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Jaguar Land Rover Tysons Corner - Service Center

Vienna, VA

4.4
215 Reviews

215 Reviews of Jaguar Land Rover Tysons Corner - Service Center

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March 24, 2023

Excellent service from Adriana. She’s goes “above and beyond” true to the Moto of this company. More

by dcaroo1
Recommend Dealer
Yes
Employees Worked With
Adriana Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Jaguar Land Rover Tysons Corner responded

Thank you for the kind words and 5-star review! We truly appreciate you taking the time to share your experience with us and hope to see you again in the future. Best, Jaguar Land Rover Tysons Corner

March 02, 2023

Excellent service. Tommy is a top notch advisor with true integrity. I've dealt with many dishonest dealers in the past, but this place truly puts the customer first. More

by melviniawilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Rougeux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hermon
Mar 10, 2023 -

Jaguar Land Rover Tysons Corner responded

Thank you for the kind words and 5-star review! We truly appreciate you taking the time to share your experience with us and hope to see you again in the future. Best, Jaguar Land Rover Tysons Corner

February 24, 2023

Very unhappy with the car I purchased. Very disappointed about my car which is relatively new and certified. Have had the same issues 6 times since 40 days of purchasing. Reza Sabahi is th More

by Feri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Mosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Sabahi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Jaguar Land Rover Tysons Corner responded

Feri, We are truly sorry to hear about your experience with us. We will look into this further and use your feedback to improve our customer service. Thank you, Jaguar Tysons Corner

August 18, 2021

Tommy Rougeux at Rosenthal Jaguar Land Rover is the absolute best! For many years he has taken care of my and my family’s cars. I cannot thank him enough for always getting back to me when I have a que More

by Yong Kim (Y2K)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Rougeux
Aug 20, 2021 -

Jaguar Land Rover Tysons Corner responded

Yong, Thank you for the kind words and 5-star review! We truly appreciate it and we look forward to seeing you in the future. Best, Rosenthal Jaguar Land Rover

June 27, 2021

I was delighted with the service I received from Tyson. It was the kind of service and support I expect from Land Rover. I most recently had a bad experience at the Chantilly Land Rover and decided not to More

by mark.a.edwards99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jun 30, 2021 -

Jaguar Land Rover Tysons Corner responded

Thank you for the review! We appreciate it and we hope to see you again. Best, Rosenthal Jaguar Land Rover

May 12, 2021

Tommy in LR service has always provided expert guidance on our vehicles. Have worked with him for 10+ years now. He is a consummate professional, could not ask for more. More

by Jkuhnert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy
May 21, 2021 -

Jaguar Land Rover Tysons Corner responded

Thank you for the kind words and 5-star review! Best, Rosenthal Jaguar Land Rover

April 27, 2021

When you purchase a car, the car doesn’t maintain itself. I could’ve gone anywhere to service my vehicle, especially dealerships closer to my home, but it’s the fact that Tommy Rougeux is my service adviser More

by Dr. Alozie Uneze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Rougeux , Senior Service Advisor
Apr 27, 2021 -

Dr. Alozie Uneze responded

When you purchase a car, the car doesn’t maintain itself. I could’ve gone anywhere to service my vehicle, especially dealerships closer to my home, but it’s the fact that Tommy Rougeux is my service adviser is the reason I continue to patronize the establishment and Ive since enlisted my wife and other friends to do the same. Tommy is as honest and straightforward as they come. I drive 45 minutes to come there because of him. And if he’s off that day then I usually wait until he returns. From day one he greeted me with warmth, and showed me nothing but genuine kindness and hospitality; I sincerely believe Tommy is a people’s person, abd would exhibit the same disposition of working elsewhere. He’s like Norm from Cheers, where everyone knows your name. Above all, he treated me like a human being first, and for that, I’ll always be indebted to him and Tysons LandRover service. Ive been a fan and loyal customer of his for 16 years and counting. You know there’s an old Nigerian proverb that “if you compliment the palm tree that produced the finest palm wine, it’ll keep yielding you more”. Well Tommy gave me, my family and friends the ultimate compliment as a human being. And that is that he cared. So for that, we the “palm trees” will keep filling his cup!”

May 06, 2021 -

Jaguar Land Rover Tysons Corner responded

Dr. Alozie, Thank you for the kind words and 5-star review! We truly appreciate you taking the time to share your experience with us and we hope to see you again. Best, Rosenthal Jaguar Land Rover

April 13, 2021

Overall a great experience. I was able to get the Jaguar in and looked at quick. I have to say Micheal was great, understand and went above and beyond to make sure I was taken care of. Michael was More

by Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
May 06, 2021 -

Jaguar Land Rover Tysons Corner responded

Charlie, Thank you for the kind words and 5-star review! Best, Rosenthal Jaguar Land Rover

April 01, 2021

Great professional and friendly dealership service . Very passionate about supremacy customer service/satisfaction.. If you are in need of Jaguar Service care, please consider Rosenthal Jaguar Tysons as your More

by Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 05, 2021 -

Jaguar Land Rover Tysons Corner responded

Sean, Thank you for the 5-star review! We truly appreciate you taking the time to share your experience with us and we hope to see you again. Best, Rosenthal Jaguar Land Rover

March 31, 2021

Had my car serviced today, Michael was my point of contact at Rosenthal Jaguar service. Like always Michael was able to address all of my F-Pace’s needs, I had had some difficulty with the navigatio More

by Cindee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Apr 05, 2021 -

Jaguar Land Rover Tysons Corner responded

Cindee, Thank you for taking the time to share your experience with us! We truly appreciate it and we hope to see you again. Best, Rosenthal Jaguar Land Rover

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