trouble getting a new motor. After another 5 days they told me that Land Rover can't get me a new motor for at least 9 months and that Land Rover wouldn't cover a loaner car for that time period. So, as a result they wanted to just buy out the rest of my loan (13K) and send me on my way. Needless to sy this was unacceptable, after a total of 5 weeks, we finally settled on 21k for the truck. I was told that this was from the factory, but when I spoke with the factory rep Land Rover was only paying off the loan and the dealer was sending the car to salvage for the additional 7k. The dealer agreed to provide me a car at "their cost". After trying to charge me retail for the "service performed" and the CPO there was a net discount of 4k. Other dealers had the same vehicle with 12k less miles for the same price. Land Rover Willow Grove over charges for their vehicles, and outright rude and disrespectful. Tom Burton (General Manager) spearheaded this process and dragged his feet at every turn. There was no reason for this to take 5 weeks and more so, how can a dealer/manufacturer not get a motor for 9 months. If you want a Range Rover go somewhere else. Go to West Chest Land Rover, go to Allentown Land Rover, Go To Cherry Hill Land Rover. The price will be better, the customer service will be better and ultimately they will actually appreciate your business. If you want to be treated like crap, like your money doesn't matter and like they are doing you a favor; go to Land Rover Willow Grove. Just don;t sy I didn't warn you. More

Review of Bill Marshall I purchased a Range Rover sport in May 2014. My previous vehicles were BMWs and I can honestly say that Bill's straightforward approach with excell I purchased a Range Rover sport in May 2014. My previous vehicles were BMWs and I can honestly say that Bill's straightforward approach with excellent follow-up was the best service I have had at a dealership. I would recommend him to my family and friends. More

The best salesman ever My entire experience was wonderful. Efficient, courteous, delivered on time, good people. I would definitely go back when this lease expires for the n My entire experience was wonderful. Efficient, courteous, delivered on time, good people. I would definitely go back when this lease expires for the next car! Make sure to ask for Mark Reilly the best More