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Jaguar, Land Rover, Volvo Cars of Indianapolis

Indianapolis, IN

4.4
271 Reviews

4620 E 96th St

Indianapolis, IN

46240

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Showing 271 reviews

October 18, 2019

Awesome My salesperson (Andrea) was a complete pleasure to deal with....she was very knowledgeable and took her time with me. Also the finance lady was ver More

by mbirch07
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrea....sales
Oct 21, 2019 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you for the excellent review! Our team works hard to provide the best customer experience. We're glad yours went well! Stop by anytime!

October 10, 2019

Rating of Service of my 2015 Volvo Mary Rynard is my representative for service. Mary is excellent 5 star also. She is very knowledgeable and always able to answer all questions. Th More

by Jean Swarts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Rynard
Oct 10, 2019 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

We appreciate your positive comments regarding our Service Department. We hope we’ve made a friend—and a permanent customer—in you. Thanks for your review, Jean!

September 03, 2019

Quality throughout Had a positive experience with service on a Volvo XC60. Everything explained upfront. Communications at all times. And, positive results. What you More

by Kurt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Rynard
Sep 24, 2019 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you for your kind words. We’ve spent 50 years building our business, and our Service Departments are an essential part of it. Glad you were pleased with us!

August 31, 2019

What more could I ask? I just bought my fifth Vovo from Todd Biberdorf at Tom Wood Volvo in Indianapolis. Through the years, Todd has always worked with us to deliver exactl More

by Jim D Kokomo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Biberdorf
Sep 03, 2019 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you for your business and your kind words Jim. It was our pleasure to help you through the new vehicle process. We’re glad you’re happy with how everything went.

August 16, 2019

Tom Wood Volvo Service Excellent customer service. I really appreciated the professional care and kindness of Steve McGuire! Steve answered all my questions patiently and th More

by VolvoFrida
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve McGuire
Aug 19, 2019 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Auto service is important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thanks.

August 06, 2019

Fantastic Experience The best service that I have ever had in purchasing a car. RT was very professional, friendly, and knowledgeable. The day that we came back in to purc More

by Jfrazier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RT
Aug 19, 2019 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Glad to hear, thank you for your review. We take great care in selecting the pre-owned vehicles we sell. We’re happy we helped find one right for you.

August 01, 2019

Awesome experience! Absolutely love Andrea! She was very informative, understanding and welcomed questions. The experience was very relaxing and the environment was extre More

by Suzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Hager
Aug 01, 2019 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you for your kind words Suzy. We take great care in selecting the pre-owned vehicles we sell. We’re happy we helped find one right for you.

July 19, 2019

Annual maintenance Excellent on time service. I made appointment online which was very easy. I was arrived 30min late due to traffic, but I still got the timely service. More

by JG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Bennett
Jul 19, 2019 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts.

July 09, 2019

They’ll break your car even further!!! After two weeks waiting for a scheduled appointment I finally left my Land Rover LR3 for maintenance. The A/C stopped blowing cold air, but it was sti More

by VitorBasis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy Bennett
Aug 01, 2019 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

I was surprised by your review after shaking my hand and agreeing to terms as you left. That being said we are sorry you feel that way a starter failure is always a surprise that you never prepare for. Thank you for talking with me via phone. -CJ Wahl

Aug 01, 2019 -

VitorBasis responded

What other options did I have besides shaking your hand, paying $600 dollars and praying for another part “not to break” while the car was parked at your dealership? Or should I have just done the opposite and let you tow my car to the impound lot? I took my car there to be fixed, and I left the dealership feeling like I was extorted. By the way, you had also included in your quote that my front wheel bearings were gone and needed to be replaced. Well, guess what, I took it to a real shop and they disassembled them and found out that they are almost brand new. Then I called the dealership from who I bought the car months ago and they confirmed that they had replaced it just prior to selling me the car. I feel like I was completely cheated, and I guarantee you this feeling is not just mine. You should be ashamed to have called me demanding that I raise the stars on my review. I will tell you what, if I was your corporate office I would be thinking much more about raising the standards of Tom Wood’s customer relationship and experience. That is what needs to be raised. I feel sorry for the group owner though that most likely has no clue that such practices are common at his dealerships. In fact, when I went to pick the car I WAS OVERCHARGED ALMOST $100 on my credit card. If I hadn’t noticed and demanded you to cancel the transaction and do it correctly I would have paid even more then we agreed to. If that is called good service and respect for the customer, I will let your corporate office tell you. I honestly hope that it gets to the owner knowledge.

July 02, 2019

Amazing customer service!!! We dealt with RT Woods and he was amazing throughout the entire process. We first looked at Volvo’s about a year ago but didn’t do anything until rece More

by Volvofan123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RT Woods
Jul 15, 2019 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Even after 50 years in the business, we still enjoy it when someone says nice things about us. We hope you’re enjoying your new vehicle, and that we’ll see you again soon.

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