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Jaguar, Land Rover, Volvo Cars of Indianapolis

Indianapolis, IN

4.2
273 Reviews

4620 E 96th St

Indianapolis, IN

46240

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Showing 273 reviews

January 21, 2025

I would not recommend this dealership, or their services. I just purchased my vehicle July of 2024. I have had to take my vehicle back 4 times for the same issue. They kept telling me nothing was wrong with More

by S. Flo
Recommend Dealer
No
Employees Worked With
James Kenjorski, Angie Walter’s, Lia Woolf
Jan 21, 2025 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Shawnte, I'm truly sorry to hear about your frustrating experience with us. We see you came in to the dealership in November at 16,835 miles with a noise at start up and shuttering when braking. We diagnosed with no fault found on either issue you had then. You now have 19,890 miles on your car and you need new brakes and rotors. You purchased the car with 9000 miles. Brakes and rotors are not covered under the manufacturer warranty, but we did offer to take care of $1350 worth of the cost of repairs on your vehicle. Please let us know when you would like to have repairs preformed and return your free loaner vehicle. Best, Tom Wood Land Rover Management

Jan 22, 2025 -

S. Flo responded

I have the paperwork saying that my brakes were in good standing. Quite frankly, I’m not trying to fool anyone with this review but stand on truth. The truth of the matter is Jaguar Indianapolis sold me my car w/bad rotors and when I brought my car back (one month in to having it), the service department insisted that my brake system was fine on 3 separate occasions. The 4th time I brought my car back for the same issue, the rotors are all of a sudden warped. Also, I finally talked to someone w/authority not 10 minutes after posting my initial review. So clearly from your end this is just for show. Google lets you add pictures, so I will post a google review w/the documentation attached

January 21, 2025

I would not recommend this dealership, or their services. I just purchased my vehicle July of 2024. I have had to take my vehicle back 4 times for the same issue. They kept telling me nothing was wrong with More

by S. Flo
Recommend Dealer
No
Employees Worked With
Angie Walter’s, James Kenjorski, Lia Woolf
Jan 21, 2025 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Shawnte, I'm truly sorry to hear about your frustrating experience with us. We see you came in to the dealership in November at 16,835 miles with a noise at start up and shuttering when braking. We diagnosed with no fault found on either issue you had then. You now have 19,890 miles on your car and you need new brakes and rotors. You purchased the car with 9000 miles. Brakes and rotors are not covered under the manufacturer warranty, but we did offer to take care of $1350 worth of the cost of repairs on your vehicle. Please let us know when you would like to have repairs preformed and return your free loaner vehicle. Tom Wood Land Rover Management

Jan 22, 2025 -

S. Flo responded

I have the paperwork saying that my brakes were in good standing. Quite frankly, I’m not trying to fool anyone with this review but stand on truth. The truth of the matter is Jaguar Indianapolis sold me my car w/bad rotors and when I brought my car back (one month in to having it), the service department insisted that my brake system was fine on 3 separate occasions. The 4th time I brought my car back for the same issue, the rotors are all of a sudden warped. Also, I finally talked to someone w/authority not 10 minutes after posting my initial review. So clearly from your end this is just for show. Google lets you add pictures, so I will post a google review w/the documentation attached

December 30, 2024

Lia was very excellent she always get me in and out service is always great best car service More

by Yolanda Cobb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lia
Dec 31, 2024 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Yolanda, thank you for sharing your 5-star review of Lia and Jaguar Indianapolis!

May 28, 2024

Professional and courteous as always. My service advisor Jim Maslanka kept me very well informed on repairs being fone and was most helpful. More

by Pelkins12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Maslanka
May 28, 2024 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you for sharing your experience! We're glad to hear that Jim kept you well-informed and provided helpful service at Jaguar Indianapolis. We appreciate your support!

December 29, 2023

The added option for them to pick up and drop off my car was very nice! They communicated the status of my car via text and were very responsive when I asked questions. Very friendly and I did not feel pres More

by ldandrew24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lagler
Jan 02, 2024 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

We're so glad to know that you appreciated our pick-up and drop-off service at Tom Wood Jaguar Land Rover Volvo! Our team is always here to keep you updated, answer any questions, and ensure your experience is pressure-free. Thanks for recommending us!

December 28, 2023

Good salesman, stay away from used car manager Rick. He’s the prototypical pushy salesman that urged me to “just put it on a credit card”. More

by Bart Simpson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota Allen, Richard Melendez
Dec 29, 2023 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Bart, thanks for your feedback. We're glad to know you had a good experience working with us. Your comments about our Rick are noted and we'll work on improving that aspect of our service. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Steve V. - Sales Manager - 317-848-1030

December 01, 2023

Tammy in the Service Department was very professional, prompt & helpful with my many questions. Thank you! More

by so
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Dec 01, 2023 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

We're glad to know that Tammy in our Service Department was able to assist you promptly and professionally at Tom Wood Jaguar Land Rover Volvo. We appreciate your feedback, thanks for sharing!

October 21, 2023

Solid hassle free transaction. Easy to deal with and not a lot of hidden closing fees that other dealerships slip in at closing. Great selection of vehicles. More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Weybright
Oct 23, 2023 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Bob, it's great to know know your transaction was straightforward at Tom Wood Jaguar Land Rover Volvo. We pride ourselves on transparency! Congratulations and enjoy your new vehicle!

August 27, 2023

Tammy, the service writer was one of the best I’ve ever worked with . Very conscientious and enjoys her job. More

by reibitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Bennett
Aug 28, 2023 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

We're so glad to know that Tammy provided excellent service during your visit to Tom Wood Jaguar Land Rover Volvo. We'll pass along the kind words - Thanks for sharing this review!

July 31, 2023

Lou Cavallari was very helpful and lovely to work with! Thank you for a wonderful experience! More

by Madren
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Cavallari
Aug 01, 2023 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Lou and the Tom Wood Jaguar Land Rover Volvo team. Drive safely, and we hope to see you back!

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