
Jaguar, Land Rover, Volvo Cars of Indianapolis
Indianapolis, IN
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Tom Wood Volvo Service Excellent customer service. I really appreciated the professional care and kindness of Steve McGuire! Steve answered all my questions patiently and th Excellent customer service. I really appreciated the professional care and kindness of Steve McGuire! Steve answered all my questions patiently and thoroughly! I received a rental car for the day while the team serviced my Volvo. My car was there for a scheduled service. The team discovered a tear in one of my tires. Great catch. Steve sent pictures of the tear so we could decide the best course of action! Thanks, Tom Wood Volvo Service Team! More
Fantastic Experience The best service that I have ever had in purchasing a car. RT was very professional, friendly, and knowledgeable. The day that we came back in to purc The best service that I have ever had in purchasing a car. RT was very professional, friendly, and knowledgeable. The day that we came back in to purchase the car, he told us that the priced dropped online and that they would be honoring it before I even brought it up. The dealership as far as looks is incredible and set up well. More
Awesome experience! Absolutely love Andrea! She was very informative, understanding and welcomed questions. The experience was very relaxing and the environment was extre Absolutely love Andrea! She was very informative, understanding and welcomed questions. The experience was very relaxing and the environment was extremely comfortable! Best vehicle purchase to date! More
Annual maintenance Excellent on time service. I made appointment online which was very easy. I was arrived 30min late due to traffic, but I still got the timely service. Excellent on time service. I made appointment online which was very easy. I was arrived 30min late due to traffic, but I still got the timely service. I will use their service again More
They’ll break your car even further!!! After two weeks waiting for a scheduled appointment I finally left my Land Rover LR3 for maintenance. The A/C stopped blowing cold air, but it was sti After two weeks waiting for a scheduled appointment I finally left my Land Rover LR3 for maintenance. The A/C stopped blowing cold air, but it was still blowing air. That was the SOLE reason why I took the car RUNNING there. Well then, 11 days after I left the car there, I got a quote of $7700 to replace the A/C compressor and other minor defects they claimed to have found on the car. Obviously due to unreasonable price I chose not to do the service, thus I’d have to pay the diagnosis fee. Which was fine by me. Anyway, by the time my wife went there to pick up the car IT WAS NOT EVEN RUNNING ANYMORE. They had her wait with my son for almost 2 hours and then they called me saying that the STARTER WAS GONE and a new one would COST ME at least $1100. My wife then went home and next day I headed there. After negotiations they gave me only two options, REPAIR what was not broken when I left the car for $600 or get the car TOWED in 24 hours. I ended up paying the $600 to get rid of them, but I WILL NEVER GO BACK THERE AGAIN. And I WILL TELL EVERYONE I KNOW NOT TO BUY THIS PIECE OF CRAP THAT IS LAND ROVER, and if they do that they NEVER TAKE TO TOOM WOOD FOR MAINTENANCE, for they will TAKE FOREVER TO LOOK AT IT and at the end of the day you will end having to PAY FOR WHAT WAS NOT EVEN BROKEN IN THE FIRST PLACE. NEXT TIME I WILL BUY A REAL CAR and take it to a REAL SHOP FOR MAINTENANCE. Lesson learned! More
Amazing customer service!!! We dealt with RT Woods and he was amazing throughout the entire process. We first looked at Volvo’s about a year ago but didn’t do anything until rece We dealt with RT Woods and he was amazing throughout the entire process. We first looked at Volvo’s about a year ago but didn’t do anything until recently. He was incredibly polite and patient with us. No hard selling and you could tell truly believed in the value of Volvo’s. We couldn’t be happier with our purchase and with the overall experience. Highly recommend both the car and RT. We’ll stick with Volvo in years to come based on the customer service alone. RT mentioned most of his clients have been with him for years and own several Volvo’s. Think that says a lot. More
Service was well planed and we had a loaner car while it was done. Personnel were friendly and curtious. This dealership has consistently been above averag was well planed and we had a loaner car while it was done. Personnel were friendly and curtious. This dealership has consistently been above average and I would recommend them to anyone More
New F PACE broken down FOUR TIMES and they will not do right Made a wrong situation right. Got a lemon and they traded it out. Now very satisfied with my new car. No problems so far. Attractive vehicle Made a wrong situation right. Got a lemon and they traded it out. Now very satisfied with my new car. No problems so far. Attractive vehicle More
My experience was good. Received timely updates on completion of the service work required. Zach was a pleasure to work with & everything we discussed that needed to be repai Received timely updates on completion of the service work required. Zach was a pleasure to work with & everything we discussed that needed to be repaired was done. More
Takes to long for service I tried to schedule service due to check engine light coming on and AC not working properly. I was told that since car was driveable to go ahead and s I tried to schedule service due to check engine light coming on and AC not working properly. I was told that since car was driveable to go ahead and schedule service which was 4 weeks out. My car engine overheated 2 weeks later and I had $4k in damage 2 weeks later because I was In a ticking time bomb. Personnel know they have a problem, but they can’t remedy and they don’t care at the end on the day. I won’t ever buy a Jag again. Love the car, but the service expectation is so so beyond below expectations that it isn’t justifiable. If you want to own the brand, plan on spending multiple thousands of dollars of upkeep or find somebody to service that you trust outside of the dealership. More