Jaguar, Land Rover, Volvo Cars of Indianapolis

Tom Wood knows Volvos. This team of experts performed an independent assessment of my Volvo after my engine was destroyed by a general auto service place performing an oil change. They did a detailed inspe independent assessment of my Volvo after my engine was destroyed by a general auto service place performing an oil change. They did a detailed inspection of my car, took pictures of problem areas, and explained the issues to me in layman’s terms (they were incredibly patient with me because I know nothing about cars!). The evidence showed that my engine was destroyed due to oil starvation. I confronted the general service place with this information and they told me I would have to take them to court. I was a little lady representing myself against a big corporate attorney and I won the case. There is no way I could have done this without the expertise and willingness of the Tom Wood team to go above and beyond in helping me out. I owned my Volvo for 10 years and have always taken my car to the dealer for service—this one time I decided it wouldn’t hurt to take it to a place that was closer to my house. Learn from my mistake and take your Volvo to Tom Wood—they do things right. More

My low tire pressure light came on unexpectedly. I stopped by Tom Wood Volvo without an appointment. Mary and Tim worked me in very graciously even though it was a busy Monday after a period of bad wi stopped by Tom Wood Volvo without an appointment. Mary and Tim worked me in very graciously even though it was a busy Monday after a period of bad winter weather. I got the kind of personal service I always get there. They got me back on the road in a reasonable timeframe feeling secure again. More

Excellent salesmanship as well as listening skills..... Helped me to make my decision --- wonderful job! Salesman made an effort to get all the information I would need to make my choice. Helped me to make my decision --- wonderful job! Salesman made an effort to get all the information I would need to make my choice. More

All went well. A little expensive but everything on a Jaguar is expensive. The only issue is I had them check the wipers and they still don't work in the slowest speed. And I am very upset you are forc Jaguar is expensive. The only issue is I had them check the wipers and they still don't work in the slowest speed. And I am very upset you are forcing me to open an account!!!!! More

Things went smoothly. I worked online in waiting room as car was serviced for me right there. No issues, all good, and appreciated the relatively quick turn around time. And had it been a bigger, longer a car was serviced for me right there. No issues, all good, and appreciated the relatively quick turn around time. And had it been a bigger, longer appt they had a loaner car for me if needed, so really great to have that back up too. Good work! More

My Volvo has been service at Tom Wood by Matt for 14 years. I have never had to return a second time for the same problem. Matt has been kind, courteous and accomadating to my schedule. He is a great years. I have never had to return a second time for the same problem. Matt has been kind, courteous and accomadating to my schedule. He is a great diagnostician and the service staff have been exemplary with keeping my vehicle maintained, safe and reliable. I will stay with Volvo because of the great atmosphere, mechanics, and Service Advisor at Tom Wood. More

Tom Wood Land Rover is the worst service I've ever seen. I did buy a land rover and I wanted to have them(tom wood) inspect the car before I make my final purchase. So, the service guy told me that we(servi I did buy a land rover and I wanted to have them(tom wood) inspect the car before I make my final purchase. So, the service guy told me that we(service) should perform 150 points inspection which would cost me $150. I agreed to pay and have them check my car. At the end of that day the service guy told me that my car is in great condition and he will mail me the inspection sheet, then he gave me the green light to buy the car. As of to day, I did not receive the inspection sheet and I had to go back to the service for engine problem. When I asked for my inspection sheet. The service guy told me that he forgot to make one. I will never go back to this place again. More

We recently purchased a 2002 Volvo V70 XC in immaculate condition. Our salesman, Paul Bennett, was wonderful and made the process so much more pleasant than we expected. Thanks to him we had an enjoyable t condition. Our salesman, Paul Bennett, was wonderful and made the process so much more pleasant than we expected. Thanks to him we had an enjoyable test drive, easy negotiating experience, and flawless receipt of the car. The sales manager (or whomever it is behind the curtain who makes the deal decisions) was flexible. The business manager (or whomever it is that does the sale paperwork) was friendly and helpful. Chad in parts/service even matched a price I found online for some accessories. We are very happy with the car and the experience. NOTE: I am giving an overall 4 stars instead of 5 for two reasons. #1, We visited the dealership twice before we purchased the car and both times we had to ask the receptionist for a salesman's help while several salesmen stood around watching us check out the car. Maybe there's a different process at Tom Wood than in other dealerships I've visited but I am used to salesman greeting potential customers who are clearly interested in purchasing a car. I interpreted this to mean that we didn't look moneyed enough to take seriously. #2, The first salesman (NOT Paul) who rode with us did not make us look forward to returning for another drive. Nothing awful, we just didn't click with him and expected a dreadful purchasing experience. Thankfully we met Paul and all was well. More

My experience with Tom Wood, and especially with Paul Bennett, was a great one. Car buying was actually a fun experience! Paul was very generous with his time and worked with me to make sure I got the ca Bennett, was a great one. Car buying was actually a fun experience! Paul was very generous with his time and worked with me to make sure I got the car I wanted and that was right for me. Cars are obviously expensive but I feel like I got a good and fair deal. I will definitely return to Tom Wood when it's time to buy my next car. More

I took my car (2005 Volvo V50) for 30,000 miles maintainance service. I asked to iniclude tire rotation, as front tires showed more wear than rear tires. The car also had a missing wheel nut, which maintainance service. I asked to iniclude tire rotation, as front tires showed more wear than rear tires. The car also had a missing wheel nut, which I forgot to mention to a manager but had no doubt they will find out and put a new nut on it during the tire and brake inspections. After the service charging about $300, the car was returned to me without tire rotation, still leaving the wheel nut missing. The manager explanined that front tires had more threads than rear tires, which I disagree and don't think he even looked at the tires. The manager also mentioned that leaving the wheel nut missing is a minor mistake. Finally, the inpsection report card he gave me showed "2004 S40" for the year and car model, which is not my car. What kind of servie quality is that? This poor quality of service is hard to find even at local cheap mechanic shops. More