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Land Rover Tulsa - Service Center

Tulsa, OK

4.6
444 Reviews
Call Service Center (918) 665-4294

444 Reviews of Land Rover Tulsa - Service Center

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August 22, 2023

Neat dealership, very modern looking with great restrooms. My only complaint is the lack of loaner cars. Very courteous people More

by terry56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Arbuckle
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2023 -

Jaguar Land Rover Tulsa responded

Thank you, for your thoughtful review! We're glad you found our dealership modern and impressive and our staff courteous. We apologize for any inconvenience regarding the lack of loaner cars, part delays are a big factor in their timely returns, nevertheless your feedback helps us improve, and we hope we get the chance to serve you again. Safe travels to you and yours!

August 22, 2023

Corey is amazing, really knows how to treat a customer well. Appreciate everything he did and turning the car around quickly as he knew I had to drive back to Arkansas. Techs did a good job and followed u More

by AJKALEKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Pritchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2023 -

Jaguar Land Rover Tulsa responded

Thank you so much, Aj, for your fantastic review! We're thrilled to hear that Corey provided amazing service and went the extra mile to make sure you had a great experience. We're delighted that he ensured a quick turnaround for you, especially knowing you had a long drive ahead to Arkansas. Your appreciation means a lot, we'll be sure to pass along your kind words to Corey. Safe travels, and we hope to see you again in the future!

August 19, 2023

Excellent staff. Very courteous. Everything was really efficient! They met me at the door when they opened and returned a clean car to me More

by tracthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rupy Robateau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Jaguar Land Rover Tulsa responded

Thank you so much for your kind words, Tracy! We're thrilled to hear about your experience with us. Providing courteous service and efficient assistance is a top priority and we're glad our staff could meet your expectations and return your car in great condition. We look forward to serving you again in the future!

August 18, 2023

Andy was responsive when I needed him, but after you having my vehicle for 5.5 weeks and 12k later, it is VERY frustrating to have my vehicle delivered back to me not all the way fixed. I am having to b More

by peytonhreddick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2023 -

Jaguar Land Rover Tulsa responded

Thank you for your feedback and we deeply regret the extended repair time, which has caused you considerable frustration. As we understand the situation, the damage your vehicle sustained was from hitting a truck tire tread on the highway and it was substantial, leading to a comprehensive repair process. Unfortunately, the repair timeline was further prolonged due to unforeseen parts delays and the paintwork required to restore your vehicle to its pre-accident condition. We learn with every experience, so we now realize that any physical damage always needs to be sent to a body shop, even if it will cause further delays in the repair process. As for the warning light issue, we are aware of its significance and the inconvenience it poses. Regrettably, the required part to resolve this specific concern is still on order, something that is clearly beyond our control. Once the part is on hand, our skilled technicians will immediately prioritize its installation to eliminate the warning light and ensure the overall functionality and safety of your vehicle. Your satisfaction is our top priority, and we deeply appreciate your patience during this challenging time. We recognize the inconvenience you've experienced and understand your frustration. Our goal is to restore your vehicle to its optimal condition and to provide you with the peace of mind you deserve. Brian Vance Operations Manager, JLR Tulsa

August 10, 2023

Service department has always been very courteous and helpful. They always explain and stay in touch More

by Wrenken1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Jaguar Land Rover Tulsa responded

Thank you so much for your kind review! Our service department strives to provide excellent customer service and clear communication. Thank you for choosing our services, and if you ever need assistance in the future, feel free to reach out. Your feedback motivates us to continue delivering great service, thank you!!

August 06, 2023

I always have a good experience at this dealership. Everyone is professional but friendly and they go out of their way to make my visits as comfortable as possible. More

by annehewgley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Jaguar Land Rover Tulsa responded

Thank you, Anne! We're thrilled to know that you always have a good experience at our dealership. Providing a professional yet friendly atmosphere is crucial to us, and we're delighted that you feel comfortable during your visits. Your kind words mean a lot to our team, and we'll continue to go out of our way to ensure your satisfaction. If there's anything specific you'd like to see improved or any other feedback you'd like to share, please feel free to reach out! We look forward to welcoming you back on your next visit!

August 01, 2023

Very professional, knowledgeable and friendly group of people. They really interest to help and answered any questions about the car. More

by ali.fazel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Jaguar Land Rover Tulsa responded

Ali, Thank you so much for leaving us this five-star review! Your satisfaction is our top priority, and we're grateful for your five-star review and feedback. If you have any questions, don't hesitate to reach out. we look forward to serving you again in the future!

July 31, 2023

Corey, was very good about the service and the service price and had a loaner waiting for me I like that. More

by clarence.pittman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Jaguar Land Rover Tulsa responded

Thank you, Clarence, for your wonderful review! We're delighted to hear that Corey provided excellent service and explained the service pricing clearly. It's great to know that you appreciated the convenience of having a loaner vehicle waiting for you. Your satisfaction is our goal, and we're grateful for your kind words. If you ever need anything else, please feel free to reach out. We look forward to assisting you again!

July 29, 2023

The dealership is comfortable and inviting. The staff is friendly and helpful. I love the ambience and service. However, the couch is worn and uncomfortable. More

by burgpark
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Arbuckle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Jaguar Land Rover Tulsa responded

Linda, Thank you so much for the five-star review! We're thrilled to hear that our dealership is inviting and that you found our staff friendly and helpful as this is a top priority of ours! Regarding the couch, we will definitely look into it, thank you for your feedback, we want our customers to be as comfy as possible as they wait, thank you for sharing this with us.

July 28, 2023

Andy and Corey get five stars. Jaguar engineering gets a zero I will not purchase another Jaguar due to the repair cost. 26,000 miles on my 2018 f pace, low miles but out of More

by Cowles Jaguar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Jaguar Land Rover Tulsa responded

Thank you kindly for sharing your feedback with us, we genuinely understand your frustrations and appreciate you voicing to us how you feel about the repair costs encountered. We are always on a mission to get better at what we do and it's important to hear from every customers perspective. Best wishes to you and yours.

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