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Jaguar Land Rover Tysons Corner - Service Center
Vienna, VA
215 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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215 Reviews of Jaguar Land Rover Tysons Corner - Service Center
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March 03, 2015
Service Support I wanted to add some items to my car such as a roof rack, deployable steps, and some other items. I had my choice between four different dealerships I wanted to add some items to my car such as a roof rack, deployable steps, and some other items. I had my choice between four different dealerships in the DC area that were near me. I had had some previous experience with the Tysons Land Rover so I called over to see what the process/cost/timelines would be. I worked with Julianna over email to identify what parts I should order for my car, potential timeframes for the service, and high level estimates of the costs. I travel a lot and being able to work this out over email and brief phone calls made all of the difference in the world. Julianna was prepared, considerate, and followed through on the actions. When I showed up for the service, the staff was efficient, knowledgeable, and very polite. Several of the staff introduced themselves to me and everyone seemed happy. One of the technicians (Robert) stayed late with me to help explain some of the complicated portions of the roof rack (he was heading out when I arrived). Loaner vehicle was clean, full of fuel, and an easy experience. Two days later I decided that one of the items didn't work out the way I thought it would and Julianna worked a return for me within 24 hours. This dealership knows how to treat people. I will upgrade my vehicle in a year and they have my business... More
by RKingsley
Employees Worked With
Julianna Reckendorf
February 18, 2015
Awesome Cusomter Service! I was truly astonished at the customer service that I received. Julianna went above and beyond to ensure that I made the best accessory selections for I was truly astonished at the customer service that I received. Julianna went above and beyond to ensure that I made the best accessory selections for my truck. She was patient, and attentive. The facility was clean and welcoming, and it made my overall experience worthwhile. More
by TCB521
Employees Worked With
Julianna Reckendorf
January 28, 2015
Great accessories - great service Bought my new Evoque on Sunday and by the time I was done driving it around for the day, I started to thumb through the Accessories catalog and, of co Bought my new Evoque on Sunday and by the time I was done driving it around for the day, I started to thumb through the Accessories catalog and, of course, found some really cool products. So, catalog in hand, I phoned Julianna Reckendorf (Accessory Specialist/ Event Coordinator for this dealership) on Tuesday. My experience with Julianna and the rest of the Accessories staff couldn't have been more top-shelf. Julianna answered all of my questions on the phone call, and we went back and forth by email as well. In the end, I get nearly all of those I ordered in the same day and Julianna was even nice enough to carry all of them (and some were pretty heavy) to my car for me while I paid at the cashier counter. She braved the 20 degree temps to provide door to door service! Bravo! This dealership keeps exceeding my expectations! More
by ruandgmu
Employees Worked With
Julianna Reckendorf
November 03, 2014
A Very Happy Unexpected Purchase Made Possible by Jerome We came in initially for a service on our Freelander but with a high interest in a used RRS that was posted on the dealer website. When we found it a We came in initially for a service on our Freelander but with a high interest in a used RRS that was posted on the dealer website. When we found it and requested a test drive from Jerome (the first consultant we came upon), he gave us a thorough introduction on the features and functions with excellent professionalism and knowledge, before/during/after our test drive. We have to say that if not for Jerome's patience, competence, and professionalism, our purchase decision and final drive off with this RRS will not be as easy and less stressful. Our first trip to VT proved our purchase to be nothing but great. Our experience with this dealership and Jerome will guarantee our return for sale and service in the future, and a high recommendation to all our friends. Jerome, you're awesome! D Mou More
by D Mou
April 16, 2014
GOOD SERVICE I went to get my range rover service and Tommy really made sure I was a satisfy customer the work was outstanding my SUV is a 2012 when i drove off I went to get my range rover service and Tommy really made sure I was a satisfy customer the work was outstanding my SUV is a 2012 when i drove off the lot it felt brand new Thanks Tommy. More
by buchis13
August 02, 2013
Friendly sales, but utterly incompetent service team. I had a 2007 Jaguar XKR convertible with 6 months of Select Edition Warranty remaining. During those 6 months, I brought the car into the dealership o had a 2007 Jaguar XKR convertible with 6 months of Select Edition Warranty remaining. During those 6 months, I brought the car into the dealership on three separate occasions, each time complaining about a clicking/popping sound coming from the drivetrain. "No, no! It's just clicking from the brakes. It's normal!" Two months ago the car is out of warranty. So I finally take it to an independent mechanic to diagnose. Turns out it was a bad rear axle, which would have been COVERED under the warranty. Instead I pay somebody else $1200 to do the repair. That repair was done today. Guess what? It's fixed! I should disclose that there were one or two minor issues that were extremely obvious that were successfully repaired by this dealership under warranty (turn signal stalk, and engine oil filler neck). Also, the service advisor Hannane Amanpour was very friendly and professional. I don't know if there is a better dealership in the area for service, because they might all just be as bad as this one. Steer clear. More
by amcdonal86
Employees Worked With
Hannane Amanpour
January 15, 2013
I have had my 2011 Jaguar serviced here more than once. The services performed have all been minor or state inspections. Yujin has scheduled my appointments via e-mail or telephone and is always attentive The services performed have all been minor or state inspections. Yujin has scheduled my appointments via e-mail or telephone and is always attentive and very responsive. The dealership is clean and quiet. The seating is comfortable and the provided refreshments excellent. There is a television on the wall which always seems to be tuned to MSNBC, but otherwise makes the time go by quickly. The complementary WiFi is slow, however, it is free. The restrooms are clean and well maintained. The staff is welcoming overall. My vehicle is always clean and washed when I leave. There are no signs that work was done, except for the movement of the drivers seat and the rear view mirror. I will only service my Jaguar at this location. More
by mkusinagi
Employees Worked With
Yujin
October 22, 2012
Fabulous! Minor problem caused my LR4 to shut down on the way to my daughter's orchestra performance on a Sunday. Rosenthal LR picked us & our gear up, and got us there on time! way to my daughter's orchestra performance on a Sunday. Rosenthal LR picked us & our gear up, and got us there on time! More
by H&B
Employees Worked With
Kevin ,Mike, Tom, Luis
June 07, 2012
Gavin Kassiri is one of the most responsible sales representatives of any company that I have ever dealt with. He is a consumate professional, handles himself beautifully, completely custormer servic representatives of any company that I have ever dealt with. He is a consumate professional, handles himself beautifully, completely custormer service oriented and represents Rosenthal extremely well. As a long time customer of Rosenthal, I have always appreciated doing business with Rosenthal especially because of Gavin Kassiri. Thank you. Chuck Hagel More
by dowdaaron
Employees Worked With
Gavin Kassiri
December 02, 2011
We have received consistently excellent service and the work performed on our Range Rover Sport has been thorough, prompt and well done. Kevin Dooley is an outstanding service advisor and is professional a work performed on our Range Rover Sport has been thorough, prompt and well done. Kevin Dooley is an outstanding service advisor and is professional and friendly to work with. More
by skh5
Employees Worked With
Kevin Dooley
