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Jaguar, Land Rover, Volvo Cars of Indianapolis

Indianapolis, IN

4.4
271 Reviews

4620 E 96th St

Indianapolis, IN

46240

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Showing 271 reviews

December 30, 2020

orst experience I have ever had at a dealership. I had planned to buy either a Jaguar or Land Rover - that is until I met Andrea and Sammy two of the Sales associates. They were condescending and arrogant More

by Will OBrien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sammy, Andrea
December 15, 2020

I felt like they didn't do enough because I went to another shop and they fix my issue , very detailed in diagnostic overall not satisfied More

by NII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Walker
September 08, 2020

Excellent service and nice waiting area. Friendly service from the service agent Angie. My appointment was the first of the day at 8:00am and she was ready on time. More

by ronvanleer53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angie
Sep 09, 2020 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Hi Ron, thank you for stopping by to review Tom Wood Auto -- Jaguar Land Rover Volvo! I am glad to hear that Angie took such great care of you during your recent service visit!

August 20, 2020

I had scheduled my appointment for a 30k check up, which supposedly went routinely, but the car was returned with the check engine light on, which I had asked them to review. So I tried to use the Volvo val More

by Susan
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy Bennett
Aug 20, 2020 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Hi Susan - I apologize for the lack of communication on our part. I assure you we work hard to deliver a five-star experience for all of our customers, and I would love the chance to make this right. Unfortunately, without your last name I won't be able to find your contact information. Would you please give me a call so I can better understand what went wrong here? Thank you, Joe Shore - Jaguar Land Rover Volvo Director - 317-848-1104

August 18, 2020

Tom Wood Land Rover is great. Purchased a 2020 Range Rover and everyone at the dealership was very courteous, all wore masks, and overall it was a very good experience. James was a delight to deal with. More

by Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Kenjorski
Aug 18, 2020 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

We truly value our customers and it means a lot to hear this came through during your recent purchasing experience. Thank you so much for rating Tom Wood Auto -- Jaguar Land Rover Volvo five stars and giving a shout out to James! We hope that you're enjoying your 2020 Range Rover. See you next time!

July 22, 2020

Great service and everyone was wearing masks and distancing. Tom Wood is a wonderful Volvo dealership and really takes good care of their customers. Both sales and service is excellent. More

by gemcgg
Recommend Dealer
Yes
Employees Worked With
Molly Kennedy, Richard Melendez, Randy Bennett
Jul 22, 2020 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you for the review! Customer safety and comfort is our number one priority here at Tom Wood Auto -- Jaguar Land Rover Volvo, and we are proud that we lived up to our values. We look forward to your next visit!

July 10, 2020

Efficient,Knowledgeable and Patient ! Tom Wood Volvo is a very clean comfortable showroom. We purchased a 2007 Volvo C70 that we ordered and still enjoy. Our salesman, Jake Baker was a p More

by jc2irish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Baker, Sales
Jul 10, 2020 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you for the review! We couldn't be happier to hear that Jake provided the excellent service we pride ourselves on at Tom Wood Auto -- Jaguar Land Rover Volvo. We hope that you continue to enjoy your 2020 Volvo XC60!

July 08, 2020

This service was really good. They called to let me know they were coming to pick up my car and to drop it off. They were timely. I have had times when they didn't contact me or return my car but they impro More

by Dlsmith1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dont know name of guy who delivered ar but he was good., Randy Bennett
Jul 09, 2020 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you for allowing us another chance to impress you! We are happy to hear that you received communicative, timely service from our team. We hope to work with you again at Tom Wood Auto -- Jaguar Land Rover Volvo!

July 03, 2020

My service rep, Mary, is the Mega Wonder Woman of Tom Wood Volvo / Corp. We are ready to buy Volvo #4. Bonus and Pay Raise. Thx TW Volvo. More

by Admdbm
Recommend Dealer
Yes
Employees Worked With
Mary.
Jul 06, 2020 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

It's our pleasure to assist you! Thank you so much for stopping by to share this wonderful feedback about Mary. We look forward to assisting you with your future auto servicing and purchasing needs! - Tom Wood Auto -- Jaguar Land Rover Volvo team

June 24, 2020

I brought my vehicle in for routine maintenance. Technician very prompt in greeting me, friendly and the service was completed in the time he said. More

by tlgrneyes258
Recommend Dealer
Yes
Employees Worked With
Randy Bennett
Jun 25, 2020 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you for taking the time to review Tom Wood Auto -- Jaguar Land Rover Volvo. I am glad to hear that your service visit was such a seamless experience! See you next time.

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