Jaguar, Land Rover, Volvo Cars of Indianapolis

Service at Tom Wood Volvo was superb! I needed a tire repair on my 2022 XC60. Called Service Department, thinking it might be 2-3 days before I could get an appointment. They got me an ap I needed a tire repair on my 2022 XC60. Called Service Department, thinking it might be 2-3 days before I could get an appointment. They got me an appointment within an hour of my call. Upon arrival, Tammy Greeson in Service got my into service department immediately. Later, she came back to report the tire needed to be replaced because the puncture could not be repaired. I told her I had a meeting in 45 minutes, so I wasn't sure I could wait and would have to get a taxi. She said the repair fellow worked quickly and she would see to it that I would be able to make it to my meeting. 20 minutes later, the car is done and I am on my way to the 3 pm meeting. Tammy is the BEST! She has handled my service appointments several times, and always does an excellent job! Thank you, Tammy! You deserve all 10s! More

I was Helped by Waldir, who was super helpful. I actually ended up getting a different car. But he was very professional and super helpful. I actually ended up getting a different car. But he was very professional and super helpful. More

Jerry is service was exceptional. He kept me updated and notified me when my Volvo was completed. I highly recommend Jerry and his customer service. He kept me updated and notified me when my Volvo was completed. I highly recommend Jerry and his customer service. More

Cost of 80,000 moles way to much ii I I I I I I i More

If I could give negative stars I would. To sum it up I signed for a car and they sold it without telling me. I put down a $1000 deposit on a Thursday, which they told me would ensure I woul To sum it up I signed for a car and they sold it without telling me. I put down a $1000 deposit on a Thursday, which they told me would ensure I would get the car. I was planning to come in Monday to get it after my loan went through. On Saturday they text me telling me I needed to come in that day because 2 other people wanted to buy the car. I let them know I was out of town and could not, plus I reminded them they told me that deposit ensures the car is mine. They said okay, Monday it is. Monday comes and I text to let them know I’ll be there and they tell me they sold the car. I’m not even sure if what they did was legal since I signed an agreement that I was purchasing the car and had money down. Then they took 3 days to finally get me my $1000 back. I highly recommend you stay far away from Tom wood. More

Jerry was wonderful when I brought in my vehicle for service. Made it as easy as possible service. Made it as easy as possible More

Efficient and courteous service as it has been for years. Jerry did an excellent job. We Jerry did an excellent job. We More

Polite. Easy, quick to arrange appointment. On time. Nice space to wait. Shorter wait time than expected. Clean. Easy, quick to arrange appointment. On time. Nice space to wait. Shorter wait time than expected. Clean. More

Could not have been happier with how my experience went at Tom Wood. We got to Indianapolis after a 3 hour drive only to find my A/C was inoperable. Being an 86° day, it was going to be a MUCH longer driv at Tom Wood. We got to Indianapolis after a 3 hour drive only to find my A/C was inoperable. Being an 86° day, it was going to be a MUCH longer drive back home, I decided to stop in and see if they could squeeze us into their busy schedule. Thankfully they were able to not only able to find the problem (faulty low side hose), but also replaced it, and got my air conditioning blowing good as new. The facilities were excellent, staff was accomodating, and the experience as a whole was excellent. More