Jaguar Land Rover Tysons Corner

Let me begin by stating that Craig Faunce in the Internet Sales Department, is the best. He was very professional and quite approachable as well. He answered all of my questions (to my satisfaction) and ad Sales Department, is the best. He was very professional and quite approachable as well. He answered all of my questions (to my satisfaction) and addressed all of my concerns regarding the purchase of my vehicle. He took the time to go over all of the paperwork involved with the purchase and seemed to really care that I fully understood what I was signing. Mr. Faunce also took care of some minor concerns involving the car. Based on my experience with Craig Faunce, I would, without a doubt, give him an "A Plus" rating. He is definitely an assest to Rosenthal Jaguar & Land Rover - Tysons Corner. More

I ENJOYED WORKING WITH CRAIG FAUNCE. HE WAS VERY PROFESIONAL. HE KNOWS HIS PRODUCTS AND WAS ALWAYS AVAILABLE FOR QUESTIONS DURING THE ENTIRE PROCESS. ALL EMAILS AND PHONE CALLS WERE RETURNED FAST PROFESIONAL. HE KNOWS HIS PRODUCTS AND WAS ALWAYS AVAILABLE FOR QUESTIONS DURING THE ENTIRE PROCESS. ALL EMAILS AND PHONE CALLS WERE RETURNED FAST More

Craig has been extremely professional and helpful. I purchased a used Land Rover for my daughter. Craig arranged transport for the vehicle to our residence and had the service on vehicle brought up to purchased a used Land Rover for my daughter. Craig arranged transport for the vehicle to our residence and had the service on vehicle brought up to date. He basically treated us as if we had purchased a new high end Range Rover. More

At Rosenthal Jaguar of Tyson's corner we got outstanding customer service. Our service writer didn't tell us but we found out he came in on his day off to help us get our car serviced so we can go our famil customer service. Our service writer didn't tell us but we found out he came in on his day off to help us get our car serviced so we can go our family road trip in time. he spent a lot of time with us. He made sure to check all our concerns to the issues we had mentioned. he new everything about the car. By the time the car was taken care of and everything that was performed we completely trusted him. he did a great job working with the mechanics to make sure our Jag was safe and capable of making the trip back and fort to Michigan where we were going. I'm so thankful for the honesty and vigilance of the service staff at Rosenthal Jaguar. More

-Our vehicle was dropped-off for routine maintenance and a few minor discrepancies. We recieved it several days later with not only the same discrepancies, but additional inoperative components as well. (T a few minor discrepancies. We recieved it several days later with not only the same discrepancies, but additional inoperative components as well. (There was more, but providing the specifics would only identify the victims.) -Unless their service dept improves their work ethics, and recieve additional maintenance training, I WOULD NOT recommend having them service anyones vehicle. -Their Land Rover Service Dept claims to be 1st in the nation, that may have been the case quite some time ago, but certainly not the case now. -Just be cautious when dealing with the service dept. R, More

I have spent over $130,000 within a year and a half period. I am not satisfied with my last purchase. The car had issues from day one, and it was new. Had to take it to corporate level and still was no period. I am not satisfied with my last purchase. The car had issues from day one, and it was new. Had to take it to corporate level and still was not satisfied. Weary, if I will purchase another Land Rover let along from this dealership. (Range Rover, Lr2) Also was told that car had free maintenance like my Range Rover and low and behold, first service, $350+ dollars. More

Shopping for a car at Rosenthal Jaguar was on "ok" experience at best. HOWEVER, their service department is by far the WORST I have ever had the displeasure of taking my car to. They rarely fix the pr experience at best. HOWEVER, their service department is by far the WORST I have ever had the displeasure of taking my car to. They rarely fix the problem from the first try and for lack of better words, the service reps and their managers are nothing but liars and crooks. They tried, and to a point succeeded, in ripping me off by claiming my warrany expired 4 months early all because they inncorectly listed the car sold 4 months before I bought it. Because of this, I was denied getting my car serviced at another Jaguar dealership. The last couple of trips, they kept my car anywhere from 4 to 7 days before getting it back to me...usually with the same problem and not once because of delay in getting a part. It takes less time to assemble a complete car than for these guys to fix it...or pretend to have at least fixed it. On more than one occasion I had to contact Jaguar to have them deal with this dealer and assisting me in getting my car fixed. Sadly, when you're within your warranty period, Jaguar is all too eager to assist, but once it runs out, they could care less if the dealer rips your off or mistreats you. This dealer and Jaguar really made me regret the purchase of this car... luckily I won't have to keep it for more than another year before trading it in for a proper car; Mercedes or BMW. I already own a newer Mercedes that I service at HBL across the street. Seriously, I don't know how Jaguar is considered a luxury brand, it's insulting to even put it in the same league as Mercedes, BMW or Audi if you just base it on their dealerships and customer service. Stay away from Rosenthal...better yet, stay away from Jaguar and get proper German car from the first place. More

They advertised on Ebay, I went for a test drive (Mazda 3 trade in, they had). After a 2.5 hr driveto et there, I realize of the damage of the car. Car was described as excellent by description and pictures, trade in, they had). After a 2.5 hr driveto et there, I realize of the damage of the car. Car was described as excellent by description and pictures, but had damage under the front and under the side, pieces broken on front corrosion and bent on the side under. I talked with Craig Faunce and a Mr. Blackburn. They were not honest with the car condition. More

So I went here to get a brand new 2011 Range Rover. Paid nearly $55,000 for it and on the second day I drove it, there was a tire pressure problem. So I went out to check out my car tires and what do I see? nearly $55,000 for it and on the second day I drove it, there was a tire pressure problem. So I went out to check out my car tires and what do I see? Rips and tears in all 4 of my tires (One tear big enough to lower the tire pressure). I didn't notice it on the first day since from far away (with Tire Shine) it looked alright, but after I noticed this, I was furious and contacted the sales manager, in who I made the purchase through. He said "This sort of thing 'could' happen..." I have leased almost 10 different cars (mainly Mercedes Benz) in the past 8 years and never have I witnessed this sort of problem. I was thinking how could they have done this? But I remember that it took almost 2 hours to sign the papers and wait for the car to be “washed”. Why does a new car need to be washed? So I assume during the 2 hours that they took my car in the back, they exchanged my brand new tires for used tires and just put tire shine on it to make it ‘look’ new. Since this had occurred, I requested for a brand new car again since taking the wheels off a brand new car doesn’t make my car “new” anymore. So I said I would return my car that I had exchanged and get it from another dealership if they did not offer a brand new Range Rover. A couple hours after I got off the phone, he called me again saying that he would get me a new Range Rover. He possibly did this because he was scared that I would file a lawsuit against him in which I had every intention to. BUYERS BEWARE!! THEY WILL SCAM YOU IN ANYWAY THEY CAN. PLEASE CHECK YOUR TIRES/ENGINE/ETC. IF YOU ARE PURCHASING A NEW CAR! OTHERWISE, DON’T PURCHASE YOUR CAR FROM HERE. More

This was our third new car purchase and I have never been treated more fairly. Rosenthal Land Rover is a great dealership, ask to work with Michael Blackburn. Michael was straightforward, no BS, gave us a treated more fairly. Rosenthal Land Rover is a great dealership, ask to work with Michael Blackburn. Michael was straightforward, no BS, gave us a great price on our new LR2 and very fair price for our trade-in. Mike and Rosenthal Land Rover blew Land Rover Alexandria out of the water when it came down to the negotiation process. We never felt bullied by the sales team, we simply explained the vehicle and options we liked and an hour later we drove away in our new 2010 LR2. I highly recommend Rosenthal Land Rover. More