Jaguar, Land Rover, Volvo Cars of Indianapolis
Indianapolis, IN
Filter Reviews by Keyword
By Type
Showing 271 reviews
If I could give negative stars I would. To sum it up I signed for a car and they sold it without telling me. I put down a $1000 deposit on a Thursday, which they told me would ensure I woul To sum it up I signed for a car and they sold it without telling me. I put down a $1000 deposit on a Thursday, which they told me would ensure I would get the car. I was planning to come in Monday to get it after my loan went through. On Saturday they text me telling me I needed to come in that day because 2 other people wanted to buy the car. I let them know I was out of town and could not, plus I reminded them they told me that deposit ensures the car is mine. They said okay, Monday it is. Monday comes and I text to let them know I’ll be there and they tell me they sold the car. I’m not even sure if what they did was legal since I signed an agreement that I was purchasing the car and had money down. Then they took 3 days to finally get me my $1000 back. I highly recommend you stay far away from Tom wood. More
Polite. Easy, quick to arrange appointment. On time. Nice space to wait. Shorter wait time than expected. Clean. Easy, quick to arrange appointment. On time. Nice space to wait. Shorter wait time than expected. Clean. More
Could not have been happier with how my experience went at Tom Wood. We got to Indianapolis after a 3 hour drive only to find my A/C was inoperable. Being an 86° day, it was going to be a MUCH longer driv at Tom Wood. We got to Indianapolis after a 3 hour drive only to find my A/C was inoperable. Being an 86° day, it was going to be a MUCH longer drive back home, I decided to stop in and see if they could squeeze us into their busy schedule. Thankfully they were able to not only able to find the problem (faulty low side hose), but also replaced it, and got my air conditioning blowing good as new. The facilities were excellent, staff was accomodating, and the experience as a whole was excellent. More
Able to get convenient appt. Was greeted on arrival. Follow up question was answered although I still believe the change should be accommodated by Volvo. Should be able to set t Was greeted on arrival. Follow up question was answered although I still believe the change should be accommodated by Volvo. Should be able to set the default option for the start/stop. Received nice loaner vehicle. Service was performed in a timely manner same day. More
This time I had my Volvo XC-60 battery and timing belt change after my car died in the gas station. I had a comprehensive checkup in the last December and was told everything was good. In addition, it was change after my car died in the gas station. I had a comprehensive checkup in the last December and was told everything was good. In addition, it was charged total over $1700, while the online estimate within $450 - 950。 More
Excellent and courteous service, quick in-and-out. Facilities are sparkling clean with GOOD free coffee and snacks. If you ask, they sometimes have a spare office where remote workers can camp/be pr Facilities are sparkling clean with GOOD free coffee and snacks. If you ask, they sometimes have a spare office where remote workers can camp/be productive while waiting. Work came out as estimated and completed sooner than estimated. All good! More