Jaguar, Land Rover, Volvo Cars of Indianapolis

Good customer service. Andrew was very accommating. Andrew gladly and quickly took care of items that had been missed. He kept me appraised of the status of getting my car repaired. Knowledgeable. Andrew gladly and quickly took care of items that had been missed. He kept me appraised of the status of getting my car repaired. Knowledgeable. More

Best Experience! I was well taken care of want to thank Andrew. Looking forward to my next visit! Although the service was costly, receiving such good customer servic I was well taken care of want to thank Andrew. Looking forward to my next visit! Although the service was costly, receiving such good customer service made it less painful. More

I like the dealership, but a very poor job on this visit. First, it was a three week wait to get an appointment. Why? Apparently busy at Tom Wood Jaguar. Second, drop off was fine. Friendly, courteous, help First, it was a three week wait to get an appointment. Why? Apparently busy at Tom Wood Jaguar. Second, drop off was fine. Friendly, courteous, help with dealer loaner car because it would take a couple for days. Three issues on my Jaguar XK8 were to be addressed - right rear wheel "metal scraping" sound; cooling fluid leak at front (small); and driver side window alignment fix (from prior visit). Third, after not hearing from my service advisor Andrew, I called and was informed that parts were necessary, but incorrectly ordered and there would be a delay. Next, after again not hearing from my service advisor for several days, I called and was advised that parts were ordered. Next, after additional days of not hearing ANYTHING FROM THE DEALERSHIP SERVICE STAFF, I decided to visit and ascertain what was going on! Service Advisor Andrew was no help and I requested to talk with the service technician for my XK8. The service technician was rude, indicated he was busy and I was behind another car in his service bay!! (How could that be! My car had been there for days!) I left the service area and hunted for the Service Manager. "CJ" was understanding, apologized and indicated that he would personally advise me of actions on the car. This is 2 weeks with my Jag at the dealership! He did advise me on two occasions about progress on my car repair. On the third call, "CJ" advised that car was repaired and ready for pickup. Finally, after 2 weeks plus, I arrive, pay the rather large bill(!!!), pickup my Jag and drive home. I made a few miles, called the Tom Wood Jaguar Dealership from my mobile phone and advised that the metal scraping noise from right rear wheel continued!!! I returned immediately, was given another loaner and left again. Another finally! Finally, the next day I receive a call that the Jag was fixed (backing plate had been bent with the wheel bearing replacement and was corrected). They helpfully proposed to deliver my XK8 to me (it is about 30 minutes - one way- to Tom Wood Jaguar from my residence.) That offer was helpful and I took them up on it. "CJ" and I negotiated a much reduced cost of repair as a result of the decidedly poor work by the service adviser and the service technician on my XK8. More than 2 weeks for this repair is outrageous. I LIKE THIS DEALERSHIP AND HAVE HAD GOOD SUCCESS IN THE PAST. I have been taking my Jag to Tom Wood Jaguar for 5 years! (Actually, I have found that except for this dealership, there is no other Jaguar Dealership closer than Ohio or southern Michigan!!! Conclusion is that I have my Jag and I am enjoying it. I really do not like having to respond in this fashion, but I thought it was appropriate to do so. I am hoping for dramatic improvement by Tom Wood Jaguar next time I need to service my Jag. (I am also hopeful that a negative review will not result in repercussions, and you know what I mean, eh!) More

Service/minor interior repair Quick to great me and get my car checked in. Provided me with a quality loaner car. Finished the work and notified me as committed to. Quick to great me and get my car checked in. Provided me with a quality loaner car. Finished the work and notified me as committed to. More

Excellent Staff was great. Very patient as I drove many different suv’s. Made sure got right one for me. Jag E-Pace is amazing suv. Staff was great. Very patient as I drove many different suv’s. Made sure got right one for me. Jag E-Pace is amazing suv. More

Great customer care from service advisor Dan Klingler I have worked with Dan Klingler over the years and found him to be very customer responsive and diligent in trying to rectify whatever problem the cus I have worked with Dan Klingler over the years and found him to be very customer responsive and diligent in trying to rectify whatever problem the customer has. A total pro and a friend. First rate job. More

Generally a good experience Booking the service was easy but long wait to check car in on arrival. Car was very dirty when I collected it. Cleaned but then left in a bad place ov Booking the service was easy but long wait to check car in on arrival. Car was very dirty when I collected it. Cleaned but then left in a bad place overnight. They apologised and offered a free valet at my convenience. Tyre pressures were more than 10psi higher than recommended. Everything else seems OK. More

Recent normal service It’s a nice feature that you wash cars in for service. BUT it should be done immediately after the tech is done with the car, not when your customer i It’s a nice feature that you wash cars in for service. BUT it should be done immediately after the tech is done with the car, not when your customer is standing there waiting for their car. Additionally your drying mechanism sucks and leaves water on the car and windows to dry and spot. More

Staff tries hard to please Helpful folks at TW Jaguar/Land Rover were communicative and responsive - thanks! Like all new models, our F-Pace has its share of issues...and the Helpful folks at TW Jaguar/Land Rover were communicative and responsive - thanks! Like all new models, our F-Pace has its share of issues...and the folks are doing their best to address them. More

Great service department I have had many cars serviced over many years at Tom Wood Jaguar. Dan Klingler has always handled the scheduling in the most efficient manner and alw I have had many cars serviced over many years at Tom Wood Jaguar. Dan Klingler has always handled the scheduling in the most efficient manner and always keeps me informed of what is needed for service. Since 2003 Steve Petry has been the one most responsible for working on my cars. He is a master mechanic who is not only skilled in the repair of Jaguars, but highly ethical. I can highly recommend not only the dealership, but also these two outstanding employees. More