Jaguar Land Rover St. Petersburg

Just wanted to take a moment to express our sincere gratitude for the way that Jeff, Morgan, Robbie and Josephine went above and beyond to deliver an amazing experience for my wife and I. We purchased gratitude for the way that Jeff, Morgan, Robbie and Josephine went above and beyond to deliver an amazing experience for my wife and I. We purchased 2 Jaguar E-Pace Checkered Flag Editions from the opposite coast of Florida and not only did they make the entire process smooth and efficient, but they personally delivered the vehicles to us the next day which was a 4-hour drive each way from the dealership. Creating raving fans is what we all strive for in business and Morgan, Jeff, Josie and Robbie took us to the WOW zone. Much appreciated - superb! More

Although I've had good experiences with the previous service of my Jag XK and the initial leasing experience with my Range Rover Velar, this was not the case with my first annual service on the Velar. service of my Jag XK and the initial leasing experience with my Range Rover Velar, this was not the case with my first annual service on the Velar. I was assigned to a new service manager on her first day on the job. So while that was a consideration, it did not justify the lack of communication since she indicated she had previously worked at Mercedes-Benz, where their slogan is "The best or nothing at all." The service began with my reporting that the ac blew hot air for the first several minutes and she responded, "Oh, they all do that." A software update was completed during the service call that appears to have resolved the problem. I had scheduled a Monday dropoff at 7:30 am and received a call later that day that a new door panel needed to be ordered and that I would receive an update call later that day. When I didn't receive a call back, I tried several times over the next 2 days leaving messages with no return call. Her voice mail had not been updated with her name so I asked the receptionist if she was receiving my messages. Finally I asked to speak to the Service Manager and after the receptionist spent a considerable amount of time trying to connect me with a live person, assured me that the Service Mgr. would have her return my call. Finally, the following day, I received a call back. I asked if I could pick up the vehicle since my inention was never to leave it until the new part arrived; otherwise, I would have requested a courtesy vehicle to avoid using the less than desireable rental car system they use. She agreed then called back to say the part had arrived so could they keep the vehicle to complete the work. I agreed but informed her that we were leaving town on Friday morning and it was now Thursday. On Friday afternoon after 4:30 pm, I received two messages that the work was completed and I could pick it up by 6:00 or on Saturday. Upon our return, we went to pick it up on Monday at 9:30 am, more than a full week after drop off. The final kicker was after paying, where the service was good, I walked outside to find the car sitting in the pouring rain outside of the covered area with the door open and the two tone leather seats soaked. Needless to say I was less than pleased with this level of service for a $1,000+/mo lease. Hopefully in the future management will ensure additional training and support for new staff to prevent others from having a similar experience. More

So, after months of searching and having bad experiences, my wife and I tried one more time and found the place. Robbie goes above and beyond for his clients and Anthony, the finance manager, is knowledgeabl my wife and I tried one more time and found the place. Robbie goes above and beyond for his clients and Anthony, the finance manager, is knowledgeable, caring and values what you have to say and answers all questions. We don’t live close but they were able to accommodate our schedules and bring us the vehicle to test drive. Above and beyond! Made us feel valued and important and we appreciate all their hard work and dedication. We have this vehicle but our next purchase will also be coming from them as well. Top Shelf and not enough stars to give! More

Kat is a terrific sales person, and very efficient in her job. I recommend her to any one needing a Jag She made certain I had a loaner and made sure if was full of gas. job. I recommend her to any one needing a Jag She made certain I had a loaner and made sure if was full of gas. More