Jaguar Land Rover Tysons Corner - Service Center

Dave in Service is awesome! Dave in Service, I believe he is the service manager/director, is very professional, courteous, and knowledgeable in his work. He not only oversaw the Dave in Service, I believe he is the service manager/director, is very professional, courteous, and knowledgeable in his work. He not only oversaw the service on my vehicle but ensured the job was meticulously done. Kudos to Dave and his team, truly an asset to this dealership! More

Colin Unterkofler Colin, the Encore Specialist was an unexpected bonus when we purchased our new car. He walked us through the systems of our car with patience, humor Colin, the Encore Specialist was an unexpected bonus when we purchased our new car. He walked us through the systems of our car with patience, humor and professionalism. We definitely gained a better understanding of our car. This was the first time we received this "walk through" experience with a car purchase. We consider it a very high touch feature that was greatly appreciated and one that every car dealer should have. More

In DEPTH Tutorial of my NEW 2016 Range Rover, Colin Unterkof I am deeply impressed with the service I have received by MY dealership Rosenthal Land Rover additionally I was given an IN DEPTH Tuturial of my new 2 I am deeply impressed with the service I have received by MY dealership Rosenthal Land Rover additionally I was given an IN DEPTH Tuturial of my new 2016 Range Rover Sport. Colin Unterkofler contacted me to set up a scheduled HOME visit to gover my vehicle. Insuring I nnew everything about my new special vehicle. From bumper to bumper / interior and exterior his special attention to detail was simple incredible- thank you so much! This is a service I never have experienced prior with Mercedes or other high end vehicles. Thanks. More

Do Not Recommend Service During August 2015, my 2008 Range Rover Supercharged was suddenly going into 'limp mode' (wouldn't get out of 3rd gear) periodically when I would trav During August 2015, my 2008 Range Rover Supercharged was suddenly going into 'limp mode' (wouldn't get out of 3rd gear) periodically when I would travel at higher speeds. The easy solution was to turn the car off and turn it back on and the problem would go away . . . for a while. I took my Range Rover to be serviced at Rosenthal Land Rover Tysons Corner, where I bought the vehicle new. Their diagnosis was that the rear differential motor needed to be replaced. Rosenthal also included other related and unrelated suggested repairs (new tires, new brakes, alignment, 90K mile service) for a total of $6,000! Given that my vehicle was no longer on warranty and sticker shock of $6K for a car with less than 45,000 miles, I would seek a second opinion that the rear differential motor was the problem. The rear differential showed no leaking, oil was full and the sound of the rear differential motor seemed fine. Rosenthal returned my car to me but in the meantime fixed a Land Rover recall issue - which I never authorized - and charged me $148.66. We raised our concerns to the corporate office at Jaguar Land Rover North America, LLC, given my vehicle had less than 45K miles, that I've been a loyal Range Rover owner for over 10 years and had never experienced any mechanical problems before. Land Rover is in the business of making money, so that didn't get me anywhere except added frustration. I then took my vehicle to a well respected Land Rover specialist, who works solely on Land Rovers. They looked at the rear differential motor and agreed it was in tact. Instead they discovered that the Rear Differential Control Module (RDCM) was fried and needed to be replaced.By replacing the RDCM, this exposed the root cause problem: my vehicle was emitting diagnostic trouble codes (DTCs) of P0729, P0730, P0734 and P0735. These DTCs were documented in Land Rover Technical Service Bulletin (TSB) #LTB00514 from Jan 17, 2013 as an indication that internal lead free stator bush wear causing loss of pressure on E clutch. The net? Either repairing the unit or replacing the ZF 6HP Automatic Transmission. I chose the latter and the vehicle now runs fine. The folks at the repair shop were awesome: unlike many other service centers they were transparent, they kept me updated throughout the process and treated the car as if it were their own. They used Eriksson Industries that specialize and are authorized in building ZF transmissions which kept my costs at minimum and came with a two-year warranty that is transferrable which is important since I plan to sell my Range Rover and purchase a new vehicle. If you have a Land Rover that is not on warranty and potentially needs service, I would strongly not taking your car to a Land Rover Dealer, and finding a reputable shop like we did! More