Jaguar Land Rover Tysons Corner - Service Center

Michael Mancinho has a keen sense of the importance of great customer service as he always puts his client first in every situation. I have personally been on hand when Michael has taken the time to expla great customer service as he always puts his client first in every situation. I have personally been on hand when Michael has taken the time to explain a procedure and eased all fears. His unique mix of technical knowledge and customer service dedication would make Michael a valuable asset to any luxury automotive service organization. Please feel free to call the dealership directly if you need more details about experiences with Michael Mancinho of Rosenthal Jaguar, Tyson, Virginia. Onward, LG (Bethesda, Maryland) More

The staff was and always has been professional. Joe Simoules listens to my concerns and has always ensured to communicate with me on all repairs and coverage questions. Simoules listens to my concerns and has always ensured to communicate with me on all repairs and coverage questions. More

My son's beloved 1997 Jaquar was filled with water when the garage of my Georgetown Condo building was flooded due to a HUGE water main break last month. Everyone I talked to said, forget it the car was a the garage of my Georgetown Condo building was flooded due to a HUGE water main break last month. Everyone I talked to said, forget it the car was a loss. Until I talked to Joe Simoules at Rosental Jaquar. He did not make any promises but said he would do his best to save the car. And, he did. He SAVED the car! I couldn't beleive it! Joe achieved what everyone else said was impossible. Thanks Joe for going above and beyond to help us out. You are a great guy. More

Michael Manchino was excellent, he went over & above to satisfy my needs. Very attentive & detailed information about my FPace. I appreciate Michael & will be coming back for all needs due to his great ser satisfy my needs. Very attentive & detailed information about my FPace. I appreciate Michael & will be coming back for all needs due to his great service More

Mike is one of the best service advisors I have worked with. He communicates very well and always gets my car fixed quickly and makes sure it’s cleaned very well. Thanks mike for all of your help. with. He communicates very well and always gets my car fixed quickly and makes sure it’s cleaned very well. Thanks mike for all of your help. More

Big shout out to Ana B. from the customer care team who kept me in the loop via text during the long wait for my back ordered part. So helpful to know that it was in process--and so helpful to be able to kept me in the loop via text during the long wait for my back ordered part. So helpful to know that it was in process--and so helpful to be able to hang onto the LR Sport loaner during the entire period! More

The last two times I took my vehicle in, it came out with another problem. In August the Fuel pump was replaced. The next day I put gas in, and it flowed like a waterfall underneath the entire car. On 11/1 another problem. In August the Fuel pump was replaced. The next day I put gas in, and it flowed like a waterfall underneath the entire car. On 11/11/20 I took it in to get the air conditioning checked. Compressor was replaced, the next day I was driving the car and the power steering went out and the car drifted to the side, then all the lights came on and it was inoperable. Luckily I had been driving at 5:45 in the morning so there was no traffic on the road. They fixed the belt. I waited two days to get my car back, and when I got home, the mechanics had left the engine cover in the back seat, the battery cover just sitting on top of the engine, and dirt all over the drivers door. Very displeased with the mechanics. Service Advisor Tommy was very nice, but the other gentleman service advisor was beyond rude when I called stranded on the side of the road due to their negligence. More

Kevin Dooley is the best service manager we have ever experienced! Thoughtful, kind, reliable and honest. What more could you ask for? He’s the best! experienced! Thoughtful, kind, reliable and honest. What more could you ask for? He’s the best! More

Great experience! Helpful and efficient service advisor. In and out very quickly, with my issues fully resolved. Very much appreciated the COVID precautions, including sanitizing the vehicle and plenty of In and out very quickly, with my issues fully resolved. Very much appreciated the COVID precautions, including sanitizing the vehicle and plenty of spacing in the waiting area. More

Talk about concierge, top of the line service. On a text-base relationship, always available 24/7, and simply on his game at all times. I don’t know how my car functions with him! text-base relationship, always available 24/7, and simply on his game at all times. I don’t know how my car functions with him! More