Land Rover Tulsa - Service Center

Jaguar Land Rover Tulsa responded

I'd like to thank you for taking the time to share your feedback with us. At Jaguar Land Rover Tulsa, we value all our client’s opinions and experiences, as they present us with the opportunity to grow and improve. I'm sorry to hear that your recent experience with our service department did not meet your expectations. We take great pride in being a family-owned establishment that strives to provide exceptional customer service and an unparalleled automotive experience. We are committed to building lasting relationships with our clients, and we want to ensure your ownership journey with us is positive and rewarding. Unfortunately, we don’t have enough New Vehicle supply to provide loaners to all our customers and have supplemented our loaner fleet with around $2,000,000 in Pre-owned JLR vehicles. Without booking an appointment in advance, we simply can’t guarantee a loaner. I understand that this has caused some disappointment and for that, I extend my sincerest apologies. It's distressing to hear that we fell short of communicating that in your case. Please rest assured that your feedback has been noted and will be addressed directly with our service team. I would greatly appreciate the opportunity to discuss your experience in more detail and work towards making amends. As part of our ongoing commitment to customer satisfaction, I would like to invite you back to our dealership for a personal meeting with Josh Loehr, our service manager. Our goal is to rectify the situation and hopefully regain your trust. We believe in the quality of our service and are committed to making things right for you. Please feel free to reach out to me directly at 918-665-4294. I am at your disposal to ensure that we address your concerns promptly and satisfactorily. Once again, thank you for your feedback. It is through candid input from valued customers like yourself that we can continually improve and better serve our community. We look forward to the opportunity to regain your trust and demonstrate our genuine commitment to your satisfaction. Best Regards, Brian Vance Operations Manager Jaguar Land Rover Tulsa

Jaguar Land Rover Tulsa responded

Thank you so much for taking the time to honor us with these 5- stars and feedback! :) Have a great day!

Jaguar Land Rover Tulsa responded

Laura, Thank you so much for sharing your experience with us! We're thrilled to hear that you had a great communication experience with our team. we take pride in providing a friendly and welcoming atmosphere, where our staff aims to make you feel comfortable without any pressure. Your recommendation means a whole lot to us, and we sincerely appreciate your support. If there's anything else we can do to make your experience even better, please let us know. we're here for you!

Jaguar Land Rover Tulsa responded

Antona, We appreciate your kind 5-star review! Our team takes pride in going the extra mile to make your wait enjoyable, and we're thrilled that you appreciated the snacks! Thank you for your kind words and support. Safe travels to you and yours!

Jaguar Land Rover Tulsa responded

Valarie, Thank you so much for you kind words and enthusiastic recommendation! We greatly appreciate your feedback and are truly humbled by your incredibly positive review!! It's wonderful to hear that you consistently receive excellent customer service. We value your satisfaction and look forward to serving you and others with the same level of care and dedication. If you need anything, let us know!! :)

Jaguar Land Rover Tulsa responded

Shaynea, Thank you so much for sharing this feedback with us and honoring us with these five- stars!! Your time and business are very much appreciated. Safe travels to you and yours! We will be here when you need us next! :)

Jaguar Land Rover Tulsa responded

Lorie, Thank you so much for hopping on Dealer Rater and granting us this 5-star review! We sure do appreciate your business and look forward to being here when you need us next. Safe travels to you and yours!

Jaguar Land Rover Tulsa responded

Angela, Thank you so much for setting aside your valuable time to honor us with these five stars and feedback! We appreciate your business and look forward to being here whenever you need us!

Jaguar Land Rover Tulsa responded

Kevin, Thank you so much for this 5-star rating, feedback and for returning our corporate survey, these are SO important to all of us! Thank you for your continued business throughout the years and for Corey's shout out, we will make sure to celebrate him and his dedication. We appreciate your understanding of our parts availability and your patience, thank you, again!! Safe travels to you and yours!

Jaguar Land Rover Tulsa responded

Shelia, Thank you so much for taking the time to hop on Dealer Rater, we appreciate the feedback and shout out for Corey! Thank you for your business, safe travels to you and yours!