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Land Rover Tulsa - Service Center

Tulsa, OK

4.6
458 Reviews
Call Service Center (918) 665-4294

458 Reviews of Land Rover Tulsa - Service Center

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April 14, 2023

Wonderful customer service! ! As soon as I pulled in, John came out to get information off of my car. Andy went over the service they were going to do. He kept in touch with me More

by alysonmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Arbuckle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2023 -

Jaguar Land Rover Tulsa responded

Alyson, Thank you so much for sharing your experience with John & Andy so we can celebrate them and their efforts! We appreciate your business and look forward to being here when you need us! Best wishes to you and yours and thank you again!!

March 30, 2023

I am not sure the problem is resolved as I still hear the same noise More

by Benmon918
Recommend Dealer
Yes
Employees Worked With
John Chapel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Cutshall
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Jul 08, 2023 -

Jaguar Land Rover Tulsa responded

I'd like to thank you for taking the time to share your feedback with us. At Jaguar Land Rover Tulsa, we value all our client’s opinions and experiences, as they present us with the opportunity to grow and improve. I'm sorry to hear that your recent experience with our service department did not meet your expectations. We take great pride in being a family-owned establishment that strives to provide exceptional customer service and an unparalleled automotive experience. We are committed to building lasting relationships with our clients, and we want to ensure your ownership journey with us is positive and rewarding. I understand that this has caused some disappointment and for that, I extend my sincerest apologies. Please rest assured that your feedback has been noted and will be addressed directly with our service team. I would greatly appreciate the opportunity to discuss your experience in more detail and work towards making amends. As part of our ongoing commitment to customer satisfaction, I would like to invite you back to our dealership for a personal meeting with Josh Loehr, our service manager. Our goal is to gain a better understanding of the situation and hopefully regain your trust. We believe in the quality of our service and are committed to making things right for you. Please feel free to reach out to me directly at 918-665-4294. I am at your disposal to ensure that we address your concerns promptly and satisfactorily. Once again, thank you for your feedback. It is through candid input from valued customers like yourself that we can continually improve and better serve our community. We look forward to the opportunity to regain your trust and demonstrate our genuine commitment to your satisfaction. Best Regards, Brian Vance Operations Manager Jaguar Land Rover Tulsa

March 06, 2023

Great customer service! Quick response with my vehicle. I would never go anywhere else to service my car. More

by Ajag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Vance
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Arbuckle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Jaguar Land Rover Tulsa responded

Thank you so much for this five-star review and feedback on your experience with us in service! We appreciate your time and continued business and wish you and yours the very best!

February 27, 2023

Service advisors always friendly and accommodating. As soon as part came in, they got my car in quickly. More

by mseaycsr
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2023 -

Jaguar Land Rover Tulsa responded

Mary, Thank you so much for providing us with this feedback and a five-star rating! We appreciate the time you set aside to give us a shout-out and wish the very best for you and yours!

February 25, 2023

Loved the sales person I bought my new car from but now she is not there. Have had my car now serviced twice. First time service of my car was good but getting sales people to help me with learning the ope More

by Turtle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Huggan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2023 -

Jaguar Land Rover Tulsa responded

I'd like to thank you for taking the time to share your feedback with us. At Jaguar Land Rover Tulsa, we value all our client’s opinions and experiences, as they present us with the opportunity to grow and improve. I'm sorry to hear that your recent experience with our service department did not meet your expectations. As part of our ongoing commitment to customer satisfaction, I would like to invite you back to our dealership for a personal meeting with Josh Loehr, our service manager. Our goal is to gain a better understanding of how we can earn 5 stars from you next time. We believe in the quality of our service and are committed to making things right for you. Please feel free to reach out to me directly at 918-665-4294. I am at your disposal to ensure that we address your concerns promptly and satisfactorily. Once again, thank you for your feedback. It is through candid input from valued customers like yourself that we can continually improve and better serve our community. We look forward to the opportunity to regain your trust and demonstrate our genuine commitment to your satisfaction. Best Regards, Brian Vance Operations Manager Jaguar Land Rover Tulsa

February 16, 2023

Great experience, very courteous, knew my car from previous service. Didn't try to up sell me! More

by Jbcole1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Vance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Jaguar Land Rover Tulsa responded

Thank you so much for this feedback! Exactly what we strive for! :)

February 14, 2023

The staff at JLRRT is constantly working to deliver an exceptional experience for their clients. Whilst the brands provide unique challenges, the staff remains committed to solve and minimize the inconve More

by JRMFP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chapel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rupy Robateau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Vance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Loehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Arbuckle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Holt...What an incredible asset!!! Jackson Dale..appreciate the help!!!!, Tim Bloomfield
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Feb 20, 2023 -

Jaguar Land Rover Tulsa responded

Thank you so kindly for this feedback and 5- star rating! We sure do appreciate your time and business!

February 13, 2023

Jaguar Land Rover Tulsa is an outstanding dealership and John Arbuckle is always very pleasant to visit with. Recent service on my Velar was outstanding and accomplished quickly. I didn't get a chance to More

by saabpilot98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Arbuckle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Jaguar Land Rover Tulsa responded

Robert, it is always an absolute pleasure to assist you sir! We wish you and yours the very best! Thank you so much for this 5- star rating and feedback, it is greatly appreciated!

February 08, 2023

Excellent customer service. Time frame for service was very accurate. My number 1 Range Rover Dealer. More

by llcheney03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2023 -

Jaguar Land Rover Tulsa responded

Thank you so much Linda! We can't thank you enough for taking the time to leave us this five-star review! We sure do appreciate you and your business!

January 16, 2023

Jaguar Land Rover in Tulsa, Oklahoma is an Excellent Premier Dealership. Courteous professional staff members are very friendly, helpful, and knowledgeable. More

by Caddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Vance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Loehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Arbuckle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany , Tim Bloomfield
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Jan 23, 2023 -

Jaguar Land Rover Tulsa responded

Thank you so much Caddy! We appreciate your business and time you set aside to give us this wonderful feedback! Best wishes to you and yours!

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