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Jaguar Land Rover Willow Grove
Willow Grove, PA
381 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 381 reviews
August 08, 2014
Bob Nicholls is the man to see! Went to the dealership not knowing what to expect. Hadn't purchased a new car in 13 years. Bob made everything go extremely smooth. He made sure I fu Went to the dealership not knowing what to expect. Hadn't purchased a new car in 13 years. Bob made everything go extremely smooth. He made sure I fully understood all the details of my purchase. Plus my Jaguar XF is beautiful! More
by JJXF
Employees Worked With
Bob Nicholls, Jenna Jones
July 28, 2014
Great buying experience and customer service Bob Nicholls and Tom Burton were great to work with. They kept me updated on the status of my car order, and my new Range Rover Sport came in as promi Bob Nicholls and Tom Burton were great to work with. They kept me updated on the status of my car order, and my new Range Rover Sport came in as promised. I haven't needed service yet, but expect it to be an equally good experience. More
by pmbillock
Employees Worked With
Tom Burton, Bob Nicholls, Jenna Jones
July 26, 2014
OUTSTANDING CUSTOMER SERVICE (THANK YOU BRANDON BEST) Brandon made getting my car serviced easy. He was informative and had everything fixed in a timely manner and with professionalism. He is an honest an Brandon made getting my car serviced easy. He was informative and had everything fixed in a timely manner and with professionalism. He is an honest and hard worker who will assure you that you are in good hands. I will be back in the future whenever my car need servicing. Thank you again, Brandon. More
by mikemcquiston17
Employees Worked With
Bob Snyder, Brandon Best
July 23, 2014
Great place where dreams come true Bill Marshall you are the man. I had a great experience while buying this car with you and the rest of the Jag team. This dealership made me feel like Bill Marshall you are the man. I had a great experience while buying this car with you and the rest of the Jag team. This dealership made me feel like I become part of the Jag family and not just a write off after the purchase. I will return in the near future for my Jag convertible. More
by Jag Man
Employees Worked With
The very sexy Jenna Jones I just wanted to add that. LOL, Bill Marshall, Jenna Jones
July 22, 2014
Still Loyal After All These Years All it takes is a call (or in this case, one email) to Bill Marshall and I know that I am embarking on a fun purchase experience. We have purchased/l All it takes is a call (or in this case, one email) to Bill Marshall and I know that I am embarking on a fun purchase experience. We have purchased/leased a long line of Jaguars from GB, and only one over the years that wasn't from Bill Marshall. Clearly a team: Bob Snyder spent some time with us answering a question that relieved our concern on another vehicle we own, Michael Smyth jumped in to take us on the test drive when Bill was delivering another vehicle to another customer, and Jenna in finance was professional all the way. And, as a bonus, is the Starbucks coffee that flows freely while you are going through the dreaded paperwork process which makes filling out all those forms almost enjoyable. :o) More
by nineways
Employees Worked With
Bill Marshall
July 12, 2014
Be careful! Update Just to be clear - i never acknowledged that the issue arose after i bought the car. Read my description below and read up on the issue - it d Update Just to be clear - i never acknowledged that the issue arose after i bought the car. Read my description below and read up on the issue - it doesn't appear out of the blue. Second, I was offered $1000 to delete this review. I have chosen not to, as I would rather that customers can read this and deal with the issue myself. I cannot under any circumstances recommend that you buy a used car from this place. If you do, please be very, very careful. I bought a 2006 BMW 650i and after a short while I realized that it smoked a lot after idling (like a huge puff of smoke). I took it to a BMW specialist, who told me that it is a known problem with the model and that it involved the valve stem seals, which need to be changed. This is a $4200 job at the specialist and about $7-8000 at BMW. In other words a huge repair on top of what I already paid for a car, that they said had been through a 60 point inspection, which clearly was useless. I thought I was safe, since The Great Britains offered a warranty of the power train. So of course I assumed that the valves would be covered as they are clearly part of the power train. They are not. In fact the warranty they offer is useless. It only covers parts that don’t break. Like the cylinder or pistons. These will never break unless you operate the car without oil in it, in which case the warranty is void anyways. In short the warranty covers none of the parts that will break on your car. I spoke with a shop who also had issues with this warranty company. He agreed that it is not worth the paper it is written on. So, I contacted George Weldon of The Great Britains and told him of the issue. I asked if there was any way The Great Britains would be able to assist me with the repair since they had sold me a defect car. They basically told me: tough luck. There has been absolutely zero assistance or flexibility on their part. I am very disappointed and now I have to pay $4200 for a repair on a car I just bought from them.. So like I said i can not recommend them at all! The fact that they sell a car with a defect shows their incompetence, that their warranty is good for nothing, shows their cynicism and the fact that they are not willing to help out at all after this shows their complete lack of customer service. They give used car sellers a bad name! More
by lexdiamonds
Employees Worked With
George Weldon
July 01, 2014
Great buying experience. Easy buying process and a great vehicle. Mike did a great job and got me the vehicle that I wanted. The Range Rover Sport is fantastic. Easy buying process and a great vehicle. Mike did a great job and got me the vehicle that I wanted. The Range Rover Sport is fantastic. More
by rangeroversport
Employees Worked With
Michael Smyth, Jr, Jenna Jones
June 30, 2014
Terrific Overall Experience Working with Mark Reilly and the Great Britains, in general, has been terrific. My latest purchase of a 2014 F-Type S was my second Jaguar from the G Working with Mark Reilly and the Great Britains, in general, has been terrific. My latest purchase of a 2014 F-Type S was my second Jaguar from the Great Britains and I could not be happier. The whole sales and service experience has been top notch and Mark, in particular, was extremely hopeful. Jenna also was great with the finance pieces and Todd, the sales manager, was very helpful. I look forward to visiting the Great Britains again in a few years when it's time for my next car. More
by ctretina
Employees Worked With
Todd Agostini, Mark Reilly, Jenna Jones
June 30, 2014
Great buying experience!! I had a great experience with Mark. I will continue to refer all of my friends and family that are interested for Jaguar or Land rover to him and the I had a great experience with Mark. I will continue to refer all of my friends and family that are interested for Jaguar or Land rover to him and the dealership. More
by D4422
Employees Worked With
Mark Reilly
June 10, 2014
Great experience (as always) We just recently purchased our 3rd car from Land Rover Willow Grove in 6 years. Mike is great to deal with in sales and the service center is amazing We just recently purchased our 3rd car from Land Rover Willow Grove in 6 years. Mike is great to deal with in sales and the service center is amazing (loaners too). A real family operation, they treat you like family! More
by marklang
Employees Worked With
Michael Smyth, Jr
