Jaguar Land Rover Tysons Corner - Service Center

Tommy was great to work with and continuously provided updates regarding my vehicle while I waited, I highly recommend Tommy and this dealership, updates regarding my vehicle while I waited, I highly recommend Tommy and this dealership, More

Excellent in customer service! Experienced mechanics. Welcoming environment! Kevin is well experienced Advisor. He Explain the process and follow up from start to finish. Excellen Experienced mechanics. Welcoming environment! Kevin is well experienced Advisor. He Explain the process and follow up from start to finish. Excellent customer service! More

Bad customer service. They don’t answer the calls. My car was not fixed. Left message for the manager two days ago. Still no one has called me back. They don’t answer the calls. My car was not fixed. Left message for the manager two days ago. Still no one has called me back. More

It always be very clean and customer service is very pleasant and service is great. pleasant and service is great. More

Good service, great advisors. Alex is very helpful and goes the extra mile to ensure customer satisfaction. The Land Rover advisors are always ready to assist when needed. Alex is very helpful and goes the extra mile to ensure customer satisfaction. The Land Rover advisors are always ready to assist when needed. More

Amazing service. Very efficient staff. Alex was super professional and yet very friendly. Got my car back in 2 hours fully cleaned and car washed 👍 Very efficient staff. Alex was super professional and yet very friendly. Got my car back in 2 hours fully cleaned and car washed 👍 More

I received good service at this location, I recommend everyone to go here for their services. everyone to go here for their services. More

Just a great dealership with excellent customer service, I have been satisfied every time that I've visited. I have been satisfied every time that I've visited. More

The ice broke the wiper blades and the dealership replaced them very quickly and they checked and topped off the fluids. Very easy experience and very fair pricing. They have great coffee and and a replaced them very quickly and they checked and topped off the fluids. Very easy experience and very fair pricing. They have great coffee and and a very friendly staff. Steve, Kevin, Tommy, Alex, and Nacir were all very cordial and friendly. Mike in the shop also noticed that the inspections are almost expired and they are going to have it done next week. I Would definitely recommend them! More

I purchased a certified 2021 Jaguar in Ft Lauderdale and had it delivered to my residence in VA. Upon delivery I noticed several issues and contacted the GM in Ft Lauderdale. She reached out to Mr. Miller i had it delivered to my residence in VA. Upon delivery I noticed several issues and contacted the GM in Ft Lauderdale. She reached out to Mr. Miller in service and set an appointment for me. I reached out via phone to speak with him about the appointment and he was extremely crass and rude. He was so nasty, after we ended the call I immediately dialed all other Jaguars in the area to see if someone could fit me in for service. I was so upset I called Mr. Miller back and asked him why he had such a gruff attitude with me. He replied he was busy as it is the end of the year and wasn't meaning to be rude. I brought my Jaguar in and this service department had the vehicle for 4 days. When I arrived to pick up the vehicle, two of my main concerns weren't addressed. The service advisor was so rude, more rude than Mr. Miller. She ended up handing my key and telling me the issues were “in my head and I could take the car elsewhere and maybe they can find an issue”. WOW! I left and my two major issues are still issues. The lack of customer service and lack of communication skills presented by both members of your service team has left a horrible taste in my mouth. Between the issues from my purchase and the issues at your service department, I am ready to run back to Mercedes as I always have owned new Mercedes. I have had several vintage Jaguar’s in the past and we thought we would give jaguar newer cars a try-thought we would purchase this SUV, drive it for a year and then, if we liked Jaguar, we would trade it in for a new and larger model, locally. As of now, I wouldn’t step foot back into this dealership, even if they offered me a new Jaguar for free! More