Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Jaguar Land Rover Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
605 Reviews
Thank you for choosing Jaguar Land Rover in Tulsa, Oklahoma. Land Rover Tulsa has the highest customer service in the region. We are a family-owned dealership group that has been in the Tulsa market for over 43 years, thanks to our loyal customers who appreciate the Jaguar Land Rover Tulsa's level of service. Whether you're considering a Land Rover Discovery Sport, Range Rover Evoque, Range Rover Sport or Range Rover, our sales staff is eager to share their knowledge and enthusiasm about these extraordinary vehicles. Our sales and service personnel also take pride in serving as your trusted advisors and strive to develop relationships based on integrity and trust, with our goal to provide an unparalleled ownership experience. We suggest you browse our inventory of New and Pre-owned inventory.
Contact Dealership
View Awards

3905 S Memorial Dr

Tulsa, OK

74145

Directions

By Type

Showing 605 reviews

November 04, 2024

Awesome place with Extremely great employees. This is our 2nd car we’ve purchased and won’t be our last. Thank you for the great buying experience!! More

by jbaker33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Pritchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 03, 2024

I love this dealership, I never have to wait, service is always fast, everyone knows what they're doing, loaner car is always nice. It is a beautiful dealership as well. More

by bruce56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Arbuckle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 30, 2024

Unnecessary "repairs". My wife brought her 2019 Range Rover Sport in for the 70K mi service. For context, this Range Rover lives in a garage and is only driven on highway More

by jimsmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phillip Nash
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Jaguar Land Rover Tulsa responded

Hello Mr. Smay, my name is Brian Vance and I'm the Operations Manager at Jaguar Land Rover Tulsa. We take all complaints and concerns seriously, and I've have the opportunity to fully research what occurred during your recent Service visit. Mrs. Smay brought her Range Rover Sport to us on 10/28 at 8:12 am for routine maintenance. The process we follow every time is to send our client a written summary of our findings with pictures (video if needed), a description of the findings, and an estimated cost for repairs. We sent this to Mrs. Smay on 10/28 at 12:07 pm, she reviewed the document at 12:31 pm and approved the repairs at 12:34 pm. Shortly after we received the approval, Phillip (Service Advisor) called Mrs. Smay to confirm the repairs and to inform her that we couldn't complete them the same day. Phillip confirmed with Mrs. Smay that we could keep the car overnight and our technician started on the repairs and Mrs. Smay picked up her vehicle the next day, as promised. I don't see anything wrong with the situation so far and, in fact, am pleased that the inspection and work was completed is such a timely fashion. When I reviewed the written summary of findings, we did identify the lower control items as "Yellow", meaning there were signs of wear but replacement was not urgent and optional at this time. Green is no signs of wear and Red means the should be replaced immediately,. All clearly laid out in the Inspection Report. In your review, you state, "I hope this kind of practice catches up to you. We are a part of the Tulsa community that can afford a Range Rover and you can be sure we will spread word of this shameful practice." Well, I'd be more than happy for you to let people know how well we communicated with Mrs. Smay, how accurate our inspection was, and how quickly we performed the approved repairs. As far as "practices" go, if you don't trust Mrs. Smay to make decisions about maintenance on her car, you should probably "practice" better communication or let us know up front, to only communicate with you.

Oct 30, 2024 -

jimsmay responded

Our name is not Sway.

Oct 30, 2024 -

jimsmay responded

An ethical mechanic would not use color schemes so coarse as to be meaningless. Green, Yellow and Red? Really? An ethical mechanic would not alarm their customer or even suggest this repair at all. I trust my wife to make good decisions with good information. That is how poor the pictures you provided are. In fact, when I inspected the bushings with a flashlight, I had to search quite a while to find the crazing. For you to imply different is obnoxious. I don't want to swear on here, but that comment is snarky as can be. I expect a public appology for that. The pictures sent are not at all clear. The description is also not at all clear. You failed to provide good information. The Relevant section says "[Other]: front lower control arms Speak with your service advisor for more information on this recommended service." She did and came away from the conversation with the impression that this had something to do with rust. If the service department is unable to communicate clearly with lay person customer, that is your fault; not the customer. Even when I was on the phone with Phil, he could not provide a clear explanation and used the phrase "...the bushings are cracked...". They are not. These bushings would easily last the life of the Range Rover.

Oct 30, 2024 -

jimsmay responded

You fixed our name, but addressed nothing seriously. I concur with your accounting of the timeline. Suggesting and “fixing” unnecessary items quickly is still predatory. The point is, the service on the lower control arm was absolutely unnecessary even to bring up to the customer. Your snarky comment at the end is still obnoxious and the whole answer is defensive and unapologetic; hence my disdain.

Oct 31, 2024 -

Jaguar Land Rover Tulsa responded

Mr. Smay, we would be more than happy for you to bring the old parts back in so you can sit down and have a reasonable discussion with the Service Technician who completed the inspection. If the inspection was incorrect, then we'll give you a full refund. As to my admittedly snarky comments, I would direct you back to the words you have used to describe my Service Department. It is you, sir, that should make a public apology. We did nothing wrong. This will be my last engagement with you unless, of course, you come into the store to discuss, which we truly hope that you do.

October 26, 2024

One of the best service interactions I’ve had! 100% pleased with the performance of Jaguar Land Rover of Tulsa More

by CCONRAD6967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 25, 2024

Not sure why i need to write 15 words just to say the - Service was great. More

by morrisscvcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Arbuckle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 23, 2024

I’ve had my car in several times for minor and major repairs. They have always treated me well. More

by rlrobson76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 18, 2024

Service was poor. Wasn’t please at all with the service at all. Dealer is poor in the service department More

by kellymcqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rupy Robateau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Arbuckle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Nash
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Jaguar Land Rover Tulsa responded

Hi Kelly, would you care to elaborate? The feedback I received is that was we attempted to align your vehicle but found bent suspension components due to collision/impact damage so we ordered parts and repaired the vehicle. Is there something we missed?

October 06, 2024

John Arbuckle is a very good and solid Service Advisor. Very friendly, professional and gives us the perfect advice every time. Always keeps me update and informed about our vehicle. I always rely on John More

by AnilK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chapel
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Arbuckle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 03, 2024

Corey was the best service person I’ve dealt with before with any of my vehicles. Super responsive answered any question they had and took care of my Jaguar F pace all the way through. I definitely apprecia More

by chris@mundo-tech.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 02, 2024

I think all of the guys working in the service department are great and very helpful. Always have great work done there! More

by bclaflin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Huggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Arbuckle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
1
2
3
...
61