Jaguar Land Rover Willow Grove

Second Jaguar This is my second Jaguar purchased from Bob. I found him helpful and knowledgable. Over the years I have called him with questions and concerns and This is my second Jaguar purchased from Bob. I found him helpful and knowledgable. Over the years I have called him with questions and concerns and he has always gone out of his way to be helpful The service department has always taken care of any issues professionally and timely. More

Purchased my first Jaguar I attended the Philadelphia Auto Show and saw the F-Type convertible. I have always desired a Jaguar and decided this was the one. I test drove the ca I attended the Philadelphia Auto Show and saw the F-Type convertible. I have always desired a Jaguar and decided this was the one. I test drove the car, thought about it, explored the financing and decided to place an order for a 2015 V6 S. Bill Marshall called me the day he was to order the car to inform me he had a pre owned model that had just been traded in with only 3500 miles in the odometer! I test drove the car on Wednesday and drove it off the lot on Saturday. Mr Marshall was supportive, pleasant and understanding in my need to make my decision thoughtfully. There was no pressure. He kept me in mind when the trade-in arrived and as a result I have my first Jaguar! I also met with Jenna for the signing of all the paperwork and she too was professional and very nice. The entire experience was a pleasure. I will recommended this dealership and Mr Marshall. More

excellent I had a wonderful experience. Bill and his team were cooperative, friendly and knowledgeable. I love my new "used" Range Rover. I have recommended I had a wonderful experience. Bill and his team were cooperative, friendly and knowledgeable. I love my new "used" Range Rover. I have recommended Bill and the dealership to two of my friends who fully intend to visit and purchase a car. The dealership was clean and the people were cooperative and fun to work with. More

Horrible This is by far the worst dealership I have ever dealt with. I bought a 2008 Range Rover Sport 3 years ago and the experience was less than stellar, M This is by far the worst dealership I have ever dealt with. I bought a 2008 Range Rover Sport 3 years ago and the experience was less than stellar, Mark Reilly was condescending and borderline rude. Throughout the years I consistently brought my car in for service at the dealership. The service advisors were mostly Ok, especially Brandon Best. When my truck hit 90k, everything went downhill. The customer service was terrible, as if my business didn't matter to them any longer (probably because my warranty would expire at 100k). I literally had to fight with the service department over the fact that I HAD a valid warranty when they had the truck for 2 weeks and couldn't figure out that the starter was bad (when the car wouldn't start). They actually charged me and then had to round me the following day when finally realized I did in fact have a warranty. 1 month later the car was back at the dealer with a blown PCV valve and again they had it for another week. Not a week later a connecting rod blew literally through the side of the block. When I got the car towed in, they tried to blame me for this happening. After 10 days, they finally lt me know that a new motor would be covered by my warranty. 5 days later they told me they were having trouble getting a new motor. After another 5 days they told me that Land Rover can't get me a new motor for at least 9 months and that Land Rover wouldn't cover a loaner car for that time period. So, as a result they wanted to just buy out the rest of my loan (13K) and send me on my way. Needless to sy this was unacceptable, after a total of 5 weeks, we finally settled on 21k for the truck. I was told that this was from the factory, but when I spoke with the factory rep Land Rover was only paying off the loan and the dealer was sending the car to salvage for the additional 7k. The dealer agreed to provide me a car at "their cost". After trying to charge me retail for the "service performed" and the CPO there was a net discount of 4k. Other dealers had the same vehicle with 12k less miles for the same price. Land Rover Willow Grove over charges for their vehicles, and outright rude and disrespectful. Tom Burton (General Manager) spearheaded this process and dragged his feet at every turn. There was no reason for this to take 5 weeks and more so, how can a dealer/manufacturer not get a motor for 9 months. If you want a Range Rover go somewhere else. Go to West Chest Land Rover, go to Allentown Land Rover, Go To Cherry Hill Land Rover. The price will be better, the customer service will be better and ultimately they will actually appreciate your business. If you want to be treated like crap, like your money doesn't matter and like they are doing you a favor; go to Land Rover Willow Grove. Just don;t sy I didn't warn you. More

Review of Bill Marshall I purchased a Range Rover sport in May 2014. My previous vehicles were BMWs and I can honestly say that Bill's straightforward approach with excell I purchased a Range Rover sport in May 2014. My previous vehicles were BMWs and I can honestly say that Bill's straightforward approach with excellent follow-up was the best service I have had at a dealership. I would recommend him to my family and friends. More

The best salesman ever My entire experience was wonderful. Efficient, courteous, delivered on time, good people. I would definitely go back when this lease expires for the n My entire experience was wonderful. Efficient, courteous, delivered on time, good people. I would definitely go back when this lease expires for the next car! Make sure to ask for Mark Reilly the best More

New Purchase 2014 RR Sport I just purchased the new 2014 RR Sport and I love it! This is my 2nd new car purchase from Land Rover Willow Grove and a 2nd great experience! I wou I just purchased the new 2014 RR Sport and I love it! This is my 2nd new car purchase from Land Rover Willow Grove and a 2nd great experience! I wouldn't think of going anywhere else. This dealership rocks! Bill Marshall is great! He makes it very easy to do business. Everyone is very friendly, the atmosphere is enjoyable - like you are going to see a good friend. Not your typical dealership experience with snobby or pushy salespeople. They are patient and genuine - "good people". Bill is a class act gentleman working with a class act dealership! I highly recommend Bill Marshall & Land Rover Willow Grove!!! More

Great people at Land Rover Willowgrove Mike Smyth Jr, Tom Burton and Kim Dane were truly exceptional. They all went way above and beyond. They made me feel as if I were their only customer, Mike Smyth Jr, Tom Burton and Kim Dane were truly exceptional. They all went way above and beyond. They made me feel as if I were their only customer, better yet they treated me like family More

Great car purchase experience I've never bought a car with such ease and speed. This is the 2nd car purchased from The Great Britons and I have to say they get better, a lot bette I've never bought a car with such ease and speed. This is the 2nd car purchased from The Great Britons and I have to say they get better, a lot better than the first time. Very happy the whole process and the car. Thanks guys More

You cannot go wrong! Probably one of the easiest car buying experience I have had. Bill and Kimberly were great to work with. Bill made my life much easier by doing most Probably one of the easiest car buying experience I have had. Bill and Kimberly were great to work with. Bill made my life much easier by doing most of the grunt work. No pressure selling. Very simple buying experience. If you thinking of purchasing any of the vehicles they offer, then I highly recommend doing business with this dealership. Thank you all! Michael & Christine More