Jaguar, Land Rover, Volvo Cars of Indianapolis

Dan was professional, courteous, and knowledgeable. Got the car in and out quickly in consideration of my time constraints. Great to work with as always. Thanks. the car in and out quickly in consideration of my time constraints. Great to work with as always. Thanks. More

They addressed my issues and treated me fairly. This is the third car I have bought from them. The service has gotten better each time. the third car I have bought from them. The service has gotten better each time. More

First off, Austin is the best salesman I’ve ever met. But it’s a shame the back office ruins that for him and our experience was horrid! A total nightmare in thanks to GM Rick Melendez. We shopped there and it’s a shame the back office ruins that for him and our experience was horrid! A total nightmare in thanks to GM Rick Melendez. We shopped there and test drove a few vehicles a few days ago. My 8 1/2mo pregnant wife (very ready to pop) fell in love with a 2019 Mercedes GLC-300. Price was good. Had a dent in the fender that we were told they could take care of. We didn’t drive the vehicle we wanted to trade in but had pics and all info and vin# payoff and miles. (We live 2hrs away) we were told they would give at least $6000 trade, we agreed on a price and they would fix the dent. We went and did our own financing and got a blank check to pay for it. Came back yesterday and Mr Ricky “Rosè” Melendez decided they will not fix the dent, it is as is. That was the first thing that upset us. Then knowing we were upset, they offered to give us payoff on the trade ($6525) and about 10 minutes later comes over and retracts that offer and says he can only give us $5500 because he saw a spot that wasn’t seen the other day in the pics and yet wouldn’t deduct the price of the Mercedes due to the damage it has. Really unfair business practice after we had drove so far and now we have been misled twice. We were pretty upset. We figured we are here, the baby is due soon, might as well just shell out another $1000 for them being dishonest and move on. The finance guy then inquired how we plan to pay the difference (about $80) and it was directed in a way to assume we couldn’t afford it. We felt pretty profiled and the staff was extremely rude. We head back to financing and the finance guy that seemed very arrogant had filled our check out incorrectly. I told him he wasn’t authorized to fill that check out. He said he had been doing this for 14 years, he knows what he is doing. But then said if we want the car, we must sign the check (for the wrong amount) plus leave our $5000 down payment check signed and drive back with a new check the next day. All because of their mistake. We made the choice to walk and told them how dissatisfied we were with the countless mistakes and not one apology. Never once did they own their mistakes or make us feel welcome or even make us feel like we were being treated fairly. It’s amazing how horrible a paying customer can be treated in an establishment that is supposed to be top notch. Disappointed is an understatement. Tom Wood Jaguar Land Rover Volvo More

Excellent service and dealership. I wouldn’t trust anyone else when buying a Range Rover. The selection, buying process, and people were great to deal with. else when buying a Range Rover. The selection, buying process, and people were great to deal with. More

They provided friendly service with quality results. Also fast and efficient with my time and my information. Excellent summary of the diagnosis was the key. Also fast and efficient with my time and my information. Excellent summary of the diagnosis was the key. More

RT was a pleasure to work with! He listened to my needs and helped me get into the best car for my budget. The finance department was also wonderful and friendly, courteous service! and helped me get into the best car for my budget. The finance department was also wonderful and friendly, courteous service! More

Took car in for front braking glitch and for 10,000 mi servicing. I could not have been more pleased with the overall experience. All whom I met were courteous, pleasant, and professional. The work was do servicing. I could not have been more pleased with the overall experience. All whom I met were courteous, pleasant, and professional. The work was done well and in a timely fashion. I also appreciated the loaner car as well as the car wash upon pickup. Well done! More

Jaguar service Service was right on time and my technician was very courteous and kept me informed as to progress and what was done on my car. Service was right on time and my technician was very courteous and kept me informed as to progress and what was done on my car. More

Attentive and first class quality service provided by Dan and Steve. I have used them for over 12 years and the they are consistantly good. and Steve. I have used them for over 12 years and the they are consistantly good. More

Great Service I took my vehicle in for regular maintenance and waited while it was performed. The waiting area had plenty of amenities and the work was performed in I took my vehicle in for regular maintenance and waited while it was performed. The waiting area had plenty of amenities and the work was performed in a timely manner. More