Jaguar, Land Rover, Volvo Cars of Indianapolis

There customer service is excellent!!! They go over and beyond to take care of you. beyond to take care of you. More

Quick service, costs within estaminets, knowledge staff, good follow up on repairs and progress, x x x x x c x x x x x good follow up on repairs and progress, x x x x x c x x x x x More

The technician updated software to computer to program key fob not sure if they knew to reset the throttle position sensor with any software update to the computer key fob not sure if they knew to reset the throttle position sensor with any software update to the computer More

No fuss, no bother, everything done as stated and on time. What more can I say - just more words to bring the total to twenty - five time. What more can I say - just more words to bring the total to twenty - five More

Ted was great (as always)! Very attentive, pleasant, responsive, and helpful. He’s a great guy, as long as he’s around I will come back! responsive, and helpful. He’s a great guy, as long as he’s around I will come back! More

I was having several issues with my 2019 Velar since I had gotten it over a year and a half ago. I reached out to Daniel the sales manager about my issues and set up an appointment. They were able to get had gotten it over a year and a half ago. I reached out to Daniel the sales manager about my issues and set up an appointment. They were able to get me out of my old car and into a new 2021 Velar. I went in very frustrated and left extremely happy. They went above and beyond to accommodate my needs and make sure I left happy. Highly recommend Tom Wood Land Rover! More

Steve Petry kept me informed step-by-step and get a shake down on my XK8 and expose a few issues which were remediated. Steve is exceptional and his expertise and knowledge down on my XK8 and expose a few issues which were remediated. Steve is exceptional and his expertise and knowledge More

This dealership was truly amazing and I don’t just say these words lightly but from experience. I work in the customer service industry myself and The Tom Wood Group was extremely helpful kind, understand these words lightly but from experience. I work in the customer service industry myself and The Tom Wood Group was extremely helpful kind, understanding, informational and they got me in my dream car very soon. The process was less then 30mins. One thing I must note and I’m so thankful for is they didn’t Badger me or call me every day. This dealership sent me one email containing the car information I was interested in and one Courtesy call. They left the ball in my court, I recommend this dealership so much. I also recommend Sami she was exceptional in making my transition so smooth and accommodating. 100% excellent customer service This is the place for you if your looking for a great car and excellent service! More

I had a wonderful experience purchasing my Ranger Rover Velar last year (Thanks, Ben!). However, all the good feels are gone following my experience with the service department. I brought my Velar in for Velar last year (Thanks, Ben!). However, all the good feels are gone following my experience with the service department. I brought my Velar in for a seat repair (my doing) and to have all fluids checked and recalls addressed. I received a call back two days later saying they would be able to repair the seat the following day. After not hearing back from them 8 days later, I left a voicemail. I followed this voicemail up with an other the following day. Finally, two days later, I received a return call saying would be finished in two days. However, by the end of the week, I hadn't heard anything. I left a voicemail, and followed up with another voicemail the next day. Still no return call. Finally, the following Monday, I receive a call that my car is ready. I pick up the car - FILTHY - told that washer was down. OK. Then I start the car (after service rep drove the car) and the windshield wiper fluid is on. Who knows what else they didn't check/do??? I addressed the lack of returned calls and was told they were short-staffed. How much time does it take to return a call? I asked to speak with Service Manager, Joe Shore, who asked me what he wanted me to do - I told him it was up to him. He offered to have car detailed, for which I waited an hour. They didn't detail the back of the car. The attention to detail and level of communication is LESS than one would expect when purchasing a car at this price point, and doesn't even rise to the level anyone should expect in any situation! Return the phone calls. Pay attention to details. Do what you say you are going to do. I really don't think I'm asking too much. More