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Jaguar Land Rover St. Petersburg - Service Center

St Petersburg, FL

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361 Reviews
Call Service Center (888) 202-5832

361 Reviews of Jaguar Land Rover St. Petersburg - Service Center

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April 26, 2021

Shelley was terrific to work with. Even though there was backup in service, she arranged rental car and followed up on service to see repair was timely. A++ More

by Triherd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelly Glasgow
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May 03, 2021 -

Jaguar Land Rover St. Petersburg responded

Thank you for leaving Shelly this 5-star review! We are overjoyed that she could be of assistance to you and ensure that your needs were efficiently resolved. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns!

April 26, 2021

Shelly explained the current complex market we're in and treated me as best she possibly could. COVID has made getting anything done difficult and she made it easier. More

by A. Turco
Recommend Dealer
Yes
Employees Worked With
Shelly Glasgow
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April 23, 2021

Shelly did a great job handling the annual service for my 2019 XJL. She also helped me work with the finance department to get an extended warranty. More

by ahodges
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Morgan Richards, Shelly Glasgow
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May 03, 2021 -

Jaguar Land Rover St. Petersburg responded

Thank you for sharing this positive review! We are pleased that Shelly could get you and your automotive needs successfully taken care of. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!

April 23, 2021

Perfect service as always. Brought my Evoque in at 0900 and it was ready at 1000! Sterling service. Shelly is lovely and thorough! Thanks Keith MilesSmartEarle More

by Westburywhitehorse1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelly Glasgow
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April 22, 2021

Eric is very knowledgeable, candid and straightforward, a rare breed from the service department. Wanted the best for my F-Type SVR and Eric delivered! More

by Billj10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Barenz
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May 03, 2021 -

Jaguar Land Rover St. Petersburg responded

Bill, Congratulations on your new Jaguar F-Type SVR! We are overjoyed that Eric could be of assistance to you and provide you with the top-quality experience that you so much deserve! We can't wait for you to enjoy your new ride. Please drive safely, and do not hesitate to give us a call if there is ever anything more that our team may help you with!

April 20, 2021

I love my I Pace the service department did a very efficient job solving my issues. I love finding all the new things that get added to the I Pace every time it gets a computer update. It’s like gett More

by pkabeach1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Midura
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Apr 20, 2021 -

Jaguar Land Rover St. Petersburg responded

Thank you so much for your 5-star review! It is our pleasure to serve you, and we are pleased that the quality and efficiency of our work continuously meets your satisfaction! We wish you the safest of travels. Please do not hesitate to let us know how we may be of further assistance to you in the future!

April 02, 2021

I had an appointment for service but they did not honor the appointment. They told me it would be 2 weeks later. I explained what I was told by Shelley about towing the car in giving me uber ride back but More

by Fountain424me
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jason Madura , Shelly Glasgow
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Apr 02, 2021 -

Jaguar Land Rover St. Petersburg responded

James, As we discussed, you somehow managed to contact the department directly and not our reservations department and did not have an appointment the day you called. You demanded to come in that day but we did not have an space on the schedule. I called you later the same day to get you on the schedule. As your vehicle is drive-able and out of warranty the first available appointment was 1.5 weeks out. I offered you a courtesy vehicle which currently is with Enterprise (at no cost to you) due to our volume and supply of Jaguar and Land Rover vehicles. This was unacceptable to you and you chose to not keep your appointment. Sincerely, Jason Midura, Service Manager

Apr 02, 2021 -

Fountain424me responded

Jason you didn’t offer to keep the appointment. You only offered an appointment 2 weeks out...after Shelly didn’t schedule the appointment, so that is a lie. I didn’t demand but I expected an appointment or way to work me in but you didn’t do that. You gave me new appointment 2 weeks later, claiming I was out of warranty and I’m not. It appears you would rather argue than fix my car under warranty in a timely fashion...and set me up with loaner Jaguar like decent Jaguar and other premium dealers do....furthermore proving dealing with you on any issues especially one this easy will be a nightmare for Jaguar customers who come there for service...this banter back and forth proves my point...nothing but a hassle at Crown Jaguar service...and you won’t fix the situation. You would rather deflect and blame me like a bad dealer try’s to not warranty repair...who wants that hassle? My car is under warranty for another year and a half which you would know if you bothered to look!

March 23, 2021

Greg is all around good service. Give you respect and does the best he can to make you walk out satisfied. Thank you for always making my experience a good one. More

by Dbo0825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Burkart
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Mar 23, 2021 -

Jaguar Land Rover St. Petersburg responded

Thanks for the kind review. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received from Greg. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

March 19, 2021

I bring my jaguar for new tires and Shelly did an amazing job and explain with detail all options for tires all went smooth and the service was done the same day! I highly recommend her! Thank you so much, S More

by Sonia Almstadt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelly Glasgow
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Mar 19, 2021 -

Jaguar Land Rover St. Petersburg responded

Sonia, Thank you so much for your positive review! We are pleased to know that Shelly took such great care of you and your automotive needs throughout your visit! She will be honored to have earned your kind recommendation. Please drive safely, and do not hesitate to let us know if there is ever anything more that she or the team may help you with!

Mar 19, 2021 -

Sonia Almstadt responded

My husband Andrew have an appointment with Shelly for next Thursday to turn in his Range Rover for a service as well and I am looking forward he will have a great service too!

March 19, 2021

Shelley Frye was very informative and kept me up to date with what was going on. Since car needed to be kept for the night she made sure I had a rental. Very friendly and polite More

by Sweeneyb54
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shelly Glasgow
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