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Jaguar, Land Rover, Volvo Cars of Indianapolis

Indianapolis, IN

4.2
273 Reviews

4620 E 96th St

Indianapolis, IN

46240

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Showing 273 reviews

April 05, 2017

2004 XJ8 Repair of Heating system Tom Wood Jaguar went above and beyond in repairing the heating system on my 2004 XJ8 which I purchased from the Dealership in Sept of 2007. The hea More

by Stephen Baranyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kan Klingler, Steve Petry, Randy Bennett, Steve Kern
Apr 06, 2017 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you so much for sharing your experience, Stephen! We're glad our team was able to work together to get your XJ8 back on the road for you!

February 16, 2017

Exceptional Service Experience. 7 Years and counting Exceptional service experience. For over 7 years, I have felt listened to and taken care of by Mary, Matthew and Service Director Randy. Dedicated, pr More

by Arlon Bayliss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Rynard, Matthew Benn, Randy Bennett
Feb 17, 2017 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

That's wonderful to hear, Arlon! Thanks so much for sharing!

August 01, 2016

Customer Service? I'm not sure if they've been bought by ComCast or AT&T -- maybe they just learned customer service from those businesses. I live over an our away fro More

by DrPhil1963
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
A female service scheduler
Aug 22, 2016 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

We're very sorry to hear that the scheduling of your service visit was so complicated, DrPhil. We are constantly assessing our guest relations processes, both in person and via phone. We appreciate you taking the time to share your feedback, and we will consider it during our next review.

January 18, 2016

$111 for recall service My daughter took her Volvo in for a recall on the seat heater. It didn't work. We brought it back and Wood said it would cost $111 to figure out why More

by FunPreach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Dilierto
Jan 19, 2016 -

FunPreach responded

Called Volvo and dealer again. Dealership said they are not responsible to check recalls done to see if they work or not. They were not responsible for other wiring to the seat heater and would have to charge the $111 to see what might be wrong. Still should have been told on the phone before taking the trouble to bring the car in and then find out. Disappointing.

August 24, 2015

Unethical What is bad business....bad business is when a salesman promises you a car and sells it to someone else as you walk in the door. We will never recomm More

by angrysister
Recommend Dealer
No
Employees Worked With
John, ?
October 20, 2014

Vehicle sold out from under me I have been looking for the right. SUV for my family and after seeing a used Volvo XC90 listed for sale I immediately drove to the dealership to look More

by Lor109
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Bartosiak
June 27, 2014

Bought car, paid cash, refuse to give title I bought a new car. Paid cash. They will not deliver a clear title. This is a new car. They are requiring a person to KEEP the car for twelve mon More

by Lambolover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Kern
May 19, 2014

Be very cautious when shopping at this dealership. I test drove a vehicle. It had some issues (which leads one to wonder how it made it past the 140 point inspectio More

by toni1357
Customer Service
Recommend Dealer
No
Employees Worked With
Bruce Copenhaver
January 22, 2014

Tom Wood knows Volvos. This team of experts performed an independent assessment of my Volvo after my engine was destroyed by a general auto service place performing an oil change. They did a detailed inspe More

by 40516
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kern, Bill Demaree, Rick Andes
January 17, 2014

My low tire pressure light came on unexpectedly. I stopped by Tom Wood Volvo without an appointment. Mary and Tim worked me in very graciously even though it was a busy Monday after a period of bad wi More

by Lumbee41051
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Rynard and Tim