Jaguar, Land Rover, Volvo Cars of Indianapolis

Poor handling of repeat customer After leaving our previously scheduled appointment due to being forgotten about during check in, we returned a couple months later with engine perform After leaving our previously scheduled appointment due to being forgotten about during check in, we returned a couple months later with engine performance problems. Our first correspondence from dealership was to blame us for damage to the engine and to say there was no way the dealer or manufacturer was going to participate in the required repairs on the Diesel engine with 32000 miles. It took 4 weeks of time and 15,000 dollars to get our car back. More

Great service and communication!! Josh and Dan always do an excellent job of keeping me informed regarding the status of my wife's car when it is serviced there. This is the 3rd Jagua Josh and Dan always do an excellent job of keeping me informed regarding the status of my wife's car when it is serviced there. This is the 3rd Jaguar that we have had serviced there and the car loaner service is great benefit which minimizes any disruptions to our schedules. I have been very pleased with everyone that I've dealt with at the dealership for the past 5 years. More

Very Iffy Service at Tom Wood Jaguar Recently, after buying my first Jaguar, I was told they would not cover my oil change, per my maintenance plan, because I was a little late in request Recently, after buying my first Jaguar, I was told they would not cover my oil change, per my maintenance plan, because I was a little late in requesting it. And this came right after I had called them and left several messages several times over several weeks asking them how to check my oil (there is no dipstick for this model, it is computerized), and Tom Wood's service department never responded to my messages. So, after I waited another month to get in their service schedule, they made the excuse that they got a new voicemail system and some messages had been lost, so they charged me $120 for my "late" oil change. No consideration given or responsibility for their lost messages and long wait time for my appointment, they just charged me $120. My latest experience is that I have been waiting for weeks on end for a replacement part, which is covered under warrantee, to be shipped from England. I am still waiting for that LED spoiler brake light that literally just fell off my car while driving down the interstate. Apparently this is happening a lot with this model, so there are no parts in the US, I am told. So now I continue to drive around in my 2017 Jaguar, with tape holding it together, and no information about when I will be able to get it repaired. Overall, after spending a lot on a beautiful, high end Jaguar, I am pretty disappointed with the customer service and will have second thoughts about Jaguar when I am ready to get my next car. My previous car was a BMW, and by comparison, the Jaguar service department has some work to do. But I am hopeful that it is not a lost cause, and maybe Tom Wood Jaguar Service Department will come through and up their game... More

Range Rover service These people are very professional and friendly! Lots of construction going on there and around it....but they are making the best of it and were org These people are very professional and friendly! Lots of construction going on there and around it....but they are making the best of it and were organized in spite of it. They completed my 30,000 mile service without a glitch. More

Rocky start but overall a wonderful experience. Leased a 2018 RR Sport. Rocky start but culminated in a pleasant and satisfying experience. First salesman I encountered was frosty did not even bot Leased a 2018 RR Sport. Rocky start but culminated in a pleasant and satisfying experience. First salesman I encountered was frosty did not even bother to return emails. I went straight to Porsche from there, right down the street, to lease a Cayenne instead. Unfortunately they had nothing that met my specifications and recommended building one which would take 3-6 months! I did not have even 1 week! Came back to Landrover hoping to find someone else who would be more accommodating. Was met by Paul Bennett who proved to be astounding! Five stars ?? ???????? for Paul! He was very friendly and I felt he was committed to helping me find the vehicle I wanted, taking his time to review the different models and extras. Walked out of there the very next day with a vehicle. Overall, a good/ positive experience. I would give each category below a five star review, but for my initial botched experience. More

Terrible service and service rep is not willing to find answers, instead says I do not have an answer for this or that! Dropped car off for suggested service service and service rep is not willing to find answers, instead says I do not have an answer for this or that! Dropped car off for suggested service and it took them 3 days to get me my car back...keep in mind I called a month ahead to schedule the service. Also just had another issue, they cannot even look at my car until another month out! Worst car experience I have had and friends have had similar issues with trying to purchase. More