Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jaguar, Land Rover, Volvo Cars of Indianapolis
Indianapolis, IN
275 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 275 reviews
April 01, 2021
The sales person was really sweet and respectful to me prior to the Sale. The day they delivered the car dnd we had a chance to check it out, we found damage, and took pics and forwarded it to him. He st prior to the Sale. The day they delivered the car dnd we had a chance to check it out, we found damage, and took pics and forwarded it to him. He stated that he knew for a fact that there was no damage on the car prior to us receiving it a few hours later. He wasn’t very nice about the way he worded it either. It was very obvious that he was saying we did something to the car right after we got it. Even though he had the Pictures of the damage More
by Yvonne
Employees Worked With
James, Joe Edwards
March 26, 2021
Can’t say I had a good experiences this visit. Dropped it off on Wednesday and didn’t get it back till Saturday. They replaced two pieces of trim and repaired a seat belt. No communication from my service ad off on Wednesday and didn’t get it back till Saturday. They replaced two pieces of trim and repaired a seat belt. No communication from my service advisor until I called him. They indicated they are understaffed. It’s regrettable their phone system is undermanned as well. More
by Steve M
Employees Worked With
Joe
January 26, 2021
I keep going back because of Mary in the service department. She is always extremely responsive, helpful, upbeat, and honest. As long as Mary is there I’ll keep coming back! department. She is always extremely responsive, helpful, upbeat, and honest. As long as Mary is there I’ll keep coming back! More
by ardillo
Employees Worked With
Mary
January 01, 2021
Excellent experience purchasing a certified used car. Salesperson did a great job explaining the different control functions. Very good overall purchase. Highly recommend salesperson Raina. Salesperson did a great job explaining the different control functions. Very good overall purchase. Highly recommend salesperson Raina. More
by VIndy13
Employees Worked With
Raina Billington
December 30, 2020
orst experience I have ever had at a dealership. I had planned to buy either a Jaguar or Land Rover - that is until I met Andrea and Sammy two of the Sales associates. They were condescending and arrogant planned to buy either a Jaguar or Land Rover - that is until I met Andrea and Sammy two of the Sales associates. They were condescending and arrogant. It always drives me crazy when the sales associates of a luxury brand begin to think they are better than the customers. Like somehow the luxury brand has rubbed off on them and they are now luxury sales associates. I then went to Acura where I was treated respectfully. I was taught in high school economics that buying something is an “economic vote.” Well I vote “no” for this dealership and yes for Acura. More
by Will OBrien
Employees Worked With
Sammy, Andrea
September 08, 2020
Excellent service and nice waiting area. Friendly service from the service agent Angie. My appointment was the first of the day at 8:00am and she was ready on time. service from the service agent Angie. My appointment was the first of the day at 8:00am and she was ready on time. More
by ronvanleer53
Employees Worked With
Angie
August 20, 2020
I had scheduled my appointment for a 30k check up, which supposedly went routinely, but the car was returned with the check engine light on, which I had asked them to review. So I tried to use the Volvo val supposedly went routinely, but the car was returned with the check engine light on, which I had asked them to review. So I tried to use the Volvo valet to schedule another pick up for the following Wednesday. I left a message also with the service department, to let them know that the light had appeared again as the reason for my appointment. The 8 to 9 a.m. time slot came and went, so I called the service department around 9 to see why no one had shown up to pick up my car. I was forwarded to another voicemail, where I left a message with the service department. I received no follow-up call and no one showed up to pick up my car. Maybe this review will get their attention. As I didn't speak with anyone directly other than the receptionist, I do not want to call out one particular person in this review, but the rating system is forcing me to choose. More
by Susan
Employees Worked With
Randy Bennett
August 18, 2020
Tom Wood Land Rover is great. Purchased a 2020 Range Rover and everyone at the dealership was very courteous, all wore masks, and overall it was a very good experience. James was a delight to deal with. Rover and everyone at the dealership was very courteous, all wore masks, and overall it was a very good experience. James was a delight to deal with. Never any pressure and really seemed to care about me the customer. More
by Customer
Employees Worked With
James Kenjorski
July 22, 2020
Great service and everyone was wearing masks and distancing. Tom Wood is a wonderful Volvo dealership and really takes good care of their customers. Both sales and service is excellent. distancing. Tom Wood is a wonderful Volvo dealership and really takes good care of their customers. Both sales and service is excellent. More
by gemcgg
Employees Worked With
Molly Kennedy, Richard Melendez, Randy Bennett
