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Jaguar, Land Rover, Volvo Cars of Indianapolis
Indianapolis, IN
271 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 271 reviews
June 11, 2019
Service was well planed and we had a loaner car while it was done. Personnel were friendly and curtious. This dealership has consistently been above averag was well planed and we had a loaner car while it was done. Personnel were friendly and curtious. This dealership has consistently been above average and I would recommend them to anyone More
by Shakespear
Employees Worked With
Molly Kennedy, Joe Edwards, Joe DeFano, Richard Melendez, Randy Bennett
June 11, 2019
New F PACE broken down FOUR TIMES and they will not do right Made a wrong situation right. Got a lemon and they traded it out. Now very satisfied with my new car. No problems so far. Attractive vehicle Made a wrong situation right. Got a lemon and they traded it out. Now very satisfied with my new car. No problems so far. Attractive vehicle More
by RachB1122
Employees Worked With
Todd Bieberdorf, Joe DeFano
June 06, 2019
My experience was good. Received timely updates on completion of the service work required. Zach was a pleasure to work with & everything we discussed that needed to be repai Received timely updates on completion of the service work required. Zach was a pleasure to work with & everything we discussed that needed to be repaired was done. More
by Mouse
Employees Worked With
Zac Foutz
May 31, 2019
Takes to long for service I tried to schedule service due to check engine light coming on and AC not working properly. I was told that since car was driveable to go ahead and s I tried to schedule service due to check engine light coming on and AC not working properly. I was told that since car was driveable to go ahead and schedule service which was 4 weeks out. My car engine overheated 2 weeks later and I had $4k in damage 2 weeks later because I was In a ticking time bomb. Personnel know they have a problem, but they can’t remedy and they don’t care at the end on the day. I won’t ever buy a Jag again. Love the car, but the service expectation is so so beyond below expectations that it isn’t justifiable. If you want to own the brand, plan on spending multiple thousands of dollars of upkeep or find somebody to service that you trust outside of the dealership. More
by Higgins
Employees Worked With
None
April 30, 2019
Service Top notch service. Top notch customer service. Top notch individuals who work for Tom Wood. Top notch dealership. Top notch owner. Top notch quality c Top notch service. Top notch customer service. Top notch individuals who work for Tom Wood. Top notch dealership. Top notch owner. Top notch quality cars More
by Discovery
Employees Worked With
Molly Kennedy, Randy Bennett
April 17, 2019
Buyer/Service Customer Beware Tom Wood Jaguar Land Rover Volvo provides the worst customer service of any car dealership I have ever used. I purchased my Range Rover in another st Tom Wood Jaguar Land Rover Volvo provides the worst customer service of any car dealership I have ever used. I purchased my Range Rover in another state and needed a service provider in Indiana. I have had nothing but frustrating experiences. I have found it extremely difficult to even schedule a service appt. When you call Tom Wood you get an operator that will gladly direct you to someone's voicemail who will probably not call you back. Both times I have had my car serviced, no one has called me to tell me when my car is done. Again, I would call and get a voicemail. It's impossible to talk one-on-one with anyone here. Their car rental service is the same. They gave me a car with a bad tire and a tire pressure light that came on and soon as I left their lot. The tire blew and I was left paying over $300 for the tire. I drove Mercedes for 10 years and always received top of the line customer service. Tom Wood does not know how to provide this level of customer service. Stay away from this place if you can. More
by Sherry
Employees Worked With
Randy Bennett
April 02, 2019
Consistent excellent service No matter what the issue with my car, the staff is always knowledgeable, fast and efficient. I am always satisfied with the service knowing the proble No matter what the issue with my car, the staff is always knowledgeable, fast and efficient. I am always satisfied with the service knowing the problem has been resolved. More
by Sharon D
Employees Worked With
Mary Rynard
March 31, 2019
New Jaguar Sevice Excellent Service Person Zachary Foutz. Very Pleasant and Professional. Would Recommend to any of my Family and Friends. Under construction needs b Excellent Service Person Zachary Foutz. Very Pleasant and Professional. Would Recommend to any of my Family and Friends. Under construction needs better signs to direct customers to the Temporary area of Service. More
by DC
Employees Worked With
Zachary Foutz
March 26, 2019
Great place and great people I came in for regular maintenance and tire changes, balance and alignment. They know this project will take some time so they went ahead to offer me a I came in for regular maintenance and tire changes, balance and alignment. They know this project will take some time so they went ahead to offer me a rental car in very short time. I got a personal phone call when it is done and when I came to pick up, my car is ready to go and clean and shinny because they washed my car. I love this place. I specially recommend Mary Rynard and Tammy. They are always so nice and helpful! More
by Weifeng
Employees Worked With
Mary Rynard and Tammy
March 21, 2019
incredible example of prioritizing the customer I have nothing but great things to say about this dealership. Everyone I have ever been in contact with has been polite, respectful and accommodating. I have nothing but great things to say about this dealership. Everyone I have ever been in contact with has been polite, respectful and accommodating. Any issue that has surfaced has been handled in a manner fair and appropriate for me as a customer. The management at Tom Wood Landrover is full of class and not only have they convinced me to be a customer for life, but those close to me are impressed and already decided to purchase their next vehicle from Tom Wood as well because they want that level of respect and treatment when dealing with their own vehicle. GOOD JOB More
by roverlandadventures
Employees Worked With
Randy Bennett
