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Jaguar Land Rover Tysons Corner - Service Center
Vienna, VA
192 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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192 Reviews of Jaguar Land Rover Tysons Corner - Service Center
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July 22, 2020
Service Call I continue to have excellent experience with this dealership and it's Customer service Representatives! We were having a problem manually opening the I continue to have excellent experience with this dealership and it's Customer service Representatives! We were having a problem manually opening the luggage compartment on the Jaguar, and Michael suggested that we try some WD-oil on the key and it worked!! More
by wwamission@hotmail.com
Employees Worked With
Michael Mancinho
Helpful July 21, 2020
Excellent service Following are a few comments and observations regarding both Joe Simoules, my longtime service advisor, and Simon Young, my longtime technician. For Following are a few comments and observations regarding both Joe Simoules, my longtime service advisor, and Simon Young, my longtime technician. For most of the last 14 years, Joe and Simon have had a hand in servicing my 2006 JagXType. I was beyond ecstatic to discover the whereabouts of this dynamic duo at Rosenthal Jaguar. Joe and Simon are truly the best at what they do. Simon is a master of his trade. He delves beyond what may appear to be the obvious conclusion and looks for the root-source of the problem. And Joe, well, it would be near impossible for me to count the number of times he’s come to my aid while I’ve been “stuck” in far-away locations. Over these many years, Joe has provided long-distance advice via phone and has helped me navigate, what was for me, some tough situations. I have complete trust in Joe and Simon—they are the gold standard in this arena. Rosenthal is very lucky to have them on the Team. I certainly would recommend Rosenthal Jaguar to others. Warmly, Rebecca More
by Rebecca
Employees Worked With
Joe Simoules, Simon Young
July 21, 2020
Outstanding Support from Joe Simoules Joe was responsible for me having a wonderful experience. His customer support and responsiveness was superb and he showed he really cares for his cu Joe was responsible for me having a wonderful experience. His customer support and responsiveness was superb and he showed he really cares for his customers. I would jump at the chance to have him take care of my car in the future. More
by ROD
Employees Worked With
Joe Simoules
July 18, 2020
I always receive excellent customer service from Kevin Dooley. He is knowledgeable, kind, and willing to explain what needs to be serviced on my vehicle. I really appreciate that. I’ve been bringing my Dooley. He is knowledgeable, kind, and willing to explain what needs to be serviced on my vehicle. I really appreciate that. I’ve been bringing my vehicle to Kevin Dooley for over five years now, and will continue to do so! More
by TLM
Employees Worked With
Kevin Dooley
July 17, 2020
excellent service and professional advice I have been used this dealer's service for years for my two cars because of the excellent service and professional advice from Mr. Keven M. Dooley. He I have been used this dealer's service for years for my two cars because of the excellent service and professional advice from Mr. Keven M. Dooley. He is the best and the reason for me to bring my cars to this dealer. More
by SH
Employees Worked With
none
January 04, 2018
Expensive trial and error service experience. My older XJS had issues that this dealer made worse and very expensive by not telling me that the service staff had insufficient knowledge of how to u My older XJS had issues that this dealer made worse and very expensive by not telling me that the service staff had insufficient knowledge of how to understand and diagnose the problems of an older jaguar. On numerous occasions I would be told that the car was ready, then find the same or another engine related problem when I started to drive home. Whatever they did made things worse. This included, but was not limited to, severe and dangerous engine racing which required me to apply mighty pressure to stop the car, and severe and dangerous (dead spot) hesitation/stalling when accelerating from a stop. Over more than a month I was started on a trend of "let's try one more thing" that amounted to $4,500! Eventually one of the advisory staff told me..."look, these guys know how to read the electronics of newer cars on their diagnostic machines, but are clueless with "real" engine mechanics." In frustration I finally took the car to a foreign car repair shop in Alexandria, and they read the older electronics via bridle hook up to the engine and fixed the racing and hesitation/stall problems in one day for $150.00!! After so much frustration I was thrilled. If I had only gone there when the Rosenthal dealership issues had started to surface! BIG mistake of not correctly reading the situation on my part. Also, rental is only covered for 2 days if the car wasn't purchased from them...so add that inconvenience to my horror story. NEVER EVER take any car resembling vintage to this dealer. More
by DENNISB
Employees Worked With
YU-JEN LEE, AND BEAVER HO
January 04, 2018
Kevin dooly I love to come to Rosenthal Jaguar in Vienna. Tom is always nice and the staff are super helpful, until this morning when I met Kevin Dooly. My 2016 I love to come to Rosenthal Jaguar in Vienna. Tom is always nice and the staff are super helpful, until this morning when I met Kevin Dooly. My 2016 Range Rover was leaking snow and rain from the windshield, and I got up at 7am to drive from Maryland. Kevin approached me in a very rude manner and when I told him the reason I was there he said: “Well, we have other emergencies like you so go home and make an appointment”. I have never experienced such a rude person at Rosenthal and it was very disappointing. More
by Kat
Employees Worked With
Kevin dooly
December 09, 2017
Outstsnding Service Received Today I received outstanding service from Giovanni Quintana at the Tysons service for assistance with my Encore and Bluetooth! I found him very profes Today I received outstanding service from Giovanni Quintana at the Tysons service for assistance with my Encore and Bluetooth! I found him very professional and knowledgeable - overall outstanding experience with him! More
by Jagliver
Employees Worked With
Giovanni Quintana
May 15, 2017
Dave in Service is awesome! Dave in Service, I believe he is the service manager/director, is very professional, courteous, and knowledgeable in his work. He not only oversaw the Dave in Service, I believe he is the service manager/director, is very professional, courteous, and knowledgeable in his work. He not only oversaw the service on my vehicle but ensured the job was meticulously done. Kudos to Dave and his team, truly an asset to this dealership! More
by stellachoi
Employees Worked With
Dave Muse
May 08, 2017
BEST SALESMAN This gentleman named Reda really knows how to treat customers and give quality service, I just bought an amazing car through him and always going to b This gentleman named Reda really knows how to treat customers and give quality service, I just bought an amazing car through him and always going to buy my future cars from him.. More
by 2cute4words
Employees Worked With
Reda habati
