Jaguar Land Rover St. Petersburg - Service Center

Started out bumpy On July 17 I brought my brand new F-pace into the service department as it was leaking small droplets of water inside the vehicle after it rained. I On July 17 I brought my brand new F-pace into the service department as it was leaking small droplets of water inside the vehicle after it rained. I initially made contact with the service advisor Rick Anderson who was very nice and polite. He told me he would fix the vehicle and he would keep me updated on the vehicles progress. Little did I know that keeping updated required me calling for updates more then receiving calls of the updates. Every update was an excuse on why the vehicle was not being repaired. The excuses continued for an entire week. The excuses ranged from people being on vacation, people in training, to this is a new problem we are not familiar with. On July 24 I called in the afternoon for an update and once again told the vehicle had not been repaired and again given another possible date of completion. After reaching my wits end on Tuesday I called and ask for the service manager but was never routed to her I was always routed back to my service advisor Anderson. On July 26 my husband emailed the service manager, Karen. This is when the entire experience turned positive. Karen responded to my husband's email within minutes of him sending it. When she called she was extremely knowledgeable about the problem with our vehicle and she explained that there was a communication break down between the service department and body shop thus why the vehicle had not been repaired. Finally, we were speaking to a straight shooter. Karen explained what was going to happen to the vehicle and she gave us a date of the repairs being completed. She kept us in the loop personally via phone calls so we knew what was taking and we had our vehicle back in 2 days as she promised. This experience was very frustrating until Karen became involved in the process. I can not thank her enough for her assistance and had she not gotten involved they would probably still have our vehicle. Based on her commitment and truthfulness I would recommend Crown as I know if there is a problem with the service advisor she will take care of the issue if brought to her attention. More

Awesome service for New Owners This is an awesome added value to new Jaguar owners. The manual can sometimes be a chore, so this is an incredible service! Tristen was very knowl This is an awesome added value to new Jaguar owners. The manual can sometimes be a chore, so this is an incredible service! Tristen was very knowledgeable about my F-Pace. He was also punctual, patient, and very friendly. I enjoyed his presentation. He's an asset to your team! Thank you Jaguar! More

The best service with honesty Rick is the only Service Rep I trust with my Jaguar. After many years and many Jaguars Rick earns his respect every time I make appointment with Crow Rick is the only Service Rep I trust with my Jaguar. After many years and many Jaguars Rick earns his respect every time I make appointment with Crown. More

Great service Had a great experience buying my car at Crown Jaguar. The added personal touch service they provided through Tristan Smith was over the top. He came t Had a great experience buying my car at Crown Jaguar. The added personal touch service they provided through Tristan Smith was over the top. He came to my home and set up all aspects of my new car, including my garage door opener and all car related apps! Just wow. More

Rating of my recall and sensor problem Gary Sunley was my service rep. Gary did a great job with the air bag recall. I had a sensor about my trunk not closing. He changed out the latch o Gary Sunley was my service rep. Gary did a great job with the air bag recall. I had a sensor about my trunk not closing. He changed out the latch on the trunk and the sensor went off. He also did a complete inspection of my car due to the fact it is 9 years old. There were a few minor things needing attention. I asked to have it done at a later date, as I have a three hour drive home. He was very complying, since nothing was urgent. I would recommend Gary to work on my car or anyone's car. He did and excellent job. More

Exceptional Richard Anderson of Crown Jaguar demonstrated excellent people skills in providing me service. He listened to what I wanted to accomplish with my veh Richard Anderson of Crown Jaguar demonstrated excellent people skills in providing me service. He listened to what I wanted to accomplish with my vehicle and suggested the best way(s) for me to meet the performance goals of which I wanted for my 2003 S-type. I love having people (such as Richard) actually have my concerns attended to rather than just offer unsolicited suggestions. Thumbs up Richard! More