Jaguar, Land Rover, Volvo Cars of Indianapolis
Indianapolis, IN
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Very pleased with the service I have received over the years Tom Wood Jaguar has always provided me with outstanding service on my Jaguars. My vehicles are always serviced to my complete satisfaction. Both Dan Tom Wood Jaguar has always provided me with outstanding service on my Jaguars. My vehicles are always serviced to my complete satisfaction. Both Dan Klingler and Steve Petry have always provided me with the highest levels of service. Because of their service I have always thoroughly enjoyed driving my Jaguars. More
Trade with Tom Wood Jag because of Service Department! Have had two Jags. First one had nearly 200K miles before traded it in; current one over 100K. Never a real problem with either as Service Rep Dan K Have had two Jags. First one had nearly 200K miles before traded it in; current one over 100K. Never a real problem with either as Service Rep Dan Klingler does a great job ensuring regularly scheduled maintenance done correctly and makes excellent preventative suggestions. Trust him implicitly as he is always honest, fair and personable! My next car will also be a Jag from Tom Wood and Dan will take care of it too! More
Great Service Even though I am only in Indy 1-2 weeks out of the month I schedule my non emergency service at Tom Wood Volvo. I have found the service to be superi Even though I am only in Indy 1-2 weeks out of the month I schedule my non emergency service at Tom Wood Volvo. I have found the service to be superior in every way to the service that I recieive at the dealership near my main residence in the suburbs of Chicago. My next Volvo purchase will be from Tom Wood Volvo for sure . More
They stayed with it and solved a difficult electrical proble Had X type electrical short after battery died. Effected several essential modules. Their service department worked several days and even consulted fa Had X type electrical short after battery died. Effected several essential modules. Their service department worked several days and even consulted factory in England to isolate what needed to be done.Service staff kept me informed of their progress and adjusted final cost to my benefit. I give them A+. More
My experience was efficient, professional and pleasant My service experience was efficient, professional and pleasant. All my questions were addressed and resolved. I enjoyed my loaner range rover and reco My service experience was efficient, professional and pleasant. All my questions were addressed and resolved. I enjoyed my loaner range rover and recommended your dealership to a friend. More
Customer service is a joke Recently purchased a Range Rover. The car is beautiful and so far appears to be doing fine. However, if you’re looking for top of the line service you Recently purchased a Range Rover. The car is beautiful and so far appears to be doing fine. However, if you’re looking for top of the line service you should just go to Mercedes or BMW. If you happen to like wasting your precious time, than this is the place for you! They will not answer or return calls promptly, they will transfer you to different people and have you leave messages only to receive no response. Additionally, if you buy a car in cash they WILL NOT INCLUDE FLOOR MATS. Apparently these aren’t “included” and this was never communicated during the sale of the vehicle nor were we given instructions on how to purchase them since they aren’t provided. Car is nice but customer service was so terribly inefficient that I will certainly not return. More
Pleasant experience I like the customer service and beth was very communicative and very helpful in getting to a price point where I was comfortable. The only thing I did I like the customer service and beth was very communicative and very helpful in getting to a price point where I was comfortable. The only thing I didn't like about the dealership are the sticker prices for the same vehicles are more than other dealerships. You need to really negotiate to get a better price. More
Wonderful coupons, service, great This Volvo dealership is perfect in every way. They offer Volvo Advantage through Synchrony Bank for car repairs over so much money, 6 months same as This Volvo dealership is perfect in every way. They offer Volvo Advantage through Synchrony Bank for car repairs over so much money, 6 months same as cash. More
Service I brought my car in to have the cooling system checked out. The service department did not have a loaner car available, but set me up with a rental c I brought my car in to have the cooling system checked out. The service department did not have a loaner car available, but set me up with a rental car. As I was driving less than 1 mile from the dealer, the rear windshield suddenly shattered while I was waiting for the traffic light to turn green. To make a long story short, my car insurance covered the replacement, but I had a deductible. After explaining my situation to the service representative, she took my case to the Land Rover Service Manager, who reduced the repair bill by the amount of my deductible. I was impressed by this move and shows that they value me as a customer. I live in Bloomington (1.5 hrs drive), but only trust LR to do my regular and scheduled maintenance on my Range Rover. I will continue to go there for all future mechanical work. More
Great Buying Experience Staff was friendly and helpful, left with the car I wanted at a price I wanted to pay. Would definitely service my vehicle here and shop here again! Staff was friendly and helpful, left with the car I wanted at a price I wanted to pay. Would definitely service my vehicle here and shop here again! More