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Jaguar Land Rover Tysons Corner - Service Center
Vienna, VA
192 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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192 Reviews of Jaguar Land Rover Tysons Corner - Service Center
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March 20, 2017
Best dealership in Northern Virginia From the general manager of sales Mr Ogun down to everyone in sales were fantastic to work with. Mr Ogun is the best, he has me come into the dealersh From the general manager of sales Mr Ogun down to everyone in sales were fantastic to work with. Mr Ogun is the best, he has me come into the dealership and promised a straightforward transaction within an hour or two. I came in picked a car, he and Mr Cabbagesalk worked their magic and was out in 2 hours with a fantastic deal. Everyone was a please to work with. More
by allikunle
Employees Worked With
Mr Ogun, Mr Cabbagestalk and miss Vennessa
Helpful January 09, 2017
Great service Craig at Rosenthal is wonderful! He goes out of his way to get my car and not to inconvenience me with my work hours. I have the confidence that my ca Craig at Rosenthal is wonderful! He goes out of his way to get my car and not to inconvenience me with my work hours. I have the confidence that my car has been repaired and is safe to drive when brought back to me and at a reasonable price. I have priced many other dealerships which charge way too much. I feel Rosenthal and Craig and his team take care of me. Highly recommend them to anyone More
by Lballow
Employees Worked With
Craig phones
September 08, 2016
Colin Unterkofler Colin, the Encore Specialist was an unexpected bonus when we purchased our new car. He walked us through the systems of our car with patience, humor Colin, the Encore Specialist was an unexpected bonus when we purchased our new car. He walked us through the systems of our car with patience, humor and professionalism. We definitely gained a better understanding of our car. This was the first time we received this "walk through" experience with a car purchase. We consider it a very high touch feature that was greatly appreciated and one that every car dealer should have. More
by RT
Employees Worked With
Colin Unterkofler
May 21, 2016
Colin Unterkofler the Encore Specialist Colin did an excellent job of clarifying the technical programs available in my 2015 Range Rover. I can use the auto commands and work with my naviga Colin did an excellent job of clarifying the technical programs available in my 2015 Range Rover. I can use the auto commands and work with my navigation system more efficiently. He was patient and polite. I have his business card to reach him if I have additional questions. More
by Techsupportcolin
Employees Worked With
Colin Unterkofler. He was kind and explained all the technical parts of my Range Rover so that in the future I will have access that I had not understood and is now available.
April 14, 2016
In DEPTH Tutorial of my NEW 2016 Range Rover, Colin Unterkof I am deeply impressed with the service I have received by MY dealership Rosenthal Land Rover additionally I was given an IN DEPTH Tuturial of my new 2 I am deeply impressed with the service I have received by MY dealership Rosenthal Land Rover additionally I was given an IN DEPTH Tuturial of my new 2016 Range Rover Sport. Colin Unterkofler contacted me to set up a scheduled HOME visit to gover my vehicle. Insuring I nnew everything about my new special vehicle. From bumper to bumper / interior and exterior his special attention to detail was simple incredible- thank you so much! This is a service I never have experienced prior with Mercedes or other high end vehicles. Thanks. More
by Lrobbi
Employees Worked With
Colin Unterkofler
January 07, 2016
Excellent Experience with Julianna I have recently leased a Rover and wanted to do a customization on it. Julianna managed the entire process in a very prompt, convenient and smooth fas I have recently leased a Rover and wanted to do a customization on it. Julianna managed the entire process in a very prompt, convenient and smooth fashion. This dealership certainly holds very high standards for having employees like Julianna. More
by Ehsan Es
Employees Worked With
Julianna Reckendorf
December 28, 2015
Do Not Recommend Service During August 2015, my 2008 Range Rover Supercharged was suddenly going into 'limp mode' (wouldn't get out of 3rd gear) periodically when I would trav During August 2015, my 2008 Range Rover Supercharged was suddenly going into 'limp mode' (wouldn't get out of 3rd gear) periodically when I would travel at higher speeds. The easy solution was to turn the car off and turn it back on and the problem would go away . . . for a while. I took my Range Rover to be serviced at Rosenthal Land Rover Tysons Corner, where I bought the vehicle new. Their diagnosis was that the rear differential motor needed to be replaced. Rosenthal also included other related and unrelated suggested repairs (new tires, new brakes, alignment, 90K mile service) for a total of $6,000! Given that my vehicle was no longer on warranty and sticker shock of $6K for a car with less than 45,000 miles, I would seek a second opinion that the rear differential motor was the problem. The rear differential showed no leaking, oil was full and the sound of the rear differential motor seemed fine. Rosenthal returned my car to me but in the meantime fixed a Land Rover recall issue - which I never authorized - and charged me $148.66. We raised our concerns to the corporate office at Jaguar Land Rover North America, LLC, given my vehicle had less than 45K miles, that I've been a loyal Range Rover owner for over 10 years and had never experienced any mechanical problems before. Land Rover is in the business of making money, so that didn't get me anywhere except added frustration. I then took my vehicle to a well respected Land Rover specialist, who works solely on Land Rovers. They looked at the rear differential motor and agreed it was in tact. Instead they discovered that the Rear Differential Control Module (RDCM) was fried and needed to be replaced.By replacing the RDCM, this exposed the root cause problem: my vehicle was emitting diagnostic trouble codes (DTCs) of P0729, P0730, P0734 and P0735. These DTCs were documented in Land Rover Technical Service Bulletin (TSB) #LTB00514 from Jan 17, 2013 as an indication that internal lead free stator bush wear causing loss of pressure on E clutch. The net? Either repairing the unit or replacing the ZF 6HP Automatic Transmission. I chose the latter and the vehicle now runs fine. The folks at the repair shop were awesome: unlike many other service centers they were transparent, they kept me updated throughout the process and treated the car as if it were their own. They used Eriksson Industries that specialize and are authorized in building ZF transmissions which kept my costs at minimum and came with a two-year warranty that is transferrable which is important since I plan to sell my Range Rover and purchase a new vehicle. If you have a Land Rover that is not on warranty and potentially needs service, I would strongly not taking your car to a Land Rover Dealer, and finding a reputable shop like we did! More
by boolandrover
Employees Worked With
Kevin Dooley, and others
December 17, 2015
Julianna Reckendorf -- Hire 40 people just like her Julianna is the most professional, responsive, and hard-working LR associate I have ever come in contact with. Her customer service is second to none. Julianna is the most professional, responsive, and hard-working LR associate I have ever come in contact with. Her customer service is second to none. She has earned my business for as long as I remain stationed in the local area (I live almost 2 hours from the dealership and her incredible customer service STILL brought me to LR Tysons). Thank you, Julianna. You took great care of me and your efforts could not have reflected more positively on LR Tysons. More
by GuamJoe
Employees Worked With
Julianna Reckendorf, Joe Langsdale, and Finance Manager (I'm sorry I don't recall his name -- helped me with Warranty purchase)
March 02, 2015
Service Support I wanted to add some items to my car such as a roof rack, deployable steps, and some other items. I had my choice between four different dealerships I wanted to add some items to my car such as a roof rack, deployable steps, and some other items. I had my choice between four different dealerships in the DC area that were near me. I had had some previous experience with the Tysons Land Rover so I called over to see what the process/cost/timelines would be. I worked with Julianna over email to identify what parts I should order for my car, potential timeframes for the service, and high level estimates of the costs. I travel a lot and being able to work this out over email and brief phone calls made all of the difference in the world. Julianna was prepared, considerate, and followed through on the actions. When I showed up for the service, the staff was efficient, knowledgeable, and very polite. Several of the staff introduced themselves to me and everyone seemed happy. One of the technicians (Robert) stayed late with me to help explain some of the complicated portions of the roof rack (he was heading out when I arrived). Loaner vehicle was clean, full of fuel, and an easy experience. Two days later I decided that one of the items didn't work out the way I thought it would and Julianna worked a return for me within 24 hours. This dealership knows how to treat people. I will upgrade my vehicle in a year and they have my business... More
by RKingsley
Employees Worked With
Julianna Reckendorf
February 18, 2015
Awesome Cusomter Service! I was truly astonished at the customer service that I received. Julianna went above and beyond to ensure that I made the best accessory selections for I was truly astonished at the customer service that I received. Julianna went above and beyond to ensure that I made the best accessory selections for my truck. She was patient, and attentive. The facility was clean and welcoming, and it made my overall experience worthwhile. More
by TCB521
Employees Worked With
Julianna Reckendorf
