Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jaguar, Land Rover, Volvo Cars of Indianapolis
Indianapolis, IN
275 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 275 reviews
May 02, 2017
Service I purchased a 2013 Ranger Rover Evoque from another dealership. I needed a replacement key and had it replaced at Tom Wood. Good experience overall. I purchased a 2013 Ranger Rover Evoque from another dealership. I needed a replacement key and had it replaced at Tom Wood. Good experience overall. More
by cdburris728
Employees Worked With
Rob
April 11, 2017
No attempt to serve the customer This is the only Land Rover dealership in Indy, and they behave that way. They act like they are doing you a favor by selling you a car. We placed an This is the only Land Rover dealership in Indy, and they behave that way. They act like they are doing you a favor by selling you a car. We placed an order for a Range Rover which they screwed up, resulting in a several month delay. No apology given. When we eventually took delivery, the sales person promised to send an email with an app needed to set up certain features on the car. He didn't send it timely, requiring several follow-ups before he sent the email. More
by Steve
Employees Worked With
Ted
April 05, 2017
2004 XJ8 Repair of Heating system Tom Wood Jaguar went above and beyond in repairing the heating system on my 2004 XJ8 which I purchased from the Dealership in Sept of 2007. The hea Tom Wood Jaguar went above and beyond in repairing the heating system on my 2004 XJ8 which I purchased from the Dealership in Sept of 2007. The heating system had apparently been damaged in an unreported accident and I failed to bring the problem to the attention of the dealer as I stored the vehicle during the winter and thus was not particularly inconvenienced by the problem. I brought the vehicle in for repair in December of 2016 because I had decided to use the vehicle during the winter months. As it turned out the damage was much more significant than I had appreciated resulting in a very expensive repair. Tom Wood Jaguar assigned Steve Petry to the task and he fully restored the system to original performance. And Tom Wood Jaguar was very accommodating on the associated cost of the repairs. I am more than satisfied with the total experience and will always recommend Tom Wood Jaguar to all of my friends. Steve Baranyk More
by Stephen Baranyk
Employees Worked With
Kan Klingler, Steve Petry, Randy Bennett, Steve Kern
February 16, 2017
Exceptional Service Experience. 7 Years and counting Exceptional service experience. For over 7 years, I have felt listened to and taken care of by Mary, Matthew and Service Director Randy. Dedicated, pr Exceptional service experience. For over 7 years, I have felt listened to and taken care of by Mary, Matthew and Service Director Randy. Dedicated, professional and personable, they consistently go the extra mile to provide a great customer experience. More
by Arlon Bayliss
Employees Worked With
Mary Rynard, Matthew Benn, Randy Bennett
August 01, 2016
Customer Service? I'm not sure if they've been bought by ComCast or AT&T -- maybe they just learned customer service from those businesses. I live over an our away fro I'm not sure if they've been bought by ComCast or AT&T -- maybe they just learned customer service from those businesses. I live over an our away from the dealership, so it is not convenient to go there for service, though it is sometimes necessary. Using the "Contact Us" email on their website, I recently emailed the service department to ask about the time required for the needed repair, the availability of alternate transportation, and an estimate of the cost. After more than a week with no response, I called the service department. The girl who took the call couldn't answer any of my questions but was pretty adament that I would need to make two trips -- one for anassessment of the work to be done and one for the actual repair. I asked that she transfer me to someone who could answer my questions, They were all busy, so she took my questions and phone number and promised that someone would call me back in a few minutes. That was four hours ago. Why do I think I won't get any call? Why am I not surprised? More
by DrPhil1963
Employees Worked With
A female service scheduler
January 18, 2016
$111 for recall service My daughter took her Volvo in for a recall on the seat heater. It didn't work. We brought it back and Wood said it would cost $111 to figure out why My daughter took her Volvo in for a recall on the seat heater. It didn't work. We brought it back and Wood said it would cost $111 to figure out why it didn't work. Waste of time getting up for an 8:00 apt. in 1º weather. Should have told us all that on the phone before they scheduled it. $111 to figure out why their service on a recall didn't work? Very low class. Not what you expect from a Volvo dealer. Or any dealer. More
by FunPreach
Employees Worked With
Steve Dilierto
August 24, 2015
Unethical What is bad business....bad business is when a salesman promises you a car and sells it to someone else as you walk in the door. We will never recomm What is bad business....bad business is when a salesman promises you a car and sells it to someone else as you walk in the door. We will never recommend your dealership. Shame on you. More
by angrysister
Employees Worked With
John, ?
October 20, 2014
Vehicle sold out from under me I have been looking for the right. SUV for my family and after seeing a used Volvo XC90 listed for sale I immediately drove to the dealership to look I have been looking for the right. SUV for my family and after seeing a used Volvo XC90 listed for sale I immediately drove to the dealership to look at the car. I was shown the outside if the car but the salesperson said we could drive it because it hadn't been through service yet. He explained that he would call me and let me take it for a drive when it was ready. The vehicle was exactly what I was looking for but was listed $2,000 over its fair market value. I didn't want to make an offer without driving it so I waited. The next day after thinking it through I decided to call and put a $500 dollar down payment on the car so that it wouldn't get sold out from under me. Several days later the salesperson called to let me know it wasn't completely done but that we could drive it. While driving and inspecting the car I found some small issues and the salesperson explained that they might be able to take care of them. I offered a fair dollar amount for the vehicle and was told they couldn't sell it for that amount because of the money they had put into it. After some haggling the salesperson said he would talk to his manager the next day and let me know if they could do any better. He called me back the next day(Saturday) with an offer, and I asked if I could mull it over till Monday.(dealership closed Sunday) I spoke with him Monday morning and accepted his offer and asked for a total so that I could bring a check for the car. He stated he would call me right back. Several hours later he called to tell me that the car was sold to another party! What was the point in putting the money down? I'm guessing the other party was willing to pay more for the car so they sold it to them. He apologized and stated that he was frustrated by the situation as well. He then sent me an email with a refund notice for my $500 and stated again how sorry he was. I'm not sure what I could have done differently other than paying there hopped up price for the car. Very disappointed More
by Lor109
Employees Worked With
Sean Bartosiak
June 27, 2014
Bought car, paid cash, refuse to give title I bought a new car. Paid cash. They will not deliver a clear title. This is a new car. They are requiring a person to KEEP the car for twelve mon I bought a new car. Paid cash. They will not deliver a clear title. This is a new car. They are requiring a person to KEEP the car for twelve months. I traded it. This whole process taught me the tricks this dealer plays. Sign an agreement and you are told one thing and then find out later it was something else. Stay away from Tom Wood at all costs. More
by Lambolover
Employees Worked With
Steve Kern
May 19, 2014
Be very cautious when shopping at this dealership. I test drove a vehicle. It had some issues (which leads one to wonder how it made it past the 140 point inspectio when shopping at this dealership. I test drove a vehicle. It had some issues (which leads one to wonder how it made it past the 140 point inspection, but that's a whole other subject). I was not interested in the vehicle unless the issues were fixed. I was told that it would be no problem to address the issues, but needed a credit card to show "good faith" because there are 15 other salesmen trying to sell the same vehicle. I was assured repeatedly that the card would NOT be ran...and on that very day (without my authorization), they charged the card $200.00. Refund was credited two weeks later, but only after several texts/phone calls from me were made. PS. I would NEVER have provided my credit card information, but the salesman is a relative of a coworker and I made the mistake of trusting him when he said the card would not be ran. Lesson learned. More
by toni1357
Employees Worked With
Bruce Copenhaver
