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Land Rover Troy - Service Center

Troy, MI

2.2
52 Reviews

52 Reviews of Land Rover Troy - Service Center

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May 06, 2024

Dropped off the car in January to get serviced, pick it up in February only to have the same issue a few days later. Dropped it back off and we’re in May now with no call, no update and no fix. More

by rrempire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jazmine
May 08, 2024 -

Land Rover Troy responded

We appreciate your feedback. Our records indicate that our store is in contact with you regarding the issues you have been experiencing. In the meantime, if you have any other questions or concerns, please reach out to our management team. Thank you.

August 20, 2023

I had an issue with the speed limiter control on my 2018 Jaguar E-Pace and took my car to the Jaguar Dealership in the Troy Motor Mall in Troy, Michigan. The Service Department, especially service advisor More

by MGM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Miles
Aug 29, 2023 -

Land Rover Troy responded

Hi Mgm, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 08, 2023

Land Rover Troy stepped up and when it’s competitors could not. Jordan A was the real MVP here, going above and beyond to make sure that my calls/emails made that to the right person to meet our needs. More

by Ed
Recommend Dealer
Yes
Employees Worked With
Jordan Argyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassandra Chapman
Aug 10, 2023 -

Land Rover Troy responded

Hello, thank you for your kind review; we are happy to pass along your comments to Cassandra here at Jaguar Troy! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 16, 2023

I bought my Jag in December from Jaguar Troy. They wasn’t able to give me an oil change until the end of February (this was after I reached out in January when I noticed they never changed the oi More

by Aclabon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
Jun 01, 2023 -

Land Rover Troy responded

Thank you for taking the time to post a review about your recent experience. It's disappointing to read we did not provide an excellent experience. We will review the details with our team

May 16, 2023

I love my car but I bought my Jag in December from Jaguar Troy. They wasn’t able to give me an oil change until the end of February (this was after I reached out in January when I noticed they never changed More

by Aclabon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Golembiewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Land Rover Troy responded

Hi Ms. Clabon, I do apologize for the inconvenience on the situation you are having with your vehicle. I'm not sure how a speaker cover gets cracked while it was in for service for a tire issue. We have been in contact with the used car manager and have decided to get that ordered for you. We will contact you as soon as it arrives to have it installed. Again, we apologize for the inconvenience and please let us know if anything else is needed. Thank you, Land Rover jaguar of Troy Service Team

May 23, 2023 -

Aclabon3 responded

Thank you. I look forward to your call.

Jul 21, 2023 -

Aclabon3 responded

It has now been over 2 months and I haven't heard anything from you guys about replacing my speaker and fixing my dash. So obviously you guys saying you ordered parts to replace what YOU DAMAGED was a lie. Not to mention FOR THE 3RD TIME my tire pressure monitor sensor has become faulty again! At this point it's costing me unnecessary money dealing with Land Rover Jaguar of Troy service department. I would 100% rather pay out of pocket than to keep expecting you guys to do your job correctly and responsibly. Thanks for nothing and wasting my time and money. I'll be sure to express the lack of concern this service department holds on many other reviews. Thank you and have a wonderful day.

April 13, 2023

Dishonest, awful service, terrible communication! If I could give zero stars I would. Melissa and Jay in their service department are incompetent and unethical. I had my 2017 Jaguar F Type in fo More

by candacesnyder
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Tuttle, Melissa Bougourd
March 10, 2023

Unprofessional is an understatement. The service department is horrible. I drop my vehicle off and never heard from them again. They don’t return phone calls. You better off going somewh More

by Askaboutme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The whole staff
February 17, 2023

Bought an Fpace on 12-23-22. After a few days with the car, realized it needed some warranty work. Took it back to the dealer on 1-19-23. Not a great customer service experience More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Feb 19, 2023 -

Land Rover Troy responded

Hi Josh, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (248) 643-6900 so we can work towards a resolution.

February 06, 2023

I am writing to express my disappointment with the recent experience I had at this dealership while seeking service for my car. I was highly frustrated with the lack of attention and professionalism shown by More

by amsukari
Recommend Dealer
No
Employees Worked With
Jasmin Moor
Feb 08, 2023 -

Land Rover Troy responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 643-6900 to discuss this further.

October 13, 2022

Do not , I repeat do not go to this dealership the service department is unprofessional and lacks the customer service skills needed for a successful business. Started with coolant leak left with 3,00 More

by Y.Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Melissa Bougourd
1
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