Jaguar Land Rover Tysons Corner - Service Center

THE ABSOLUTE WORST SERVICE DEPARTMENT. RUN AWAY FROM THIS DEALERSHIP I've dealt with Rosenthal Jaguar for years. If I could could give a zero rating I would. There is not a worse dealersh RUN AWAY FROM THIS DEALERSHIP I've dealt with Rosenthal Jaguar for years. If I could could give a zero rating I would. There is not a worse dealership. Words can't describe how absolutely horrendous the service department is. They lie, do shoddy work, try to cover it up then get defensive when called out on their mistakes. Every service appointment I've had since 2017 has been nothing but infuriating. Every manager, now I'm dealing with Steve, has been arrogant, defensive, argumentative never apologetic for the problems their department causes. Clearly they are untrained in every aspect of customer service. Not sure what training they receive at all. It is their job to make right what their department does wrong. Instead they raise their voice and blame, no accountability, no class whatsoever. Steve is the definition of unprofessional, crass and hot headed. What on earth was this dealership thinking when they hired him. He drives away customers and brings in complaint after complaint. Bad hire. I will never purchase another car from this place and will share my feelings with anyone interested in a Jaguar. Go somewhere else. More

This is my first experience with this dealer. So far the service representatives gave been great. I am confused however, about the loaner vehicle situation. I was told that there where no vehicle So far the service representatives gave been great. I am confused however, about the loaner vehicle situation. I was told that there where no vehicles available however when I walked outside I saw three labled vehicles. UPDATE: 1st let me say the representatives were still friendly and I will add that I was not charged a diagnostic fee...but I shouldn't have been, considering my issue went unresolved...especially because of a lack of effort. My issue is that I left my vehicle with the dealer ALL day only to be told that they were "afraid" to diagnose my audio problem because of an add-on. The issue was with a clearly unmodified part...but because the screen was upgraded they did not want to diagnose the amp and its underlying systems which was unchanged. Now I have a terrible first impression of the techs and I am disappointed in the overall service because not only did I rent out of pocket when there were loaners available, they made no real attempt to solve the issue, even when I said I was willing to accept the supposed risk. More

I made an appointment with the service manager for repairs and they were not completed. I spoke to the General Manager and he never followed up. The worse service I have ever experienced. I am not repairs and they were not completed. I spoke to the General Manager and he never followed up. The worse service I have ever experienced. I am not sure why my service was so poor after purchasing my vehicle from there, but clearly after driving 55 miles to get there and back, no one cared. When I spoke to the General Manager he advised he understood what happened and would fix it. He never did. More