Land Rover Tulsa - Service Center

Jaguar Land Rover Tulsa responded

Hi Aaron, we’re sorry you feel that way about the brand. We do prioritize our clients with appointments first and we did inform you of that prior to you having your vehicle towed here. While here, everything functioned properly on your vehicle and there were no fault codes stored related to your concern, so there was nothing for us to do. We did inform you of a Software Over The Air update that was available for your vehicle and offered to do it at no charge but your tow truck service arrived to pick the vehicle up before we could start on it. We also emailed you instructions on how to update the software remotely, which is exactly what it is intended for. We suggest working with your advisor to schedule the service next time so we can complete the services required in a more timely fashion. Regards, Brian Vance Operations Manager, JLR Tulsa

Jaguar Land Rover Tulsa responded

Thank you, John, for your kind words! We're delighted to hear that our service department's dedication is one that shows! Your satisfaction is a top priority, and we're always here to assist you. Thank you for choosing us and for your support. We look forward to serving you in the future, safe travels to you and yours!

Jaguar Land Rover Tulsa responded

Alan, Thank you for your amazing support and five-star review! We're thrilled to have been part of your journey with 12 cars and counting. It's wonderful to hear from you and that our team consistently takes care of your service needs promptly. We truly appreciate your trust and look forward to serving you for many more cars to come!

Jaguar Land Rover Tulsa responded

Anita, Thank you for your glowing review! We're thrilled to know that you found our dealership services helpful and our service Manager courteous. Providing a ride home is just one way we aim to make your experience convenient and pleasant. Your feedback means a lot to us, and we look forward to serving you again in the future!

Jaguar Land Rover Tulsa responded

Thank you, Brenda! We're delighted to hear that Corey in service provided professional and comprehensive assistance. Your satisfaction is our top priority, and we're here to help whenever you need us. Safe travels to you and yours!

Jaguar Land Rover Tulsa responded

Thank you, Terri, for sharing your feedback with us! We're glad to hear that everyone in our service areas treated you with respect and were pleasant to work with. We're constantly striving to provide the best experience for our customers, and your input helps us improve. If there's anything else we can do to earn that extra star from you next time, please don't hesitate to let us know. We value your business and hope to continue serving you well!

Jaguar Land Rover Tulsa responded

Thank you, Kelli, for your glowing review! We're delighted that we could ensure your car was serviced and repaired to your satisfaction. It's wonderful to know that our team went the extra mile. We're thrilled that John's dedication and efforts stood out to you, and we appreciate your recognition of his above-and-beyond service. Your satisfaction is our priority, and we look forward to continuing to provide you with exceptional service in the future. Thank you for choosing us!

Jaguar Land Rover Tulsa responded

Thank you, Brooke, for your wonderful review! We're thrilled that you had a great experience with us. It's fantastic to hear that John consistently provides excellent service and makes your visits memorable by remembering you. We're also glad to know that the young lady was fantastic and attentive. We appreciate your kind words, your satisfaction is our priority and we're excited to welcome you back for more exceptional experiences in the future!

Jaguar Land Rover Tulsa responded

We are so sorry we didn’t get this done for you! You’re right! It is part of our process so please accept my apologies. Please reach out to your service advisor and we’ll provide you with a complementary detail for your vehicle and loaner car while we’re completing the detail. Thank you for the feedback, it’s how we get better. Regards, Brian Vance Operations Manager

Jaguar Land Rover Tulsa responded

Hi Dallas, thank you for the feedback but we are a bit puzzled by the review. When you purchased your vehicle at a different dealership, they didn’t review the vehicle operations with you (or didn’t do it well) and failed to properly set up your Bluetooth. We had Arnie, a Sales Concierge, spend the time with you to review the vehicle and we resolved the infotainment system issues you were experiencing. This should have been done when you purchased your vehicle, but we were happy to help. The wait time for the service you requested is due to the need for a loaner car. We have 40 cars in loaner service, many of which are tied up due to parts delays as we only use factory parts. We offered to work on the vehicle sooner if you could wait in the store or if you could use our shuttle service, but you declined. Many people use cell phones for business, as the case here. To mention in your review that there were no customers in the store when you were here is again, a very puzzling statement and we’re frankly unsure of how to respond to that. Maybe the store you purchased your vehicle from would be able to provide you with the experience you’re looking for since we’re clearly not. Regards, Brian Vance Operations Manager, JLR Tulsa

Lex_Man responded

I beg to differ with you. There was never any mention of a loaner auto being offered to me, much less this being the reason for the extended time period to the service appt. I can only surmise this was false information provided to you. As for those in the store, employees and custom, this was merely an observation.