Jaguar Land Rover Willow Grove
Willow Grove, PA
Filter Reviews by Keyword
By Type
Showing 381 reviews
Satisfied Customer I just want to say what a pleasure it was working with Bill Marshall on the purchase of my first ever Range Rover. He was the utmost professional. Ste I just want to say what a pleasure it was working with Bill Marshall on the purchase of my first ever Range Rover. He was the utmost professional. Steve Heath Sr. was also great when working with me on my Trade in, and also on a quick service issue I had the day after my purchase. Just an overall great experience and I would definitely recommend Bill and Steve to all my friends and family. More
Awesome sales person! Mike was awesome and very easy to work with. The car is beautiful and they even delivered it early. I woill tell everyone about The Great Britians. Mike was awesome and very easy to work with. The car is beautiful and they even delivered it early. I woill tell everyone about The Great Britians. More
The easiest car buying experience! Mark Reilly was a great help in my first leasing experience. He was very friendly, knowledgeable, and helped me get exactly what I wanted. Great over Mark Reilly was a great help in my first leasing experience. He was very friendly, knowledgeable, and helped me get exactly what I wanted. Great overall experience! More
Excellent service from our salesperson Chris. Buying our XJ Jaguar was an awesome experience. Chris was very knowledgeable and not too pushy. I have always disliked car shopping, but didn't mind Buying our XJ Jaguar was an awesome experience. Chris was very knowledgeable and not too pushy. I have always disliked car shopping, but didn't mind this time at all. More
Great experience at the Great Britains I went in with my Dad just to have a look and wound up meeting Bob! He was so knowledgeable and friendly, we wound up buying a car! I went in with my Dad just to have a look and wound up meeting Bob! He was so knowledgeable and friendly, we wound up buying a car! More
Great experience Bill was a big help in helping me get my perfect Range Rover. He was informative, no pressure and enthusiastic. I highly recommend Bill and the rest o Bill was a big help in helping me get my perfect Range Rover. He was informative, no pressure and enthusiastic. I highly recommend Bill and the rest of the staff. More
THE WORSE CUSTOMER SERVICE AND HEIGHT OF PROFESSIONALISM The service manager that worked at my local Land Rover dealership quit. I own a Range Rover HSE. I was concerned about trustworthiness of the dealersh The service manager that worked at my local Land Rover dealership quit. I own a Range Rover HSE. I was concerned about trustworthiness of the dealership in his absence and causally mentioned my trepidation to a friend. It was recommended to me to take my vehicle to Jaquar Land Rover of Willow Grove. I felt that was quite a distance to travel but after speaking to the service manager Brandon Best several times, I felt it was worth the drive if that would ensure that I was not taken advantage of. As a female I've experienced mechanics trying to take advantage of me and I was willing to go to great lengths to avoid that horrible experience again. Brandon made many representations and assurances to entice me to trust his service department. This dealership and service center turned out to be absolutely FRAUDALENT!! I was assured that if I broght my vehicle from DC to their dealership in PA that they would provide optimal customer service that I could rely on and depend on. They promised it would be woth my time and attention. This dealership has been THE WORST dealership experience EVER!! If there was a way to rate them with a -10 I would. They have been completely unprofessional and masterminds of the bait and switch. They have been indisputably untrustworthy and their personnel lacks even an ounce of veracity. The dealership issued an apology and made an offer to rectify their mistKes, missteps and fraudalent misrepresentations and then breached and reniged on there OWN offer and own words!! I should have expected nothing less considering their egregious deceitful inaugural behavior. Bill Marshall who is in a managerial position had the audacity to say to me to trust his word and the very next day showed how sneaky and untrustworthy he is. Tom Burton intersected a call I made to the owner Michael Smyth. He claimed he was trying to the resolve the matter when in fact he was only wasting my time with his unprofessionaliam instead of respectfully escalating the matter as I requested. I would not recommend this dealership or service center. I'm a lawyer and have decided after working to no avail with the dealership, to explore my legal remedies against them including filing a lawsuit for my damages and out of pocket expenses. If you have any other option to service your vehicle, take it. Take your business where it will be respected and appreciated, fully. They completely tried to take advantage of me. More
a pleasure to do business with My lease experience with Bill Marshall for a 2015 XF was first-rate! I explained my desires and budget and he really went the extra mile to make the My lease experience with Bill Marshall for a 2015 XF was first-rate! I explained my desires and budget and he really went the extra mile to make the deal happen. The entire staff was very welcoming and personable and I would not hesitate to recommend them to family and friends. More
OUTSTANDING SERVICE AND PRODUCT! My wife and I recently stopped by and met with Chris regarding a new car for my wife. She settled on the Jaguar XF. Chris was completely awesome to My wife and I recently stopped by and met with Chris regarding a new car for my wife. She settled on the Jaguar XF. Chris was completely awesome to work with. He listen carefully to our needs. He is very knowledgeable and helped us to get her the car she wanted. I highly recommend Chris. Truly professional and a pleasure to work with! We worked with Todd on the pricing. He worked with us to get us a great deal. Very easy to work with. We're very happy with the outcome! Jenna made the paper work a breeze. Again, very smooth and efficient. A pleasure to work with., As for the car, WOW!!! completely awesome. She loves it! Hopefully I'll get a turn to drive it one of these days. Our overall experience couldn't have been any better. Thank you to all for such great service! More
10 lug nuts The other day I came into Land Rover Willow Grove just to purchase 10 lug nuts for my 2005 jaguar. Shortly upon arrival I was greeted by Stephen, who The other day I came into Land Rover Willow Grove just to purchase 10 lug nuts for my 2005 jaguar. Shortly upon arrival I was greeted by Stephen, who really made me feel comfortable and welcomed. He asked me if I would like a new car and introduced me to Bill, who was very patient, easy going and friendly.. These two guys are exceptional employees and if it weren't for them I probably wouldn't have even considered leasing my vehicle. Thank you guys!! The lady who did my paperwork was very professional, explained everything in detail so that I knew what I was getting into. The lady who collected the money with the warm and caring smile made me feel so welcomed. Thank you ladies!!!!! More