Jaguar Land Rover Tulsa

Jaguar Land Rover Tulsa responded

Gary, It is an absolute pleasure to assist you sir! We are thrilled to hear that your service experience was professional and caring, as this is exactly the service experience we want you to have. Thank you for setting aside your precious time by leaving us this feedback, it means a lot to our team and we can't thank you enough. Safe travels to you and yours!! Please do not hesitate to reach out if you need anything at all!

Jaguar Land Rover Tulsa responded

Pat, Thank you so much for taking the time to share your positive experience with us!! We're delighted to hear that our dealership has consistently provided you with professional, kind and considerate service. We're glad you appreciate the little extras like the vacuum and car wash that enhance your experience. Your five-star review means a lot to us, and we're grateful for your continued support. We're here for you whenever you need us, and we'll strive to make every visit just as pleasant as the last. Safe travels to you and yours!

Jaguar Land Rover Tulsa responded

David, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the wait. However, we're glad to hear that once we were able to address your vehicle, everything else met your satisfaction. We value your business and will make every effort to improve our response time in similar situations. thank you for your valuable input, we hope to serve you even better in the future. Safe travels to you and yours!

Jaguar Land Rover Tulsa responded

James, Thank you for this five-star review and rating! We're thrilled to hear that your experience with our dealership was hassle-free. #makeiteasy! Making our customers happy is always a top priority, and we're delighted that we could provide you with a deal that met your expectations. We appreciate your kind words and your trust in us. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again.

Jaguar Land Rover Tulsa responded

David, Thank you so much for letting us know you had some trouble getting an appointment scheduled, but once scheduled we gained your trust and business. We apologize for the trouble you experienced early on but thank you for your honesty and the time you set aside to share this with us so we can get better and be better. Please do not hesitate to reach out if you need anything at all, safe travels to you and your and thank you again!

Jaguar Land Rover Tulsa responded

Camesha, Thank you so much for taking the time to leave us this feedback and 5-star review! These reviews mean so much to our team and really help us give extra kudos to Corey, for a service well done! Thank you for sharing and for your precious time and business. We wish you the absolute best, safe travels to you and yours!

Jaguar Land Rover Tulsa responded

Vaughn, Thank you for your amazing 5-star review! We are delighted that John Chapel and Daniel maintained open and honest communication throughout the entire process. Your appreciation means a lot to us. If you need any further assistance, please don't hesitate to reach out! We truly value your support!

Jaguar Land Rover Tulsa responded

Joseph, Thank you for your wonderful feedback! We're thrilled to hear that your service advisor provided you with excellent assistance. It's great to knw that they were knowledgeable and helpful in addressing your questions. We appreciate your positive review and look forward to serving you again in the future! Safe travels to you and yours!

Jaguar Land Rover Tulsa responded

Saundra, Thank you so much for your kind review and five-star rating! We're thrilled to hear that your experience at our dealership was exceptional. Maintaining a clean and welcoming environment is a top priority for us, and we're glad it made a positive impression on you, thanks for sharing that. We are delighted to that you found our representative to be friendly and helpful, we are also pleased that you received your loaner in a timely manner, we truly appreciate your feedback and look forward o serving you again in the future! Safe travels to you and yours!

Jaguar Land Rover Tulsa responded

I'd like to thank you for taking the time to share your feedback with us. At Jaguar Land Rover Tulsa, we value all our client’s opinions and experiences, as they present us with the opportunity to grow and improve. I'm sorry to hear that your recent experience with our service department did not meet your expectations. We take great pride in being a family-owned establishment that strives to provide exceptional customer service and an unparalleled automotive experience. We are committed to building lasting relationships with our clients, and we want to ensure your ownership journey with us is positive and rewarding. Your sentiment of feeling uncared for is deeply regrettable, as it is contrary to the values we uphold. I understand that this has caused some disappointment and for that, I extend my sincerest apologies. It's distressing to hear that we fell short of demonstrating that in your case. Please rest assured that your feedback has been noted and will be addressed directly with our service team. I would greatly appreciate the opportunity to discuss your experience in more detail and work towards making amends. As part of our ongoing commitment to customer satisfaction, I would like to invite you back to our dealership for a personal meeting with Josh Loehr, our service manager. Our goal is to rectify the situation and hopefully regain your trust. We believe in the quality of our service and are committed to making things right for you. Please feel free to reach out to me directly at 918-665-4294. I am at your disposal to ensure that we address your concerns promptly and satisfactorily. Once again, thank you for your feedback. It is through candid input from valued customers like yourself that we can continually improve and better serve our community. We look forward to the opportunity to regain your trust and demonstrate our genuine commitment to your satisfaction. Best Regards, Brian Vance Operations Manager Jaguar Land Rover Tulsa