Jaguar Land Rover Tysons Corner

I purchased a certified 2021 Jaguar in Ft Lauderdale and had it delivered to my residence in VA. Upon delivery I noticed several issues and contacted the GM in Ft Lauderdale. She reached out to Mr. Miller i had it delivered to my residence in VA. Upon delivery I noticed several issues and contacted the GM in Ft Lauderdale. She reached out to Mr. Miller in service and set an appointment for me. I reached out via phone to speak with him about the appointment and he was extremely crass and rude. He was so nasty, after we ended the call I immediately dialed all other Jaguars in the area to see if someone could fit me in for service. I was so upset I called Mr. Miller back and asked him why he had such a gruff attitude with me. He replied he was busy as it is the end of the year and wasn't meaning to be rude. I brought my Jaguar in and this service department had the vehicle for 4 days. When I arrived to pick up the vehicle, two of my main concerns weren't addressed. The service advisor was so rude, more rude than Mr. Miller. She ended up handing my key and telling me the issues were “in my head and I could take the car elsewhere and maybe they can find an issue”. WOW! I left and my two major issues are still issues. The lack of customer service and lack of communication skills presented by both members of your service team has left a horrible taste in my mouth. Between the issues from my purchase and the issues at your service department, I am ready to run back to Mercedes as I always have owned new Mercedes. I have had several vintage Jaguar’s in the past and we thought we would give jaguar newer cars a try-thought we would purchase this SUV, drive it for a year and then, if we liked Jaguar, we would trade it in for a new and larger model, locally. As of now, I wouldn’t step foot back into this dealership, even if they offered me a new Jaguar for free! More

Knowledeable. Courteous, both service personnel Mele and Thomas. Gave options, solutions to resolve my problems Courteous, both service personnel Mele and Thomas. Gave options, solutions to resolve my problems More

This dealership is as sketchy as they come beware. . go across down find another land rover dealer stay away. . go across down find another land rover dealer stay away. More

Had great experience in purchasing my vehicle. Everything went smoothly. Excellent customer service. Albert, sales associate, did an outstanding job throughout the whole process. Albert is truly a Everything went smoothly. Excellent customer service. Albert, sales associate, did an outstanding job throughout the whole process. Albert is truly a very customer-oriented individual. Keep up the great job! Five (5) stars all the way! More

Very efficient in the closing process. Sales was very helpful and understanding with my frustration over Land Rover delays Sales was very helpful and understanding with my frustration over Land Rover delays More

The service is excellent as always has been. They really care very much about the customer. Highly recommended They really care very much about the customer. Highly recommended More

Always terrific customer service at Rosenthal Land Rover. I’ve been a customer for 30+ years, and will never consider another dealership. I’ve been a customer for 30+ years, and will never consider another dealership. More

Courteous and professional customer service. The waiting area is always clean and stocked with complementary snacks and water for customers. The waiting area is always clean and stocked with complementary snacks and water for customers. More

Best service in the DMV, professional, courteous, quick and kept me updated thru the entire process. No other place I will go for Land Roger service! and kept me updated thru the entire process. No other place I will go for Land Roger service! More