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Jaguar Land Rover Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
657 Reviews
Thank you for choosing Jaguar Land Rover in Tulsa, Oklahoma. Land Rover Tulsa has the highest customer service in the region. We are a family-owned dealership group that has been in the Tulsa market for over 43 years, thanks to our loyal customers who appreciate the Jaguar Land Rover Tulsa's level of service. Whether you're considering a Land Rover Discovery Sport, Range Rover Evoque, Range Rover Sport or Range Rover, our sales staff is eager to share their knowledge and enthusiasm about these extraordinary vehicles. Our sales and service personnel also take pride in serving as your trusted advisors and strive to develop relationships based on integrity and trust, with our goal to provide an unparalleled ownership experience. We suggest you browse our inventory of New and Pre-owned inventory.
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3905 S Memorial Dr

Tulsa, OK

74145

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Showing 657 reviews

June 20, 2023

Great support. Very professional in customer service. Good explanation on my car issue. Thank you!! More

by trimi4400
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Arbuckle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

trimi4400 responded

Thanks for your great services and supporting!

June 17, 2023

This place does not produce excellence like the cars… customer sucks to me!! Service department need a training session on how to treat people! More

by allwalksoflife2016
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2023 -

Jaguar Land Rover Tulsa responded

I'd like to thank you for taking the time to share your feedback with us. At Jaguar Land Rover Tulsa, we value all our client’s opinions and experiences, as they present us with the opportunity to grow and improve. I'm sorry to hear that your recent experience with our service department did not meet your expectations. We take great pride in being a family-owned establishment that strives to provide exceptional customer service and an unparalleled automotive experience. We are committed to building lasting relationships with our clients, and we want to ensure your ownership journey with us is positive and rewarding. Your sentiment of feeling uncared for is deeply regrettable, as it is contrary to the values we uphold. I understand that this has caused some disappointment and for that, I extend my sincerest apologies. It's distressing to hear that we fell short of demonstrating that in your case. Please rest assured that your feedback has been noted and will be addressed directly with our service team. I would greatly appreciate the opportunity to discuss your experience in more detail and work towards making amends. As part of our ongoing commitment to customer satisfaction, I would like to invite you back to our dealership for a personal meeting with Josh Loehr, our service manager. Our goal is to rectify the situation and hopefully regain your trust. We believe in the quality of our service and are committed to making things right for you. Please feel free to reach out to me directly at 918-665-4294. I am at your disposal to ensure that we address your concerns promptly and satisfactorily. Once again, thank you for your feedback. It is through candid input from valued customers like yourself that we can continually improve and better serve our community. We look forward to the opportunity to regain your trust and demonstrate our genuine commitment to your satisfaction. Best Regards, Brian Vance Operations Manager Jaguar Land Rover Tulsa

June 15, 2023

Excellent / professional / friendly service. Explanation and time required for services was provided and the Jaguar was ready to go as promised. More

by CRAHANSTEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Arbuckle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Jaguar Land Rover Tulsa responded

Steve, Thank you for your kind words and positive review! We're thrilled to hear you had an excellent experience with our team. Communication is always a top priority and we greatly appreciate your feedback. We can't wait to welcome you back for more exceptional service in the future! safe travels and thank you again!

June 14, 2023

Andy always takes great care of me and my vehicle every time I come in. More

by sarah_e_beeson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Jaguar Land Rover Tulsa responded

Sarah, Thank you so much for your fantastic 5-star review! We greatly appreciate your kind words and continued trust in our services. It's always a pleasure to take care of you and your vehicle. We truly value your feedback and look forward to serving you with the same level of excellence in the future! :) Safe travels to you and yours!

June 12, 2023

I’ve been looking at Jaguar’s for awhile and decided to build the one I wanted online. I visited Tulsa Jaguar/Land Rover dealership. Jack Pritchard was very professional and gave outstanding service as I b More

by ronda.scott
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jack Pritchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Jaguar Land Rover Tulsa responded

Ronda, Thank you from the bottom of our hearts for your absolutely delightful review and 5 stars! We couldn't be more grateful for your kind words and the time you took to share your experience. Jack is truly a gem, and we're overjoyed to hear that he provided exceptional service throughout the process of building your very own Jaguar. It brings us immense joy to know that you're head over heels in love with your new car. If there is anything else we can help you with, please don't hesitate to let us know! Wishing you many miles of pure driving bliss!

June 11, 2023

Always take care of us. Keeps us in formed has great communication skills. Pleasure to deal with. More

by eric.rake72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Jaguar Land Rover Tulsa responded

Eric, Thank you so much for your fantastic review! We greatly appreciate your kind words and are thrilled to hear that we consistently take good care of you. Keeping our valued customers informed and maintaining excellent communication is of utmost importance to us. It is truly a pleasure to have the opportunity to serve you! If there is anything else we can do to enhance your experience, please don't hesitate to reach out! Thank you!

June 10, 2023

Very efficient. On time. They make your life easy! The staff: they are all great! More

by fernandoluisvillamil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rupy Robateau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Jaguar Land Rover Tulsa responded

Fernando, Thank you for your amazing 5-star review! We're thrilled to hear that our service was efficient and on time, making your life easier! Our staff takes great pride in providing exceptional service, and your kind words mean the world to us. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your support and look forward to serving you again soon!

June 08, 2023

They had my range rover for 2 months with no loaner available and basically zero communication on progress. Super frustrating. More

by kashagilbert01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Meyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2023 -

Jaguar Land Rover Tulsa responded

I'd like to thank you for taking the time to share your feedback with us. At Jaguar Land Rover Tulsa, we value all our client’s opinions and experiences, as they present us with the opportunity to grow and improve. I'm sorry to hear that your recent experience with our service department did not meet your expectations. We take great pride in being a family-owned establishment that strives to provide exceptional customer service and an unparalleled automotive experience. We are committed to building lasting relationships with our clients, and we want to ensure your ownership journey with us is positive and rewarding. Unfortunately, we don’t have enough New Vehicle supply to provide loaners to all our customers and have supplemented our loaner fleet with around $2,000,000 in Pre-owned JLR vehicles. Without booking an appointment in advance, we simply can’t guarantee a loaner. I understand that this has caused some disappointment and for that, I extend my sincerest apologies. It's distressing to hear that we fell short of communicating that in your case. Please rest assured that your feedback has been noted and will be addressed directly with our service team. I would greatly appreciate the opportunity to discuss your experience in more detail and work towards making amends. As part of our ongoing commitment to customer satisfaction, I would like to invite you back to our dealership for a personal meeting with Josh Loehr, our service manager. Our goal is to rectify the situation and hopefully regain your trust. We believe in the quality of our service and are committed to making things right for you. Please feel free to reach out to me directly at 918-665-4294. I am at your disposal to ensure that we address your concerns promptly and satisfactorily. Once again, thank you for your feedback. It is through candid input from valued customers like yourself that we can continually improve and better serve our community. We look forward to the opportunity to regain your trust and demonstrate our genuine commitment to your satisfaction. Best Regards, Brian Vance Operations Manager Jaguar Land Rover Tulsa

June 07, 2023

Appreciated them getting my in on a Saturday. Being able to get a loaner car helped me carry on with my day. I do wish I got a paper copy of my bill. 💜 More

by ci24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Jaguar Land Rover Tulsa responded

Cindy, Thank you for taking the time to share your feedback about your recent experience with us. We're pleased to hear that our team was able to accommodate you on a Saturday and provide you with a loaner car, ensuring that your day wasn't disrupted! We will mail out a paper copy to your address on file, If you need your invoice sooner, just reach out and we can send it your way via email. Thanks for your valuable time and business! Have a great day!

June 07, 2023

The customer service was fine but frustrating. I was told multiple times they were going to have a loaner car for me while my car was there for 4 months. Every month they pushed the date back when More

by Jtmurphy2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey Huggan
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Arbuckle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2023 -

Jaguar Land Rover Tulsa responded

I'd like to thank you for taking the time to share your feedback with us. At Jaguar Land Rover Tulsa, we value all our client’s opinions and experiences, as they present us with the opportunity to grow and improve. I'm sorry to hear that your recent experience with our service department did not meet your expectations. We take great pride in being a family-owned establishment that strives to provide exceptional customer service and an unparalleled automotive experience. We are committed to building lasting relationships with our clients, and we want to ensure your ownership journey with us is positive and rewarding. Unfortunately, we don’t have enough New Vehicle supply to provide loaners to all our customers and have supplemented our loaner fleet with around $2,000,000 in Pre-owned JLR vehicles. Without booking an appointment in advance, we simply can’t guarantee a loaner. I understand that this has caused some disappointment and for that, I extend my sincerest apologies. It's distressing to hear that we fell short of communicating that in your case. Please rest assured that your feedback has been noted and will be addressed directly with our service team. I would greatly appreciate the opportunity to discuss your experience in more detail and work towards making amends. As part of our ongoing commitment to customer satisfaction, I would like to invite you back to our dealership for a personal meeting with Josh Loehr, our service manager. Our goal is to rectify the situation and hopefully regain your trust. We believe in the quality of our service and are committed to making things right for you. Please feel free to reach out to me directly at 918-665-4294. I am at your disposal to ensure that we address your concerns promptly and satisfactorily. Once again, thank you for your feedback. It is through candid input from valued customers like yourself that we can continually improve and better serve our community. We look forward to the opportunity to regain your trust and demonstrate our genuine commitment to your satisfaction. Best Regards, Brian Vance Operations Manager Jaguar Land Rover Tulsa

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