Jaguar, Land Rover, Volvo Cars of Indianapolis

Very friendly and professional They were very professional and everyone was friendly. They took before and after pictures of everything they fixed. They fixed everything I wanted fi They were very professional and everyone was friendly. They took before and after pictures of everything they fixed. They fixed everything I wanted fixed and tons more. It cost me cheaper than I thought, and I basically got the extras for free. More

New Jaguar Warranty Service Appoitment Nightmare First I am not one to write reviews but seems to be the only place someone from Jaguar Dealership takes the time to read and resolve Customers not so First I am not one to write reviews but seems to be the only place someone from Jaguar Dealership takes the time to read and resolve Customers not so pleasant experiences even if answering in a template alike response. To make this short bought a new Jaguar happy as I could be, Drove home. Few days later notice one of the front headlight was fogging over, called the Dealership explained the problem. I was told to bring the car for them to take a look. I had to wait a while for them to fit me in their schedule. I live almost 2 hours from Dealership so I assumed when I got there they would see the problem change the headlight clear cover and we would be done. First thing they tell me when I arrived is that I did not have an appt. Then I had to pretty much argue with the Gentleman to tell him indeed I had one and not only did I had an appt. I had confirmed the previous day. Anyway they take my car and I go and wait. One hour half later they come and tell me they have to order the part that they don't have it and they will be in contact with me when part came in. Never contacted me about receiving the part. Two months later have other issues with Car Sunroof, tires, ect. Keep in mind this is a brand new Jaguar driven for 4 months. Get another appt. Make sure to ask about my other part I never heard back from and also to make sure they had parts for what I was bringing the vehicle for. To make the story short once again Arrived at Dealership earlier than the time scheduled to be in firt thing in the morning and I am told once again the appt. was not for another 3 weeks. I am not sure what type of people they think are purchasing this expensive vehicles but the second time around it's offensive to be told you don't have an appt. Today but you have one in 3 weeks. Does Jaguar Staff thinks their customers like drive for 2 hours just because and especially after the first time fiasco about not having an appt.?. Once again be told no I am sorry but your appt.. Is not until another date.... 3 weeks ahead. The lack of organization and communication in this place is evident. Once I can let it go, twice.... I never had this experiences before making appts and being told I am not there on the right day or the wrong time, let alone twice. If a Service Manager and staff can't keep straight the appts they make with their customers I hate to think what other more complex things they can't keep straight. Your Customers deserve respectful proffesionals at all times, they are the ones that will make your name and brand be at the top. More

Bad sales, bad service dept I wanted a Range Rover Sport. I have never had one and always wanted one. My first sales rep was horrible, treated me like I couldn't afford the car I wanted a Range Rover Sport. I have never had one and always wanted one. My first sales rep was horrible, treated me like I couldn't afford the car and didnt have anything for me (he even wrote in a email that he didnt have anythign "cheaper" in response to my asking if he had a diesel I could test drive instead of the gasoline- I never said I wanted "cheaper"! Anyhow, then I called and got a new sales rep and all went great, I got the Rover I wanted and everything was finally OK. Then, 3 months later, the computer started to fail in the car. I called to get an appt and was told I had to wait 3 weeks which was ok because it wasn't a big deal, only intermittent. Now it is failing every 1.5 minutes, shutting off and then rebooting making it impossible to drive safely- the entire dash and all screens shut down! I called to get an appointment sooner and was told they don't have anything sooner. So I am supposed to try to drive like this?!? Infuriating! First because the car is so new and secondly because it is so expensive! I am so angry!!! I feel like i should just call the 24 hour service number and have it towed in, maybe then they will fix it. I don't know what to do. Now when I call service it just goes to voicemail. So infuriating! More

Jaquar Service I was the very first jaguar buyer here in indy. 1986. i have been purchasing and or leasing jaguars since then. i must say that i jaguar has come such I was the very first jaguar buyer here in indy. 1986. i have been purchasing and or leasing jaguars since then. i must say that i jaguar has come such a long way. the service currently at jaguar is five star. i am always treated so professionally. Dan Klingler is top knotch in the service dept. he is the best ever. Our sales rep is Todd Bierberdorf. We have always had the best service with him for so many decades. We highly recommend both Todd and Dan as the best part of the Tom Wood team.. deborah dorman More

Excellent! My experience with Tom Wood Land Rover, Jaguar and Volvo was excellent!! Paul Bennett sold me a Range Rover Evoque. He was polite, courteous, and very My experience with Tom Wood Land Rover, Jaguar and Volvo was excellent!! Paul Bennett sold me a Range Rover Evoque. He was polite, courteous, and very knowledgeable. Paul answered all my questions quickly! My experience with them was amazing and would highly recommend them to anyone!! More

Jaguar service As always I was totally satisfied with my Jaguar service and repairs, As always my service Jaguar meet my expectations and will have my Jaguar service As always I was totally satisfied with my Jaguar service and repairs, As always my service Jaguar meet my expectations and will have my Jaguar serviced at Tom Wood Jaguar More

Great car and price, dealer customer experience was poor We were going to purchase a new car but fall in love with a used sports car. Even though we were paying cash, there was no willingness to take deposi We were going to purchase a new car but fall in love with a used sports car. Even though we were paying cash, there was no willingness to take deposit (even full payment) to hold the car when work schedules wouldn't allow. When i sod we could be there the next morning seller said that sisbt work in their schedule because of a meeting do 2 or anytime later would be better. We had to make personal arrangements to male the afternoon but did. at 230 received a call asking when we would would arrive (we were lead the. 15 minutes away) and was told other people were looking at the car!!! Whether that was true or not didn't matter. We were there at that time because of THEIR schedule, How can you threaten someone to get there faster when it already would have been purchased if if it was the schedule we wanted? And why are people looking at a car that is ease tially sold? we had to handle the transaction based onwhar was convenient for THEM. Of someone wants ot and would have paid more I do not think they would have had any problem saying we had to pay more even though the price was ”locked” because they kept saying they can't do anything till all paperwork at their location. I had written a letter describing my concerns to go to upper management, as a manager I would have appreciated a customer letting me know their experience wasn't as expected. No one ever called.me, it was not acknowledged AT ALL during our our purchase. The manager that helped finish the seal was nice enoigh, but again, never addressed or acknowledged the details I sent the day before outlining my feelings. Small, but still speaks to the service, they cleaned the. At but didn't even fill up the tank. The finance person was a good experience but we did pay cash so I did not get a few view. For a luxury dealer, I got anything but luxury service. I have put based many cars (from very low end to high) over 30 yrs and this was my second worst experience. Definitely not a transaction about the customer and how they can make ot ore convenient for them. My husband (who didn't speak to them so he wasn't as aggravates) really wanted that car so we did it. Again, the car was great and as described and they have a good selection but I was unhappy to be supporting a place where it feels like they are doing me a favor by letting me buy from them. Luxury is written everywhere around the dealership, the cars are but they don't consider their customers a luxury. More

Excellent service and advice I drive an older Volvo wagon that I dearly love. Matthew Benn at Volvo appreciates this and makes sound suggestions on those issues that must be deal I drive an older Volvo wagon that I dearly love. Matthew Benn at Volvo appreciates this and makes sound suggestions on those issues that must be dealt with...those I can handle at my convenience. He has additionally provided information on who can handle my seat repairs etc. I always appreciate his input! More

Great Shawn went the extra mile to help me get my car! After the purchase also helped me understand how to operate all systems! Thanks. 🤗 yes! Shawn went the extra mile to help me get my car! After the purchase also helped me understand how to operate all systems! Thanks. 🤗 yes! More

Service I was losing air in my tire . Mary Rynard was really nice and was able to get my tire looked at right away and had me back on the road safe after find I was losing air in my tire . Mary Rynard was really nice and was able to get my tire looked at right away and had me back on the road safe after finding a screw in my tire! A sale person by the name of Ben Darland was very helpful and polite, he took my keys and pulled my vehicle into the service drive for me! That’s service! More