Jaguar Land Rover Tulsa

Jaguar Land Rover Tulsa responded

Thank you, Kelli, for your glowing review! We're delighted that we could ensure your car was serviced and repaired to your satisfaction. It's wonderful to know that our team went the extra mile. We're thrilled that John's dedication and efforts stood out to you, and we appreciate your recognition of his above-and-beyond service. Your satisfaction is our priority, and we look forward to continuing to provide you with exceptional service in the future. Thank you for choosing us!

Jaguar Land Rover Tulsa responded

Thank you, Brooke, for your wonderful review! We're thrilled that you had a great experience with us. It's fantastic to hear that John consistently provides excellent service and makes your visits memorable by remembering you. We're also glad to know that the young lady was fantastic and attentive. We appreciate your kind words, your satisfaction is our priority and we're excited to welcome you back for more exceptional experiences in the future!

Jaguar Land Rover Tulsa responded

We are so sorry we didn’t get this done for you! You’re right! It is part of our process so please accept my apologies. Please reach out to your service advisor and we’ll provide you with a complementary detail for your vehicle and loaner car while we’re completing the detail. Thank you for the feedback, it’s how we get better. Regards, Brian Vance Operations Manager

Jaguar Land Rover Tulsa responded

Hi Dallas, thank you for the feedback but we are a bit puzzled by the review. When you purchased your vehicle at a different dealership, they didn’t review the vehicle operations with you (or didn’t do it well) and failed to properly set up your Bluetooth. We had Arnie, a Sales Concierge, spend the time with you to review the vehicle and we resolved the infotainment system issues you were experiencing. This should have been done when you purchased your vehicle, but we were happy to help. The wait time for the service you requested is due to the need for a loaner car. We have 40 cars in loaner service, many of which are tied up due to parts delays as we only use factory parts. We offered to work on the vehicle sooner if you could wait in the store or if you could use our shuttle service, but you declined. Many people use cell phones for business, as the case here. To mention in your review that there were no customers in the store when you were here is again, a very puzzling statement and we’re frankly unsure of how to respond to that. Maybe the store you purchased your vehicle from would be able to provide you with the experience you’re looking for since we’re clearly not. Regards, Brian Vance Operations Manager, JLR Tulsa

Lex_Man responded

I beg to differ with you. There was never any mention of a loaner auto being offered to me, much less this being the reason for the extended time period to the service appt. I can only surmise this was false information provided to you. As for those in the store, employees and custom, this was merely an observation.

Jaguar Land Rover Tulsa responded

Thank you so much, Elmer! We're delighted to hear that our team members provided you with helpful assistance during your visit. We're also thrilled that you found our showroom beautiful, we appreciate your five star review and look forward to serving you again. Safe travels!!

Jaguar Land Rover Tulsa responded

Thank you, for your thoughtful review! We're glad you found our dealership modern and impressive and our staff courteous. We apologize for any inconvenience regarding the lack of loaner cars, part delays are a big factor in their timely returns, nevertheless your feedback helps us improve, and we hope we get the chance to serve you again. Safe travels to you and yours!

Jaguar Land Rover Tulsa responded

Thank you so much, Aj, for your fantastic review! We're thrilled to hear that Corey provided amazing service and went the extra mile to make sure you had a great experience. We're delighted that he ensured a quick turnaround for you, especially knowing you had a long drive ahead to Arkansas. Your appreciation means a lot, we'll be sure to pass along your kind words to Corey. Safe travels, and we hope to see you again in the future!

Jaguar Land Rover Tulsa responded

Thank you so much for your kind words, Tracy! We're thrilled to hear about your experience with us. Providing courteous service and efficient assistance is a top priority and we're glad our staff could meet your expectations and return your car in great condition. We look forward to serving you again in the future!

Jaguar Land Rover Tulsa responded

Thank you for your feedback and we deeply regret the extended repair time, which has caused you considerable frustration. As we understand the situation, the damage your vehicle sustained was from hitting a truck tire tread on the highway and it was substantial, leading to a comprehensive repair process. Unfortunately, the repair timeline was further prolonged due to unforeseen parts delays and the paintwork required to restore your vehicle to its pre-accident condition. We learn with every experience, so we now realize that any physical damage always needs to be sent to a body shop, even if it will cause further delays in the repair process. As for the warning light issue, we are aware of its significance and the inconvenience it poses. Regrettably, the required part to resolve this specific concern is still on order, something that is clearly beyond our control. Once the part is on hand, our skilled technicians will immediately prioritize its installation to eliminate the warning light and ensure the overall functionality and safety of your vehicle. Your satisfaction is our top priority, and we deeply appreciate your patience during this challenging time. We recognize the inconvenience you've experienced and understand your frustration. Our goal is to restore your vehicle to its optimal condition and to provide you with the peace of mind you deserve. Brian Vance Operations Manager, JLR Tulsa

Jaguar Land Rover Tulsa responded

Thank you so much for taking a moment to share your experience with us with the world! We genuinely appreciate your feedback and look forward to assisting you whenever you may need us again. Please do not hesitate to reach out. Enjoy your new Range Rover!