Jaguar, Land Rover, Volvo Cars of Indianapolis

loaner cars As usual I dropped my 2017 Range Rover in for recall and failing parts service assured I would have a loaner car. Again no loaners availabe even thou As usual I dropped my 2017 Range Rover in for recall and failing parts service assured I would have a loaner car. Again no loaners availabe even though I called to make a service appointment but had to wait a week and a half to drop for service because that was the next date a loaner car would be available. After going over the recalls and failing missing parts of my car. Drivers side (door handle) and Panel on hood which literally flew off the day I picked up after ordering the car 6 months earlier. My service agent asked me to follow her service back to the rental car office. At this point I explanined I had no time to wait to fill out the paperwork for the rental as I had to wait 30 minutes my last visit to begin the rental process. My agent then had to meet with the manager of Tom Wood who allowed me to use one of the " roadside service vehicles". This was all good until I realized the vehicle had no gas and was low on washer fluid after having snow the night before. No I would not recommend this dealer. It's all too complicated and should be easy after you spend over 100K on a brand new vehicle. More

4 weeks in the shop in 6 months with poor service Have had to replace all 4 door locks over the last 6 months as they failed and would not lock. Each time I took the $100,000 car in, I was treated poo Have had to replace all 4 door locks over the last 6 months as they failed and would not lock. Each time I took the $100,000 car in, I was treated poorly. Each time they had to order the part and I had to leave the car and wait until it could be installed. This resulted in about 4 weeks of the car being in the shop. The third time I asked for a loaner and was provided with a car that they charged me insurance at a daily rate and gas-essentially rented me a car for warranty work. I am actively evaluating selling the car because of the repair issues and the lack of service from this dealer More

Awesome service Everything was excellent, I was so satisfied, everyone one was so friendly and helpful. I will keep bringing my car back for service and anything need Everything was excellent, I was so satisfied, everyone one was so friendly and helpful. I will keep bringing my car back for service and anything needed. More

Awful Just was the worst experience ever. Sat there for 5 hours with no results while others were leaving in 30 minutes. Gave me the wrong price for my serv Just was the worst experience ever. Sat there for 5 hours with no results while others were leaving in 30 minutes. Gave me the wrong price for my service and made me wait 5 hours with no loaner car or anything. Too much to explain, just was a bad experience for a jaguar dealer More

Good annual service Good communication before, during and after. Matthew was very helpful and gave me lots of information about what was going to happen and when it was c Good communication before, during and after. Matthew was very helpful and gave me lots of information about what was going to happen and when it was completed More

Land Rover D2 Rescue I left my old Discovery 2002 at Tom Wood after the engine fan came off, the belt came loose, the coolant tank empty and off the market clamps removed I left my old Discovery 2002 at Tom Wood after the engine fan came off, the belt came loose, the coolant tank empty and off the market clamps removed and improperly installed by the LR dealer in Columbus OH. Yes, I drove it all the way to Indy to get somebody who knows what to do and not a clown circus. The Tom Wood team delivered above and beyond as expected from an experienced certified LR team. I will never go back to the LR dealer in Columbus, OH, I spend over 7K on engine work, poorly performed and with refusal to fix it again (that was the worse). Long story short, I will be stopping by Tom Wood any time I need something important done in my D2 when I am in the area. I use them in the past for my ford truck and VW beetle. Great reliability and service. Thanks a lot. More

Matt Benn is the best!!!! Matt did a great job communicating with me about what my XC70 needed. He went above and beyond to see to it that a On Call battery was taken care of b Matt did a great job communicating with me about what my XC70 needed. He went above and beyond to see to it that a On Call battery was taken care of by Volvo when the CPO warranty would not. He continues to make sure that we receive the best possible service and he is the reason we keep coming back time and time again. Great Job Matt! We truly appreciate your hard work and professionalism. More

Always great service I took my car in for service. Rob is always efficient and handles everything very quickly. Very pleased with service and my car is always clean whic I took my car in for service. Rob is always efficient and handles everything very quickly. Very pleased with service and my car is always clean which is so nice. More

Rod in service I really enjoy working with Rod in service. He knows what he's talking about when I have questions and is always pleasant!!! Tom Wood has an asset I really enjoy working with Rod in service. He knows what he's talking about when I have questions and is always pleasant!!! Tom Wood has an asset in Rod! More

Volvo Service Appt Great service and friendly service consultant. Service took longer than anticipated and I was given the use of a rental car which was a nice perk. Great service and friendly service consultant. Service took longer than anticipated and I was given the use of a rental car which was a nice perk. More