Jaguar Land Rover Tysons Corner - Service Center

tommy was very helpful and took care of all my needs Great Service. i would recommend the Service Department to all Land Rover owners.I will return for all my service needs. Thanks Tommy. Great Service. i would recommend the Service Department to all Land Rover owners.I will return for all my service needs. Thanks Tommy. More

At Rosenthal Jaguar of Tyson's corner we got outstanding customer service. Our service writer didn't tell us but we found out he came in on his day off to help us get our car serviced so we can go our famil customer service. Our service writer didn't tell us but we found out he came in on his day off to help us get our car serviced so we can go our family road trip in time. he spent a lot of time with us. He made sure to check all our concerns to the issues we had mentioned. he new everything about the car. By the time the car was taken care of and everything that was performed we completely trusted him. he did a great job working with the mechanics to make sure our Jag was safe and capable of making the trip back and fort to Michigan where we were going. I'm so thankful for the honesty and vigilance of the service staff at Rosenthal Jaguar. More

-Our vehicle was dropped-off for routine maintenance and a few minor discrepancies. We recieved it several days later with not only the same discrepancies, but additional inoperative components as well. (T a few minor discrepancies. We recieved it several days later with not only the same discrepancies, but additional inoperative components as well. (There was more, but providing the specifics would only identify the victims.) -Unless their service dept improves their work ethics, and recieve additional maintenance training, I WOULD NOT recommend having them service anyones vehicle. -Their Land Rover Service Dept claims to be 1st in the nation, that may have been the case quite some time ago, but certainly not the case now. -Just be cautious when dealing with the service dept. R, More

Shopping for a car at Rosenthal Jaguar was on "ok" experience at best. HOWEVER, their service department is by far the WORST I have ever had the displeasure of taking my car to. They rarely fix the pr experience at best. HOWEVER, their service department is by far the WORST I have ever had the displeasure of taking my car to. They rarely fix the problem from the first try and for lack of better words, the service reps and their managers are nothing but liars and crooks. They tried, and to a point succeeded, in ripping me off by claiming my warrany expired 4 months early all because they inncorectly listed the car sold 4 months before I bought it. Because of this, I was denied getting my car serviced at another Jaguar dealership. The last couple of trips, they kept my car anywhere from 4 to 7 days before getting it back to me...usually with the same problem and not once because of delay in getting a part. It takes less time to assemble a complete car than for these guys to fix it...or pretend to have at least fixed it. On more than one occasion I had to contact Jaguar to have them deal with this dealer and assisting me in getting my car fixed. Sadly, when you're within your warranty period, Jaguar is all too eager to assist, but once it runs out, they could care less if the dealer rips your off or mistreats you. This dealer and Jaguar really made me regret the purchase of this car... luckily I won't have to keep it for more than another year before trading it in for a proper car; Mercedes or BMW. I already own a newer Mercedes that I service at HBL across the street. Seriously, I don't know how Jaguar is considered a luxury brand, it's insulting to even put it in the same league as Mercedes, BMW or Audi if you just base it on their dealerships and customer service. Stay away from Rosenthal...better yet, stay away from Jaguar and get proper German car from the first place. More

I have bought 3 cars from this place and will never ever go back - period. First, I'll say without reservation that the sales team is very nice and helpful. The service team is another story. Through 3 c go back - period. First, I'll say without reservation that the sales team is very nice and helpful. The service team is another story. Through 3 cars' services, my service guys were rude to me, to my boss (when they called to let me know the car was ready) - and more. I complained to the manager once and he switched me to a new service guy - no improvement. Once while on a three-way call with my insurance adjuster, Tommy stated several times that he was sure that none of the work he was doing on my car was covered by my insurance company because I drove my car incorrectly and wore down my brakes quickly (hmmm - interesting since I've never had problems with my driving before). My adjuster finally snapped at him that I had paid for additional coverage for my NEW car and he should just list the work to be done for her review. He demanded to know if he too could get this same service because he had never heard of it before; could "anyone" get this service. There "must be some mistake" and he had told me that there was no point in me calling my adjuster. In fact, the insurance did cover a significant portion of the work - and he was not happy that they did. He made a point to tell me that "all" the work was going to be done and that I'd have to pay if they didn't - really? At one point, he was upset about my grad school schedule and that the loaner (a decrepit black Dodge Caravan - I swear!!) would be out an extra day!! He has called my job numerous times and demanded to know if I "still" worked there when someone answered. Another time, on my way to the dealership, my car's lights started going off and on repeatedly (not wanting to get stranded a few miles from the dealership); I drove carefully to the dealership and was relieved to have made it there. My relief was shortlived when the service guy (this time not Tommy) told me that it really was a "dumb move" for me to keep driving (no joke!). I hate this place so much, I have refused to go for my free service checkups and pay another dealership instead (probably what they want in the end) and will never go back to Landrover Rosenthal. This isn't even half of how I've been treated. Forget about the service mistakes or the broken deadlines, etc., for me, customer service is essential and they don't have it. I am now car-shopping again, I am looking forward to getting rid of Landrovers altogether and will never -(did I said never?) never buy another one - OR - another vehicle from Landrover/Jaguar Rosenthal. Amen!! More

Purchased used car, one week later had problems starting. Car was towed and taken in 6 times over period of several months....nothing fixed. Problem persisted and finally starter replaced. Service Manager Car was towed and taken in 6 times over period of several months....nothing fixed. Problem persisted and finally starter replaced. Service Manager was verbally rude, condecending, and arrogant. Will not and have not been back. I have driven all the way to Richmond VA to avoid this dealer. BEWARE! More

Excellent customer service and sales force. From the actual sales representative to the finance director were all very helpful in walking me through to have everything done before I can drive away from actual sales representative to the finance director were all very helpful in walking me through to have everything done before I can drive away from the dealership. This was my first vehicle purchase from Rosenthal chantilly Land rover and I would do it again at the same dealership! Later I took my car back to the service department but to the LR and Jaguar dealership in there vienna va. area that was a very good experience as well they did a really good job in installing some after market pieces, it looks factory installed. This I am super happy about. More

Service on my Jaguar was never so pleasant. Knowledgable People. Friendly and clean. Highly recommend this Dealership for vehicle service.They completed oil change and rgular maintenence in under two hours People. Friendly and clean. Highly recommend this Dealership for vehicle service.They completed oil change and rgular maintenence in under two hours and washed the car.I will certainly take my vehicle back when service is needed. More

The best quality of Rosenthal Tyson's landrover is probably their customer service. They maked sure to do anything they can to satisfy the customer and their concerns. I wanted to install a luggage probably their customer service. They maked sure to do anything they can to satisfy the customer and their concerns. I wanted to install a luggage rack on my Rangerover and the parts specialist went out of his way to show me the different types available and what each would look like. At the end when I picked the one I wanted, I knew exactly what it would look like and I recieved a 10% off also. More

The best quality of Rosenthal landrover is probably their customer service. They maked sure to do anything they can to satisfy the customer and their concerns. I wanted to install a luggage rack on my Ranger customer service. They maked sure to do anything they can to satisfy the customer and their concerns. I wanted to install a luggage rack on my Rangerover and the parts specialist went out of his way to show me the different types available; and what each would look like. At the end when I picked the one I wanted, I knew exactly what it would look like The price was a little high so I recieved a 10% off. More