Jaguar, Land Rover, Volvo Cars of Indianapolis

Unethical What is bad business....bad business is when a salesman promises you a car and sells it to someone else as you walk in the door. We will never recomm What is bad business....bad business is when a salesman promises you a car and sells it to someone else as you walk in the door. We will never recommend your dealership. Shame on you. More

Vehicle sold out from under me I have been looking for the right. SUV for my family and after seeing a used Volvo XC90 listed for sale I immediately drove to the dealership to look I have been looking for the right. SUV for my family and after seeing a used Volvo XC90 listed for sale I immediately drove to the dealership to look at the car. I was shown the outside if the car but the salesperson said we could drive it because it hadn't been through service yet. He explained that he would call me and let me take it for a drive when it was ready. The vehicle was exactly what I was looking for but was listed $2,000 over its fair market value. I didn't want to make an offer without driving it so I waited. The next day after thinking it through I decided to call and put a $500 dollar down payment on the car so that it wouldn't get sold out from under me. Several days later the salesperson called to let me know it wasn't completely done but that we could drive it. While driving and inspecting the car I found some small issues and the salesperson explained that they might be able to take care of them. I offered a fair dollar amount for the vehicle and was told they couldn't sell it for that amount because of the money they had put into it. After some haggling the salesperson said he would talk to his manager the next day and let me know if they could do any better. He called me back the next day(Saturday) with an offer, and I asked if I could mull it over till Monday.(dealership closed Sunday) I spoke with him Monday morning and accepted his offer and asked for a total so that I could bring a check for the car. He stated he would call me right back. Several hours later he called to tell me that the car was sold to another party! What was the point in putting the money down? I'm guessing the other party was willing to pay more for the car so they sold it to them. He apologized and stated that he was frustrated by the situation as well. He then sent me an email with a refund notice for my $500 and stated again how sorry he was. I'm not sure what I could have done differently other than paying there hopped up price for the car. Very disappointed More

Bought car, paid cash, refuse to give title I bought a new car. Paid cash. They will not deliver a clear title. This is a new car. They are requiring a person to KEEP the car for twelve mon I bought a new car. Paid cash. They will not deliver a clear title. This is a new car. They are requiring a person to KEEP the car for twelve months. I traded it. This whole process taught me the tricks this dealer plays. Sign an agreement and you are told one thing and then find out later it was something else. Stay away from Tom Wood at all costs. More

Be very cautious when shopping at this dealership. I test drove a vehicle. It had some issues (which leads one to wonder how it made it past the 140 point inspectio when shopping at this dealership. I test drove a vehicle. It had some issues (which leads one to wonder how it made it past the 140 point inspection, but that's a whole other subject). I was not interested in the vehicle unless the issues were fixed. I was told that it would be no problem to address the issues, but needed a credit card to show "good faith" because there are 15 other salesmen trying to sell the same vehicle. I was assured repeatedly that the card would NOT be ran...and on that very day (without my authorization), they charged the card $200.00. Refund was credited two weeks later, but only after several texts/phone calls from me were made. PS. I would NEVER have provided my credit card information, but the salesman is a relative of a coworker and I made the mistake of trusting him when he said the card would not be ran. Lesson learned. More

Tom Wood knows Volvos. This team of experts performed an independent assessment of my Volvo after my engine was destroyed by a general auto service place performing an oil change. They did a detailed inspe independent assessment of my Volvo after my engine was destroyed by a general auto service place performing an oil change. They did a detailed inspection of my car, took pictures of problem areas, and explained the issues to me in layman’s terms (they were incredibly patient with me because I know nothing about cars!). The evidence showed that my engine was destroyed due to oil starvation. I confronted the general service place with this information and they told me I would have to take them to court. I was a little lady representing myself against a big corporate attorney and I won the case. There is no way I could have done this without the expertise and willingness of the Tom Wood team to go above and beyond in helping me out. I owned my Volvo for 10 years and have always taken my car to the dealer for service—this one time I decided it wouldn’t hurt to take it to a place that was closer to my house. Learn from my mistake and take your Volvo to Tom Wood—they do things right. More

My low tire pressure light came on unexpectedly. I stopped by Tom Wood Volvo without an appointment. Mary and Tim worked me in very graciously even though it was a busy Monday after a period of bad wi stopped by Tom Wood Volvo without an appointment. Mary and Tim worked me in very graciously even though it was a busy Monday after a period of bad winter weather. I got the kind of personal service I always get there. They got me back on the road in a reasonable timeframe feeling secure again. More