Jaguar, Land Rover, Volvo Cars of Indianapolis

Very Professional. From the sales staff to finance they we very informative,quick to answer questions and to go over the Land Rover Sport in detail great dealership. From the sales staff to finance they we very informative,quick to answer questions and to go over the Land Rover Sport in detail great dealership. More

XJL Sprcharged repair This review is primarily for the recent service. This is NOT an assessment of the overall dealership, otherwise it would be substantially lower ratin This review is primarily for the recent service. This is NOT an assessment of the overall dealership, otherwise it would be substantially lower ratings. I have not been satisfied with Tom Wood Jaguar as a whole, and will not recommend them. More

Not as professional and upscale as other highend deaksrships The length of time it takes to get your car in even though you have an appt. Also the length of time to pick it up. Plus, on this last visit. They lef The length of time it takes to get your car in even though you have an appt. Also the length of time to pick it up. Plus, on this last visit. They left all the packaging and trash in my trunk for the parts they replaced. More

Amazing sales staff Just purchased my first Land Rover at Tom Wood in Indianapolis. The entire experience was stress free. Todd Biberdorf (sales staff) was patient and h Just purchased my first Land Rover at Tom Wood in Indianapolis. The entire experience was stress free. Todd Biberdorf (sales staff) was patient and helpful in my selection of the discovery sport! He addressed all my concerns and answered all my questions before leaving with my new ride! Thanks again Todd!!! More

Weak Service It took us over a month to get in. Then the repair itself took almost 2 weeks. When we came back to pick up my car, they had lost the keys because the It took us over a month to get in. Then the repair itself took almost 2 weeks. When we came back to pick up my car, they had lost the keys because they sent them home with another driver. It's a 45 minute drive to this dealership for us, so we wasted an hour and a half going out there. Then two of the repairs, had the same exact issues within a week of getting the car back, so now we have to take it back again. More

Many years of frustration I have had two range rovers that were serviced at Tom Wood. The cars were nice to drive, but broke done frequently. Dealing with Tom Wood has been fr I have had two range rovers that were serviced at Tom Wood. The cars were nice to drive, but broke done frequently. Dealing with Tom Wood has been frustrating. Expensive repairs, missed delivery dates, incorrect diagnoses, misleading behavior, etc.. I am done with Tom Wood and Landrovers. More

Poor handling of repeat customer After leaving our previously scheduled appointment due to being forgotten about during check in, we returned a couple months later with engine perform After leaving our previously scheduled appointment due to being forgotten about during check in, we returned a couple months later with engine performance problems. Our first correspondence from dealership was to blame us for damage to the engine and to say there was no way the dealer or manufacturer was going to participate in the required repairs on the Diesel engine with 32000 miles. It took 4 weeks of time and 15,000 dollars to get our car back. More

Great service and communication!! Josh and Dan always do an excellent job of keeping me informed regarding the status of my wife's car when it is serviced there. This is the 3rd Jagua Josh and Dan always do an excellent job of keeping me informed regarding the status of my wife's car when it is serviced there. This is the 3rd Jaguar that we have had serviced there and the car loaner service is great benefit which minimizes any disruptions to our schedules. I have been very pleased with everyone that I've dealt with at the dealership for the past 5 years. More

Range Rover service These people are very professional and friendly! Lots of construction going on there and around it....but they are making the best of it and were org These people are very professional and friendly! Lots of construction going on there and around it....but they are making the best of it and were organized in spite of it. They completed my 30,000 mile service without a glitch. More

Very Iffy Service at Tom Wood Jaguar Recently, after buying my first Jaguar, I was told they would not cover my oil change, per my maintenance plan, because I was a little late in request Recently, after buying my first Jaguar, I was told they would not cover my oil change, per my maintenance plan, because I was a little late in requesting it. And this came right after I had called them and left several messages several times over several weeks asking them how to check my oil (there is no dipstick for this model, it is computerized), and Tom Wood's service department never responded to my messages. So, after I waited another month to get in their service schedule, they made the excuse that they got a new voicemail system and some messages had been lost, so they charged me $120 for my "late" oil change. No consideration given or responsibility for their lost messages and long wait time for my appointment, they just charged me $120. My latest experience is that I have been waiting for weeks on end for a replacement part, which is covered under warrantee, to be shipped from England. I am still waiting for that LED spoiler brake light that literally just fell off my car while driving down the interstate. Apparently this is happening a lot with this model, so there are no parts in the US, I am told. So now I continue to drive around in my 2017 Jaguar, with tape holding it together, and no information about when I will be able to get it repaired. Overall, after spending a lot on a beautiful, high end Jaguar, I am pretty disappointed with the customer service and will have second thoughts about Jaguar when I am ready to get my next car. My previous car was a BMW, and by comparison, the Jaguar service department has some work to do. But I am hopeful that it is not a lost cause, and maybe Tom Wood Jaguar Service Department will come through and up their game... More