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Jaguar Land Rover Willow Grove

Willow Grove, PA

5.0
381 Reviews

900 South York Rd

Willow Grove, PA

19090

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Showing 381 reviews

November 05, 2014

Satisfied Customer I just want to say what a pleasure it was working with Bill Marshall on the purchase of my first ever Range Rover. He was the utmost professional. Ste More

by kevgreen99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heath, Kimberly Dane, Bill Marshall
November 04, 2014

Awesome sales person! Mike was awesome and very easy to work with. The car is beautiful and they even delivered it early. I woill tell everyone about The Great Britians. More

by socki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Smyth, Jr
November 02, 2014

The easiest car buying experience! Mark Reilly was a great help in my first leasing experience. He was very friendly, knowledgeable, and helped me get exactly what I wanted. Great over More

by jennc.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Reilly
October 30, 2014

Excellent service from our salesperson Chris. Buying our XJ Jaguar was an awesome experience. Chris was very knowledgeable and not too pushy. I have always disliked car shopping, but didn't mind More

by Carol Pliner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Burton, Chris Giuffrida
October 30, 2014

Great experience at the Great Britains I went in with my Dad just to have a look and wound up meeting Bob! He was so knowledgeable and friendly, we wound up buying a car! More

by Anderson.eric
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Nicholls
October 28, 2014

Great experience Bill was a big help in helping me get my perfect Range Rover. He was informative, no pressure and enthusiastic. I highly recommend Bill and the rest o More

by Bkel222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Marshall
October 24, 2014

THE WORSE CUSTOMER SERVICE AND HEIGHT OF PROFESSIONALISM The service manager that worked at my local Land Rover dealership quit. I own a Range Rover HSE. I was concerned about trustworthiness of the dealersh More

by juli.jordan.9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Burton, Bob Snyder, Brandon Best
Nov 07, 2014 -

juli.jordan.9 responded

This dealership is a fraud! They post lies that they tried to amicably settle this matter with me. I never have even spoken nor met Jason who is their rep who responded to my review. Additionally, I did some digging and this dealership has a PLETHORA of blemishes and infractions against it. They referred me to their attorney with an email address at verizon.net who has yet to return any calls to him from me or my legal team and has not once called me on his own accord. Does this sound like a CREDIBLE or REPUTABLE dealership with reasonable actions to a service issue to you? BUYER BEWARE!! Should you have an issue with this dealwrship rather than them resolving the issue with a sense of urgency and respect for your business, they'll just make you an offer, reside it, bounce you around from one "manager" to another, avoid their responsibility and then have the audacity to refer you to an attorney who won't respond to you. Is this how you would want your matter resolved??? If you want the run-around, lies, misrepresentations, poor customer service, substandard care and personnel who will waste your time and be disrespectful, especially to women, then by all means, choose this dealership. If you want a dealeeship and team of experts and professionals who will value your business, purchase, time, energy and hard-earned money then this dealership is not where you should go!!! I truly wish someone had warned me!! This has been a nightmare and for a dealership for luxury vehicles this is an horrendous debacle!!

Nov 12, 2014 -

Jaguar Land Rover Willow Grove responded

Ms. Jordan recap of events: • Ms. Jordan, a friend of 20 years, contacted George Weldon on or around 10/8/14. She explained to George that she was having service issues at her local dealers in Maryland and Virginia. • Approximately on 10/8/2014, Ms. Jordan spoke to Brandon Best, Service Advisor, as George recommended. Ms. Jordan scheduled her appointment for the following week, 10/16/14 at 8:00 AM. • On 10/16/14 at approximately 12:15, Ms. Jordan called Brandon indicating she was running late and is still coming to Willow Grove and will be there as soon as possible but not offering a time. • At approximately 1:00 PM, Brandon Best had an emergency and had to leave work unexpectedly. • Ms. Jordan arrived at approximately 2:15 or 2:30 PM and she was immediately greeted by Steve Jr. Steve shared that Brandon had to leave for an emergency. Ms. Jordan was visibly upset that our service writer had to leave for an emergency. • Ms. Jordan removed herself from the reception area, locked her vehicle in the service lane blocking incoming traffic and continued to sit and wait on our golf cart outside the service drive. • Our most senior service advisor Bob Snyder (over 25 years of experience) offered to assist Ms. Jordan with her vehicle concerns. She requested that additional dealership management personnel assist her. At that time, both Steve Heath Sr. and Bill McFadyen our Service Director aided in assisting Ms. Jordan. Steve Heath Sr. convinced Ms. Jordan to allow us to write up her vehicle and have us evaluate her vehicle in Brandon’s absence due to his emergency. Steve agreed to waive our diagnostic charges. The Repair Order was written at 3:29 PM. • Ms. Jordan was offered a loaner car for use during her service visit. • At approximately 4:15 PM, Bob Snyder called Ms. Jordan and she returned his call quickly. Bob explained the vehicle’s needs and explained the repairs could be completed by 5:15 – 5:30. Ms. Jordan declined the immediate repairs and explained she would return the following morning to have the recommended wiring repair completed. The estimate given was $324.43+tax. She was apparently very happy with her experience at this point. • Ms. Jordan did not return the following morning for her scheduled appointment. • On the morning of 10/17/14 Ms. Jordan called Brandon expressing her disappointment that he was not there when she arrived and began by saying, “what are you guys going to do for me”. Ms. Jordan asked for all senior management and ownership names. Additionally, after Brandon apologized for his absence due to his emergency, she made the following demand from Brandon, “at least give me $100”. During this same conversation, Ms. Jordan became very threatening by saying that she was prepared to call Land Rover of North America and go on Dealer Rater and every review site and post a derogatory comments. At this time she made the statement, “You don’t know how powerful I am as an attorney.” • Between this time and the end of business, Ms. Jordan spoke to both Lynne Rideout and Tom Burton our General Manager. Based on her threats and the major disruption that Ms. Jordan had caused the dealership he decided to offer her $220 hoping that she would forever go away. This was no longer acceptable to Ms. Jordan and the more we tried to satisfy her the greater and more outrageous her demands became. • Bill McFadyen reached out to Ms. Jordan and offered another apology attempting to be nice and courteous and also offered to pay the local dealer directly for the repair we had recommended. Additionally, I explained in detail my rationale highlighting the fact she had made the commitment to come to Phila. two weeks prior. She asked if she could sleep on my offer but she would still move forward in making the appointment locally. I too spoke to the local dealer confirming the payment arrangements for the following Monday, 10/27. • The following day, Ms. Jordan and Bill McFadyen spoke, Ms. Jordan explained she would accept “my offer plus Tom Burton’s $220 offer”. This would be an outlay of over $544 and I explained this was not acceptable. • At this point, we discontinued all communication and sought legal advice. Please note that Ms. Jordan repeatedly threatened to damage the on line reputation of our company if we did not succumb to her unreasonable demands.

October 22, 2014

a pleasure to do business with My lease experience with Bill Marshall for a 2015 XF was first-rate! I explained my desires and budget and he really went the extra mile to make the More

by jhcosta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Dane, Bill Marshall
October 16, 2014

OUTSTANDING SERVICE AND PRODUCT! My wife and I recently stopped by and met with Chris regarding a new car for my wife. She settled on the Jaguar XF. Chris was completely awesome to More

by dwylie9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Agostini, Jenna Jones, Chris Giuffrida
September 29, 2014

10 lug nuts The other day I came into Land Rover Willow Grove just to purchase 10 lug nuts for my 2005 jaguar. Shortly upon arrival I was greeted by Stephen, who More

by diva1972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Marshall, Steve Heath, Jr., Jenna Jones
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